[Operating Schedule] - Operating Period: From Friday, November 28 to Wednesday, December 10, 2025 - Operating Hours: From 10:30 am to 10 pm (KST) - Location: The POP-UP on 3F, Living Park at I-Park Mall Yongsan (55, Hangang-daero 23-gil, Yongsan Station, Seoul) [Online Reservation] 1. The POP-UP store operates on an online reservation system via NAVER. Each ID may reserve one time slot during the operating period through the link provided. 2. Reservation Opening Dates *Week 1: 11 am, Monday, November 24, 2025 (KST) (▶ Link) >POP-UP Visit Dates: From Friday, November 28 to Thursday, December 4 *Week 2: 11 am, Monday, December 1, 2025 (KST) (▶ Link) >POP-UP Visit Dates: From Friday, December 5 to Wednesday, December 10 3. The reservation link will be posted to the artist’s official X channel. It will also be added to this notice for your reference. 4. In accordance with the platform policy, only customers who are 14 years or older with verified IDs can make the reservation. 5. Customers who are under the age of 14 can make the reservation with the ID of their legal guardian. 6. The reservation may close early because each session has limited capacity. In case anyone cancels their reservation, the session will automatically open again for reservation. 7. If you wish to change your reservation to another session, you can only do so for the sessions that are still open. Please be advised that you may not be able to change it as the reservation is on a first-come, first-served basis. 8. Reservations cannot be transferred or sold to others. 9. If you do not show up at your reserved time, your slot will be canceled automatically. 10. The reservation status will be updated in real time. Walk-in customers can also enter after reserving in real time if there is an available session. 11. Registration, login, and reservations for residents from abroad may be restricted according to the reservation platform’s policies. For related inquiries, please contact the reservation platform’s customer service center. [Entry Information] 1. Entry is allowed only on your reserved date and time. You can line up in front of the store starting 10 minutes before your reservation time. Please refrain from lining up earlier to prevent congestion at the site. 2. The staff will check your reservation confirmation page upon entry. You must show the staff your web reservation page or the app after logging in. Screenshots or images will not be accepted. 3. It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you cannot enter. Please make sure you visit on time. 4. You will be able to spend up to 30 minutes inside the POP-UP store. Please adhere to the time limit to prevent the subsequent session from being delayed. 5. Entry may be delayed depending on on-site circumstances. For a seamless POP-UP store and shopping experience, please comply with the guidance of the on-site staff. 6. You must leave after making a purchase, and re-entry is not allowed once you exit. 7. A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. 8. The photo zone next to the POP-UP store is open to the public on a first-come, first-served basis without prior reservation. However, there may be a wait during busy hours. [How to Purchase Merchandise] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. All products may sell out early. 3. The purchase limit for each product can be checked on-site at the POP-UP store and is subject to change depending on availability. 4. Shopping bags are provided only to customers who purchase products. Otherwise, it cannot be purchased separately or provided additionally. 5. Payments can be made by credit card or Samsung Pay. (Cash payments are not accepted.) 6. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 7. Please consult the on-site staff should you need additional information regarding making purchases. [Exchanges and Refunds] 1. For exchanges and refunds, please bring the product, receipt, and method of payment within 14 days of making the purchase. 2. During the operating period, exchanges and refunds are available only at the store where you purchased your item. 3. After the operating period, refunds will not be available regardless of the 14-day purchase policy. 4. For inquiries on exchanges after the operating period, please contact us via email (popup@hybecorp.com). 5. If the product you wish to exchange due to a defect is sold out, it cannot be exchanged for the same product, and a refund will be issued. However, refunds are not possible after the operating period. 6. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 7. Refunds or exchanges will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged. - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer. - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging. - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging. [Event Information] 1. Portrait Photo Card Giveaway Event - Customers who purchase KRW 50,000 or more worth of BBNEXDO merchandise will receive one photo card (randomly provided out of six). - Special gifts are provided based on the total purchase amount or quantity. The gifts will be provided at the payment counter. (E.g., if you spend KRW 100,000, you will receive two random photo cards) - The portraits on the photo cards may vary by retailer. 2. BBNEXDO Photoism Shoot Giveaway Event - Customers who purchase KRW 100,000 or more worth of BBNEXDO merchandise will receive one free Photoism shoot. - You must verify your receipt in front of the escalator near the POP-UP store to participate in the Photoism shoot. - Multiple use based on the purchase amount is not allowed, and each person may use the photo booth only once. - The photo booth is available only to eligible customers and is only available at the photo booth located within Yongsan I-Park Mall. - The photo booth is available for use only on the day of purchase. 3. Things to Note - All gifts are offered on a first-come, first-served basis and may run out early. The gifts are provided randomly and cannot be exchanged or selected. - The gifts are only available on the day of purchase. - Purchases cannot be split for the purpose of receiving multiple gifts. Receipts cannot be combined to qualify for gift eligibility. [Other Important Information] 1. No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering. 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in place to ensure the safety of our customers. 4. We may take pictures or videos inside and around the POP-UP STORE. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. 5. For information regarding parking and other facilities, please visit the I-Park Mall Yongsan website. 6. Do not purchase illegal merchandise. The official products will only be sold at the POP-UP store during its operating period.
