We would like to inform you about the Official Light Stick wireless control and how to purchase the official merchandise of BOYNEXTDOOR TOUR ‘KNOCK ON Vol.2’ IN SEOUL on-site at KSPO DOME from Friday, July 17 to Sunday, July 19, 2026. The official merchandise can be purchased from Thursday, July 16 to Sunday, July 19 in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on making your purchases. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse Shop members can purchase official merchandise on Weverse Shop BOYNEXTDOOR (GLOBAL), then pick it up on-site at BOYNEXTDOOR TOUR ‘KNOCK ON Vol.2’ IN SEOUL. 1) Weverse On-Site Pickup Booth * Sales Dates/Times - From 10 am to 6 pm, Thursday, July 16, 2026 (Pre-Concert) - From 11:30 am to 6 pm, Friday, July 17, 2026 - From 10:30 am to 5 pm, Saturday, July 18, 2026 - From 9:30 am to 4 pm, Sunday, July 19, 2026 * On-Site Pickup Dates/Times - From 12 pm to 6:30 pm, Friday, July 17, 2026 - From 11 am to 5:30 pm, Saturday, July 18, 2026 - From 10 am to 4:30 pm, Sunday, July 19, 2026 * On-Site Pickup Location - Meeting Square, KSPO DOME [Important Information] * Weverse members can purchase the official merchandise through Weverse BOYNEXTDOOR (GLOBAL) after coming within a 40 km radius of the BOYNEXTDOOR TOUR ‘KNOCK ON Vol.2’ IN SEOUL venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - BOYNEXTDOOR (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICKUP category ※ Before proceeding with payment, click the PICKUP Reservation button and select your desired pickup time. ② Weverse > Check the QR code on [Order History] in More ③ Arrive at the official merchandise booth at your pre-selected pickup time, present your QR code to the staff, and pick up your purchases. ※ Please make sure not to disclose the QR code received upon making your purchase from Weverse Shop to others, as purchases are picked up without identity verification. ※ Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. ※ Example) If you have selected the 1 pm - 1:30 pm time slot, you should arrive at the booth between 1 pm and 1:30 pm to receive your product. ※ Please adhere to your PICKUP reservation time. Entry will be prioritized for customers visiting during their reserved time slot. ※ Early entry before your PICKUP reservation time is not permitted. If you miss your reservation time, your entry may be restricted or delayed, depending on on-site circumstances. ※ For more details on PICKUP reservations, please refer to the separate notice. * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the event. [Exchanges/Refunds for Official Merchandise Picked Up On-Site on the Day of the Concert] * How to Exchange/Return - After the on-site booth operation period, please contact Weverse Help for inquiries regarding exchanges and returns. * Exchange/Return Eligibility Period - You may request an exchange or return within 7 days of receiving the product. (However, in the case of a simple change of mind, exchanges are not allowed and only returns are permitted.) - “Random” products can only be exchanged if they are defective. - During the on-site booth operation period, exchanges and returns are only available at the booth. Please visit the booth with the product and your order details. - After the on-site booth operation period, you may apply for exchanges and returns via the order details page or through Weverse Help [Contact Us]. - If the product differs from the information presented in its display or advertisement, or if it is delivered in a manner inconsistent with the terms of the contract due to defects or other issues, you may withdraw your purchase by contacting Weverse Help via [Contact Us] within 3 months of receiving the product, or within 30 days from the date you became aware of, or could reasonably have become aware of, such discrepancy. * Exchange/Return Shipping Costs - In the case of a return due to a simple change of mind, the buyer is responsible for the shipping costs. - In the case of an exchange or return due to product defects or discrepancies, the seller is responsible for the shipping costs. * Important Information on Exchanges/Returns - Exchanges and returns may be restricted in the following cases: - If the product is lost or damaged due to reasons attributable to the buyer (however, opening the packaging for inspection is excluded) - If the value of the product has significantly decreased due to full or partial use or consumption by the buyer (including registration of digital codes) - If the value of the product has significantly decreased to the extent that resale is difficult due to the passage of time - If the packaging of a reproducible product has been damaged (when the packaging has been opened for reproducible goods, including albums, books, video publications, photo cards, poster cards, posters, and more) - If production of a made-to-order product has already begun (and the buyer has provided written consent acknowledging that withdrawal of the purchase is not possible due to potential irreparable damage to the seller) - If the product cannot be resold due to use, loss of components, or damage/contamination caused by mishandling, or if it is returned with missing components - Additional restrictions on returns/exchanges may apply depending on each product category * Clothing/Bags/Shoes/Fashion Accessories - If the value of the product has significantly decreased due to washing, stains, perfume odor, deodorant odor, or signs of use * Albums/Books/Video Publications - If the packaging of a reproducible product has been opened - If the product cannot be resold due to use, loss of some components, or damage, malfunction, or contamination caused by mishandling - If the product is returned without some included components - Exchanges are only available in the case of defects and are limited to the same product and the same option. In all other cases, you will need to return the item and place a new order. - Even if an exchange request is submitted, if the seller has no remaining stock of the item for exchange, the exchange will not be possible. In such cases, the order for the product will be canceled and refunded to the original payment method used at checkout. 2. How to Purchase On-Site on the Day of the Concert The BOYNEXTDOOR TOUR ‘KNOCK ON Vol.2’ IN SEOUL official merchandise can be purchased on-site. 1) Official Merchandise On-Site Sales Booth * Sales Dates/Times - From 12 pm to 6:30 pm, Friday, July 17, 2026 - From 11 am to 5:30 pm, Saturday, July 18, 2026 - From 10 am to 4:30 pm, Sunday, July 19, 2026 * On-Site Sales Location - Meeting Square, KSPO DOME [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the event. * A slight margin of error may be present from the stated sizes. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Operating hours may change, depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The BOYNEXTDOOR TOUR ‘KNOCK ON Vol.2’ IN SEOUL official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for On-Site Sales] 1. Exchanges/refunds are only possible within 14 days of purchase. 2. During the on-site booth operating period, exchanges/refunds are only available at the booth where the purchase was made. Please make sure to bring your product, receipt, and payment method when visiting. 3. For related inquiries after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). 4. “Random” products can only be exchanged if they are defective. 5. If you wish to exchange an item due to a defect but the item is sold out, it cannot be exchanged for the same item, and a refund will be issued. 6. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 7. Refunds or exchanges will be denied in the following cases: - The gift provided upon purchase is not returned or is damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has sustained damage to its value to such an extent that it cannot be resold, including damage to the packaging 3. Official Light Stick Wireless Control Information Please make sure to turn on the Light Stick after you enter the venue. For this concert, Light Sticks will be synced for light effects, and you do not need to pair your Light Stick with your seat through the Official Light Stick app. * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “BOYNEXTDOOR Official Light Stick User Guide” provided in a separate notice for detailed pairing information. Thank you.
