We are pleased to provide information on how to enjoy the <BTS POP-UP: MONOCHROME> as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period: From Friday, April 26 to Sunday, May 12, 2024 - Operating Hours: From 11 AM to 8 PM (KST) - Location: AP AGAIN, 12, Seongsuil-ro 4-gil, Seongdong-gu, Seoul, Republic of Korea [Entry Information] POP-UP Entry Information 1. You can enter the <BTS POP-UP: MONOCHROME> without making a prior reservation. Register on the on-site queuing system, wait for your turn, and enter. - Should the number of guests exceed the limit, we will operate an on-site queuing system for your optimal visiting experience. - Entry registration may close early depending on on-site circumstances. - Even those who have already registered for entry may not be able to enter, depending on the number of guests already inside the store. 2. When you are called, you can enter only through the designated POP-UP entrance. 3. Once you have entered the POP-UP, you cannot move to or enter the Weverse Shop PICK-UP ZONE. 4. Upon exiting the POP-UP, immediate re-entry is not permitted. Please register on the on-site queuing system once again, wait for your turn, and then enter. Weverse Shop PICK-UP ZONE Entry Information 1. The Weverse Shop PICK-UP ZONE will operate only on opening day and on weekends (Saturday and Sunday). (4/26-28, 5/4-5, and 5/11-12) 2. With Weverse Shop PICK-UP, you can purchase the official merchandise through Weverse Shop GLOBAL after arriving within a 2.5 km radius of the POP-UP venue, and then pick up your purchase on-site. 3. The Weverse Shop PICK-UP ZONE can be entered only through a separate designated route. - Entry is open from 11 AM to 7:30 PM, and is available only to those who have made a purchase through Weverse Shop PICK-UP. - Entry will be restricted if you have not completed a purchase through Weverse Shop PICK-UP before entering. 4. Once you have received your product, you cannot move to or enter the POP-UP. Separate registration is required to enter the POP-UP store. [Making Your Purchase and Precautions] 1. The limit to the number of items one guest can purchase may be different for each product, and the payment may be denied or canceled if the limit is exceeded. 2. Products may sell out early. 3. Cash is not accepted. All payments can be made by credit card or electronic payment method (Kakao Pay, NAVER Pay, Zero Pay, Samsung Pay, Ali Pay, WeChat Pay). 4. For visitors to the POP-UP, “Canvas Photo” products are available for shipping service through Weverse Shop. - You can access Weverse Shop through the QR code provided in the POP-UP, and order/payment can be made after registering the verification code with the on-site staff. - There is a purchase limit for each person, and items may sell out early. 5. All events held at the POP-UP may conclude early once the prizes are out of stock. - You will not be able to split your payment for a single order for the purpose of participating in the events multiple times. - You will not be able to combine your receipts for the purpose of participating in the events. 6. A refund or exchange will be available should there be any defects in the product, but only on the day of the purchase. Please check your product for any defects as soon as you pick it up. [Exchange and Refund] 1. A refund or exchange will be available should there be any defects in the product, but only on the day of the purchase and only at the POP UP store. - Bring the card or e-pay app you used to make your purchase along with your receipt, and you will be offered an exchange for the same product or a refund after confirming that no damage has been incurred on the purchased product. - You will receive a refund if the product you would like to exchange for is out of stock. 2. Refund or exchange will be denied in the following cases: - Simple change of mind. - Missing or damaged product labels or tags, or if the packaging is opened. - When the product shows signs of use or has been used. - Products with damaged or lost value due to negligence on the customer’s part (such as improper storage or handling). 3. Please consult the staff before entering the store should you need additional information regarding the refund and exchange policy. [Important Information] 1. The parking area is closed for safety reasons. Please take note that parking is unavailable. 2. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance is forbidden. (Bloggers, influencers, streamers, etc.) 3. CCTV surveillance cameras are in operation to ensure safety of our customers. 4. We may take photos or videos inside and around the POP-UP. The photos and videos may be uploaded to HYBE’s social media channels, platforms, etc. We ask for your kind understanding. 5. Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. 6. For more detailed information about Weverse Shop PICK-UP, please refer to our notice on Weverse Shop.
