Hello, this is HYBE. We would like to provide information on how to visit the BOYNEXTDOOR X BBNEXDO POP-UP ‘BBNEXDO is Coming to Town’ in TAIPEI and important guidelines for product purchases. [Event Details] * Operating Period: Friday, December 12, 2025 – Wednesday, December 31, 2025 * Operating Hours: Mon – Sun | 11:00 AM – 9:00 PM (UTC+8) *Last entry by 8:30 PM * Location: Taipei Music Center – Cultural Cube 2F Outdoor Bypass – HYT Academy (2F., No. 131, No. 99, Sec. 7, Zhongxiao E. Rd., Nangang Dist., Taipei City, Taiwan) [Entry Guidelines] * This event will be held from December 12 (Fri) to December 23 (Tue), 2025, and will operate on an online pre-reservation basis. Visitors must obtain a time-slot QR code in advance via the "FUNONE TICKETS Reservation System (https://tickets.funone.io)." * Reservation Opening Schedule: - Week 1: December 8 (Mon), 2025, 12:00 PM (UTC+8) > Eligible visit dates: December 12 (Fri) – December 18 (Thu) - Week 2: December 15 (Mon), 2025, 12:00 PM (UTC+8) > Eligible visit dates: December 19 (Fri) – December 23 (Tue) * From December 24 (Wed) to December 31 (Wed), on-site queuing will be implemented, and entry will be allowed depending on on-site conditions. * Only one reservation per account is allowed, and reservation details cannot be modified after submission. * The advance reservation system operates only for designated reservation schedules. Reservations must be made at least 24 hours prior to the desired entry time. * Accompanying children must be reserved for the same session as the main applicant. * Guests must queue in the designated area 15 minutes before store opening, following the order of arrival. * Entry may be restricted if guests exceed the reserved time, leave the queue, or attempt to cut in line. * Chairs and tents are not allowed while waiting. * Before the pop-up opens, please prepare your QR code via FUNONE TICKETS order inquiry and wait in sequence in the designated waiting area. * Please follow the on-site staff’s instructions for each session and enter in order by scanning your QR code. * Reservation Entry Period: December 12 (Fri) – December 23 (Tue), 2025 * Visiting Time: Each POP-UP session lasts 40 minutes after entry. (Session 1: 11:00–11:40, Session 2: 12:00–12:40, Session 3: 13:00–13:40, Session 4: 14:00–14:40, Session 5: 15:00–15:40, Session 6: 16:00–16:40, Session 7: 17:00–17:40, Session 8: 18:00–18:40, Session 9: 19:00–19:40, Session 10: 20:00–20:40) * Capacity: 50 persons per session. * Entry is allowed only once during the reserved session. Re-entry is not permitted. Even if entering late, you must leave at the designated session end time (40 minutes). * Entry may be restricted if you arrive 10 minutes later than your reserved time. * If you need to change your reserved time slot, please cancel your existing reservation first and make a new reservation for an available time slot. [Pop-up Store Policies] By entering the BOYNEXTDOOR X BBNEXDO POP-UP ‘BBNEXDO is Coming to Town’ in TAIPEI, all visitors are considered to have agreed to the following guidelines. * Products for sale and event items are limited in quantity and may sell out early. * Food and beverages are not allowed inside the pop-up space. * Entry of all animals is prohibited, except for guide dogs. * CCTV is in operation for safety inside the store. * BOYNEXTDOOR X BBNEXDO POP-UP ‘BBNEXDO is Coming to Town’ in TAIPEI is not responsible for any theft, loss, or damage that may occur within the popup venue. * Video and photo recording may take place inside the pop-up store. Visitors' faces may be captured and the footage may be used on official social media channels or in other media. * Commercial photography without prior approval is not permitted. [Product Purchase, Exchange, and Refund Policy] * Payment methods include cash, credit card, LINE PAY payment. * Please ensure that the product is in good condition before making your payment. * Shopping bags are available for purchase. * Some products may have a purchase quantity limit per item. Please check in-store signage for details. * Exchanges or refunds due to change of mind are not permitted. * If the purchased product is defective, exchanges or refunds are only available during the pop-up operation period with a receipt. * Refunds for defective items are only available if the same item is out of stock and cannot be exchanged. * If the item you wish to exchange is out of stock, it cannot be exchanged for the same item and a refund will be issued instead. * If the item you wish to exchange is out of stock, you may exchange it for a different item of equal or higher value. If the new item is more expensive, the price difference must be paid. * When requesting a refund, any promotional gifts received must also be returned. Failure to do so may result in the refund being denied. * Exchanges require approval from POP-UP staff and may be denied for the following reasons: - If there are signs of use or wear - If the product label or tag is missing or damaged - If the product has been damaged due to customer negligence - If the product has been opened or damaged, or if any components or packaging are missing or broken * For promotional gift items, minor defects such as dents, scratches, or pressure marks 5mm or smaller are not considered damage and are not eligible for exchange or refund. * The final decision on all exchanges and refunds lies with the POP-UP operations team. Thank you.
