We are pleased to provide information on how to enjoy the <BTS POP-UP: MONOCHROME IN HONG KONG> as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period | June 8, 2024 (Sat) - July 14, 2024 (Sun) - Operating Hours | 10:00 AM - 09:00 PM - Location | THE ONE UG2, 100號 Nathan Rd, Tsim Sha Tsui, Hong Kong [Stand by and Entry Information] - You must wait in the waiting line orderly outside our store before we open. (Entrance may be restricted if you leave the queue or intervene) - Chairs and tents are not allowed while waiting. - Other acts that may harm others may be restricted from accessing upon the judgment of the management. - After opening, you will be guided by the staff in the order of waiting. [Pop-up store Management Policy] <Visitors entering the pop-up store are considered to agree to the following.> - Products in the pop-up store are limited in quantity and can be sold out. - Food and beverage consumption is not allowed in the store. - All animals except for guide dogs for the disabled are restricted in the store. - CCTV recording is in progress for the safety of visitors and employees in the store. - Visitors should pay attention to personal belongings. - BTS POP-UP : MONOCHROME IN HONG KONG Store is not responsible for loss, damage, theft or injury. - Photos or videos taken in the store can be used for promotional purposes. - In store, no commercial photography or photography of visitors allowed without prior permission from us. - Visitors who behave disorderly may be denied entry or asked to leave. - Staff and operations teams may ask to leave if visitors do not comply with the Terms of Use. [Purchasing, Exchange and Refund Policy] - Payment can only be paid by credit card, debit card, and QR. Cash is not accepted. - Please check all products before payment. - All shopping bags are charged. - For some products, there may be restrictions on the number of items purchased per item due to quantity restrictions. For more information, please refer to the store. - You can only exchange or refund for the defective items. - If a defect is found in the purchased item, it can be exchanged with bringing the purchase receipt for the same item within 7 days after purchase. - For defective items, if the purchased item is sold out, the purchase price will be refunded. - If the item you want to exchange is out of stock, you can exchange it for another item. In this case, the amount of the exchanged product must be the same or higher, and if the amount is higher, then the difference must be paid. - Please contact the pop-up store staff for an exchange. The exchange requires the approval of the store staff and may be rejected for the following reasons. : Damage to products, packaging or labels damaged by use, traces of use or washed products, customer negligence(e.g., cutting, loss), components, product damage or missing packaging, and evidence that the product was purchased for taking a photoshoot of unboxing. - Final decision-making authority for exchanges and refunds resides with the store operations team. - If you do not comply with the above policy and cause harm to other customers or behave inappropriately, you may be denied entering or dismissed.
