Hello from Weverse. Thank you for using Melody MEMBERSHIP. We are sorry to inform you that the BTOB MEMBERSHIP service will be terminated. After the termination, all membership-only benefits will no longer be available. Please read below for more information. [Service Termination Date & Time] - Tue, December 31, 2024, 6:00 PM (KST) The Membership-only content will also be changed to public content on Tue, December 31, 2024, 6:00 PM (KST). * Content may be temporarily unavailable for up to 1 hour starting Tue, December 31, 2024, 6:00 PM (KST). [Refund Eligibility] - Membership holders with at least 1 remaining valid day as of December 31, 2024. [Refund Amount Details] Refund Amount = (Remaining period * Daily rate) * 110% (1) Remaining period (unit: day) = Membership expiration date for each Membership holder - Refund reference date (2) Daily rate (unit: KRW) = The price in each currency / 365 (days) * KRW, JPY: Rounded down from the first decimal place * CNY, USD: Rounded down from the third decimal place * Refund reference date: December 31, 2024 [Refund Details] The refund process may vary per Membership holder and will be carried out according to the payment method they used to purchase the Membership and their preferred refund method. A separate email detailing the refund process will be sent to all eligible Membership holders. 1. Refund Methods (1) Refund with Payment Gateways - A partial refund will be processed using the payment method (Payment Gateways) you used at the time of purchase. - Refund issuance period: Thu, January 9, 2025 - Fri, January 10, 2025 (KST) - Personal information may be required in some cases. (2) Refund in Weverse Shop Cash - If you purchased your Membership using Weverse Shop Cash, a partial refund will be calculated and processed based on the amount used at the time of payment. - Personal information may be required in some cases. (1-1) Those who failed to receive a refund (Refund failure via Payment Gateways) - There will be a channel to report a refund failure if you do not receive the refund even after the refund issuance period. (An email will be sent to eligible customers.) - Refund request period for failed cases via PG: Mon, January 13, 2025, 2:00 PM - Mon, March 24, 2025, 11:59 PM (KST) - You can access the refund request page through the individual guidance email. - Personal information will be required. 2.Please Note - When reporting a refund failure, your refunds may be delayed or unavailable if you provide incorrect personal information or fail to submit the report due to your own negligence. Please make sure to provide accurate information within the period. - Failure reports will be accepted and considered eligible for a refund only after the refund failure report period starts. - Additional failure reports will NOT be accepted after the period ends; if you fail to claim a failed refund, you may receive your refund in Weverse Shop Cash to the Weverse Account you used to purchase the Membership. - The amount of Weverse Shop Cash will be based on the currency exchange rates applied to Weverse Shop at the time you made the payment. - Weverse Shop Cash cannot be converted into real cash. - Any international remittance fees incurred during overseas transfers will not be charged to the recipient. - If you do not use any of your Membership benefits within 7 days of purchasing the Membership, you can cancel the purchase in the Weverse Shop app → Order Details. - Refunds will NOT be available if you delete your Weverse account. If you have any further questions, please contact Help on Weverse. Thank you.
