Hello. This is BIGHIT MUSIC. We would like to provide some details on how to attend <“MUSE” Smeraldo Garden> and other important information. [Operation Information] - Operating Period: From Monday, July 22, to Sunday, July 28, 2024 (KST), open daily * Thursday, July 25, 2024 will be “ARMY DAY,” exclusively for ARMY MEMBERSHIP holders. (Only those selected by raffle after a separate notice will be granted entry to the “ARMY DAY” event) - Operating Hours: From 11 AM to 8 PM (KST) - Location: 24 Gwangpyeong-ro 34-gil, Gangnam-gu, Seoul (1F-3F) - Others: * There will be a designated area where you can buy special “MUSE”-themed drinks and desserts. The menus can be checked on-site. * The above drinks and desserts will still be available for two weeks in Myosa Seoul and Ichi Seoul even after the "MUSE" Smeraldo Garden event concludes. ( Separate notices will be posted by the cafes.) [Entry Information] 1. You can enter <“MUSE” Smeraldo Garden> in order of arrival without advance reservation after registering in the on-site queuing system (Excluding “ARMY DAY”). - Should the number of guests exceed the limit, we will operate an on-site queuing system for your optimal visiting experience. - Entry registration may close early depending on on-site circumstances. - Even those who have already registered for entry may not be able to enter, depending on the number of guests already inside. - Those who cannot verify their mobile phone number will be sent an email after their email address is collected (Waiting order, entry notification, etc.). 2. When you are called, you can enter only through the designated entrance. 3. Upon exiting, immediate re-entry is not permitted. Please register in the on-site queuing system once again, wait for your turn, and then enter. [Making Your Purchase and Precautions] 1. The limit to the number of items one guest can purchase may be different for each product, and the payment may be denied or canceled if the limit is exceeded. 2. Products may sell out early. 3. Cash is not accepted. Please make your payment via credit card or electronic payment. 4. The shopping bags are provided at a cost to the customers who purchase the products and cannot be separately purchased without purchasing other merchandise. 5. All promotions and events held within the space may end early once the giveaways are out of stock. 6. Please consult the staff at the POP-UP should you need additional information regarding other products and purchases. [Exchange and Refund] 1. A refund or exchange will be available should there be any defects in the product, but only on-site on the day of the purchase. - Bring the card or e-pay app you used to make your purchase to the POP-UP along with your receipt and the product, and you will be offered an exchange for the same product or a refund after confirming that no damage has been incurred on the purchased product. - You will receive a refund if the product you would like to exchange for is out of stock. - Refunds will be processed using the same payment method used for the purchase. The giveaways you received along with your purchase must also be returned. They must be brought and in excellent condition for the refund to be accepted. 2. Refund or exchange will be denied in the following cases: - Simple change of mind - Missing or damaged product labels or tags, or if the packaging is opened - When the product shows signs of use or has been worn - Products with damaged or lost value due to negligence on the customer’s part (such as improper storage or handling) 3. Please consult the staff before entering the POP-UP store should you need additional information regarding the refund and exchange policy. [Important Information] 1. The parking area is closed for safety reasons. We recommend taking public transportation if possible. (Line 3 Suseo Station exit 1 → Get on Gangnam Bus 03 → Get off at Gangnam The Sharp Forest Apartments) 2. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance is forbidden. (Bloggers, influencers, streamers, etc.) 3. CCTV surveillance cameras are in operation to ensure safety of our customers. 4. Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse before the store opens. 5. Since the waiting area is outdoors, please be especially careful to prevent heat-related illness and safety accidents. 6. Official merchandise will only be sold at the POP-UP site during the POP-UP operation period. 7. We may take photos or videos inside and around the POP-UP store. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. We ask for your understanding. 8. Videos will be taken in the ‘MUSE’ Smeraldo Garden. Please note that you may appear in the video that will be released in the future. [Product List & Promotion Information] 1. The gifts will be provided on a first-come, first-served basis upon payment, and the event will end early if the stock runs out. - Some of the giveaways are randomly provided, and they cannot be exchanged or selected. - You will not be able to split or combine payments for the purpose of participating in the event multiple times. - One person can receive one gift on the day of purchase. 2. Photo booth, lucky draw, tattoo sticker, and strap-making workshop are only available to ticket holders before leaving. After leaving, you must re-register in the queuing system to re-enter. 3. Depending on your purchase details, you will receive special gifts as follows. ** Please note that single copy purchases of Weverse Album are not eligible for the lucky draw event. ** Product list and promotions are subject to change.
