We would like to provide you with some information on Jin “Happy” POP-UP: Running Wild to Happiness. [Schedule] - Operating Period: From Tuesday, November 19 to Sunday, December 1, 2024 - Operating Hours: 10:30 AM - 8:00 PM (Fri, Sat, Sun: 10:30 AM - 8:30 PM) (KST) (In accordance with operating hours of The Hyundai Seoul) - Location: Event Plaza, B1, The Hyundai Seoul, 108 Yeouidaero, Yeongdeungpo-gu, Seoul [Online Reservation Information] 1. POP-UP Reservation Link (LINK) 2. Reservation Opening Date: 11 AM, Tuesday, November 12, 2024 (KST) 3. The POP-UP store is available only through the online reservation, and reservations can be made only once per ID per date of visit through the link above. 4. In accordance with the platform policy, reservations are only available to those aged 14 or older whose names can be verified with a personal ID. 5. If you are under 14 years old and cannot make reservations with your own ID, please make a reservation with the ID of your legal guardian. 6. Names and physical IDs of the visitors will be checked before entrance. If the information does not match, you cannot enter. Please make sure to make your reservation using an account that has been verified under your real name. 7. Capacity is limited for each round, and reservations may close early for a round if it fills up. If a cancellation occurs, the reservation status will automatically change back to available. 8. You cannot change your reservation information after your reservation is completed. If you wish to make a change, you must cancel your existing reservation and make a new reservation. Please be aware that re-reservation may not be possible due to the first-come, first-served nature of the reservations. 9. Reservations cannot be transferred or sold to others. 10. If you do not show up at the site, your slot will be canceled automatically. 11. Thursday, November 21, 2024 is ARMY DAY, and reservations will not be available. For more information, please check the separate notice. (LINK) [Entry Information] 1. You can only enter on the date and time you reserved. You can wait in line starting 10 minutes before your reserved time. Please refrain from waiting in line earlier than that to avoid congestion at the site. 2. If you do not show up within 20 minutes after your reservation time, you will be considered a no-show and will not be allowed entry. Please make sure you come on time. 3. You will be admitted sequentially after the staff checks your reservation confirmation page and verifies your identity. You must bring a physical ID for identity verification. You may not be able to enter if we cannot verify your identity. - Korean Nationality Holders: Passport, Resident Registration Card, Driver’s License, Youth ID - Non-Korean Nationality Holders: Passport, Residence Card - Visitors under the age of 14: You must hold both (1) and (2) below. (1) Legal document that can prove your relationship with the legal guardian who made the reservation: A Family Relations Certificate or a Resident Registration Certificate (one of the two) (2) Your ID: Passport, Youth ID (one of the two) Other IDs will not be accepted. 4. You will be able to spend up to one hour at the POP-UP store. Please make sure you exit on time so that the following session’s visitors can enter without delay. 5. Admission may be delayed depending on on-site circumstances. For a smoother viewing and shopping environment, please comply with the guidance of the on-site staff. 6. You must leave after making a purchase. You cannot enter the POP-UP store again. 7. If you are visiting to exchange or refund a product or album, you do not have to make a reservation for your visit. Please inform the staff of purpose of your visit, and they will guide you in. [Making Your Purchase and Precautions] 1. Products may sell out early before your visit. 2. There is a limit to the number of items one guest can purchase, and the payment may be denied or canceled if the number exceeds the limit. 3. The maximum purchase limit for each product can be checked on-site, and it is subject to change depending on inventory status. 4. For a fee, shopping bags can be obtained with a purchase of a product, but are not available for individual sale. 5. Cash, credit card, or Hyundai Department Store gift certificate is accepted for payment. (Other payment methods offered by the Hyundai Department Store are also accepted, and the store follows the department’s standards.) 6. Please consult the staff at the POP-UP store should you need additional information regarding other products and purchases. [Exchange and Refund] 1. For a refund or exchange, please bring the item, receipt, and method of payment within seven days of the purchase. 2. Exchanges and refunds are available only at the POP-UP store during the store operating period. 3. After the operating period, refunds will not be available even for the products within the seven-day refund window. 4. For inquiries about exchanges after the operating period is over, please contact us by email (popup@hybecorp.com). 5. If you wish to exchange the product due to a defect but the product is sold out, it cannot be exchanged for the same product and a refund will be issued. 6. A refund will be made to your payment method, and the gift you received along with your purchase must also be returned. 7. Refund or exchange will be denied in the following cases: - The gift provided upon purchase is not returned or is damaged - Damage to the product, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Signs of use, such as contamination, body odor, wear, perfume, or washing - Depreciation of product value to an extent that it cannot be resold [Making Your Album Purchase and Precautions] 1. The album can only be purchased through the QR code displayed in the POP-UP store, and can be picked up on-site after purchase. 2. Even if you only wish to purchase and receive the album, you must make a reservation at the POP-UP store before entering to receive it. 3. The precautions and exchange/refund policy related to album purchases are different from the product exchange/refund policies. Please make sure you read the album exchange/refund policy before buying. 4. How to Pre-Purchase OFFICIAL ALBUM on Weverse and Pick Up On-Site ① Use the QR code in the POP-UP store to go to the purchase page. ② Purchase the album with the [On-Site Pick-Up Only] option ③ Weverse > Click on [More] then [My Orders] and check the QR Code. ④ Show the QR code to the cashier and pick up your album 5. Purchase Limit Information - Jin (BTS) “Happy” (Random) - 15 copies - Jin (BTS) “Happy” (Set) - 5 copies - Jin (BTS) “Happy” (Weverse Albums ver.) - 40 copies - Please note that purchase limits are subject to change depending on on-site circumstances. 6. Event Special Gift Information - Jin (BTS) “Happy” (Random) - 1 entry in the LUCKY DRAW - Jin (BTS) “Happy” (Set) - 4 entries in the LUCKY DRAW ※ The special gift is the same for online/offline purchases. ※ Weverse Albums version purchases will not be considered for the event application. ※ There is a limited number of special gifts, and the event may end early if all items are sold out. 7. Important Purchase Information - Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. - Operating hours may change depending on on-site circumstances. - For a fee, shopping bags can be obtained with a purchase of a product, but are not available for individual sale. - The limit to the number of copies one visitor can purchase is different for each album, and the payment may be denied or canceled if the number exceeds the limit. - For inquiries about on-site pickup, other than how to use the on-site pickup service, please ask a staff member at the POP-UP store. 8. Payment Methods - Payment can be made with credit cards (including debit cards) PayPal, Eximbay, Alipay+, WeChat Pay, Payco, Toss, NAVER Pay, KakaoPay, and Weverse card. - When using Toss, NAVER Pay, or KakaoPay, there is no need for a credit card, and you can make your payment with the remaining balance on your account. - If your currency setting is set to US dollar (USD), Japanese yen (JPY), or Chinese yuan (CNY), you can make payment using the payment method appropriate for each currency. - USD : PayPal, Eximbay, Alipay+, WeChat pay, Grab Pay - JPY : PayPal, Eximbay, Alipay+, WeChat Pay - CNY : Eximbay, Alipay+, WeChat Pay [Exchange and Refund] 1. Purchases that are not picked up on the day will be automatically canceled and refunded after the POP-UP store closes. 2. Bring the album and payment details to the store within seven days of your purchase, and you will be offered an exchange or a refund. 3. Exchanges and refunds are available only at the POP-UP store during the store operating period. 4. After the operating period, refunds will not be available even for albums within the seven-day refund window. 5. For inquiries regarding album exchanges after the store operating period, please contact Weverse Help (1544-0790). 6. If you wish to exchange the album due to a defect but the album is sold out, it cannot be exchanged for the same album and a refund will be issued. 7. A refund will be made to your payment method, and the gift you received along with your purchase must also be returned. 8. Refund or exchange will be denied in the following cases: - The gift provided upon purchase is not returned or is damaged - Damage to the product, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Signs of use - Depreciation of product value to an extent that it cannot be resold [Other important information] 1. No food or drinks are allowed for a pleasant experience for all visitors, and animal companions will be restricted from entering the store. 2. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance is forbidden. (Bloggers, influencers, streamers, etc.) 3. CCTV cameras are in operation for the safety of our customers and staff. 4. We may take photos or videos inside and around the POP-UP store in which customers may be included, and the results may be uploaded on HYBE’s official channels, social media pages, media, etc. We ask for your understanding. 5. For details on parking and other facilities, please visit The Hyundai Seoul’s website. 6. Do not purchase illegal merchandise. The official products will be sold only in the official POP-UP store during the designated period. 7. For inquiries regarding the POP-UP store, please contact us by email (popup@hybecorp.com). [Product List and Promotion Information] 1. The gifts are distributed on a first-come, first-served basis. The event may end early if stock runs out. - Some gifts are randomly provided, and they cannot be exchanged or selected. - You will not be able to split or combine your payment for a single order for the purpose of participating in the event multiple times. - The gifts are provided only on the day of your purchase. 2. The photo booth or the LUCKY DRAW booth are available only to eligible customers and should be visited before leaving. Re-entering after exiting is not allowed. 3. Depending on your purchase details, you will receive special gifts as follows. **Please note that individual album purchases on Weverse are not eligible for the LUCKY DRAW event. **The product list and promotion are subject to change without prior notice due to company circumstances.
