We are pleased to inform you on how to enjoy your visit to the BOYNEXTDOOR X BBNEXDO POP-UP ‘BBNEXDO is Coming to Town’ in HONG KONG. [STORE INFO] * DATE : 2025.12.12 (FRI) – 2025.12.28 (SUN) * HOURS : 11:00 - 21:00(UTC+8) 12.24-12.26 11:00 - 22:00(UTC+8) * LOCATION : L3 Atrium, Metroplaza [QUEUE & ADMISSION] * Entry to the pop-up store is available via the venue entrance. Please follow the on-site instructions carefully. * Chairs and tents are not allowed while waiting. * Admission will proceed in order after the opening. Waiting times may vary depending on the number of visitors in attendance. * A queuing and entry system may be activated for customer convenience if necessary. * Overnight outdoor waiting is not permitted. We are not responsible for nighttime safety, and the queue may be cleared. [STORE POLICY] Visitors entering the pop-up store are considered to have agreed to the following terms and conditions: * Due to limited quantities, certain products and giveaways may sell out early. * CCTV is in operation inside the store for safety. * Only service animals are allowed inside the store. * Food and beverages are not allowed inside the store. * This POP-UP Store is not responsible for theft, loss or damage occurring within the store. * Photos and videos taken inside the pop-up store may be uploaded on official channels, SNS and media. * Commercial filming without prior consent is not allowed. * Visitors should follow the crowd arrangement and instructions of pop-up store staff. [PURCHASE POLICY] * Payments can be made by Octopus, Visa, Mastercard, Amex, Alipay, PayMe, WeChat Pay and Union Pay. Cash payment is not accepted. * Purchase quantity may be limited per item for certain products. Please check in-store for details. * Product quality should be checked after payment is complete. * Production traces, variation and inaccuracy would not be considered defects. * Exchanges and refunds due to change of mind are not allowed after payment. * If the purchased product is defective, it can be exchanged or refunded on the purchase date with the provision of receipt. * Refunds are only available if the same product is out of stock for exchange. * Exchanges will be processed after confirmation by store managers and may not be possible in the following cases: - If the product has been carried away from pop-up store area - If any damage or usage trace on product including package is observed - If there are signs of use or wear - If there are minor dents, scratches, or press marks (5MM or less) * In case of any disputes, the store management team reserves the right for all final decisions. Actions that violate the above policies and local laws, cause disruption, disrespect and discomfort to other visitors and staff, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.
