We are pleased to provide information on how to enjoy the [BTS POP-UP : SPACE OF BTS in Jakarta] as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period : From Saturday, December 7th, 2024, to Sunday, March 9th, 2025 - Operating Hours : From 10 AM to 10 PM (GMT +7) - Location : NEO Soho Mall Jakarta, 3rd floor [Reservation & Admission] - Customer may reserve one time slot per day for each day of the event, at echoofseoul.id & belitiket.co.id - The reservation cannot be changed. If you want to modify your reservation, you need to re-register. - To ensure fairness for all attendees, we reserve the right to cancel multiple / duplicate bookings made on consecutive days. - Customers may start queuing 30 minutes prior to their reserved time and follow the designated queueing lane. - Kindly present your email confirmation to the redemption staff upon arrival and redeem your wristband. - They will have a maximum of 30 minutes in the store. [Stand by and Entry Information] - Please wait in line before the store opens. We encourage everyone to line up in an orderly manner (Entrance may be restricted if you leave the queue or cut the line) - Chairs and tents are not allowed while waiting. - People committing acts that may harm others may be restricted from accessing the store upon the judgment of the management. - After opening, you will be guided by the staff in the order of waiting. [Pop-up store Management Policy] <Visitors entering the pop-up store are considered to agree to the following.> - Products in the pop-up store are limited in quantity and can be sold out. - Food and beverage consumption is not allowed in the store. - All animals except for guide dogs for the disabled are restricted in the store. - CCTV recording is in progress for the safety of visitors and employees in the store. - Visitors should pay attention to personal belongings. - [BTS POP-UP : SPACE OF BTS in Jakarta] Store is not responsible for loss, damage, theft or injury. - Photos or videos taken in the store can be used for promotional purposes, with prior permission from the management. - In the store, no commercial photography or photography of visitors is allowed without prior permission from the management. - Visitors who behave in a disorderly manner may be denied entry or asked to leave. - Staff and operations teams may ask visitors to leave if they do not comply with the Terms of Use. [Purchasing. Exchange and Refund Policy] - Payment can be made by credit card, debit card, or QR. - Please check all products before payment. - For some products, there may be restrictions on the number that can be purchased due to quantity restrictions. For more information, please refer to the store. - Items that have been purchased cannot be exchanged or returned - Damage to products, packaging or labels damaged by use, traces of use or washed products, customer negligence (e.g., cutting, loss), components, product damage or missing packaging, and evidence that the product was purchased for taking a photoshoot of unboxing. - Final decision-making authority for exchanges and refunds resides with the store operations team. - If you do not comply with the above policy and cause harm to other customers or behave inappropriately, you may be denied from entering the store.
