Hello. This is BTS Weverse. We are excited to announce the opening of j-hope’s first pop-up event in CDMX! Experience an immersive journey into ‘HOPE ON THE STAGE’ to celebrate j-hope’s arrival in Mexico City. Plus, you will have the opportunity to purchase exclusive CDMX merch. [Schedule & Location] - Dates: March 14 - 16, March 21 - 23, 10:00 AM - 8:00 PM (CST) - Location: Zacatecas 207, Roma Nte., Cuauhtémoc, 06700 Mexico City, CDMX [Entry Guidelines] - Entry is only allowed on the reserved date and time. You may line up 10 minutes before your scheduled time. - If you do not arrive within your reserved time, your reservation will be canceled, and you will not be allowed to enter. - You may only stay inside the POP-UP during your reserved time. - Entry delays may occur due to on-site conditions. Please follow staff instructions. - Re-entry to the POP-UP is not allowed. - No reservation is required for exchanges or returns. Just inform the staff at the entrance. [Event Access] - All customers who pre-ordered with Weverse Pick-Up will have access to the pop-up according to their scheduled pick-up date and time. - All customers who confirmed their RSVP will have access to the pop-up according to their scheduled visit time. - Entry is only valid for the scheduled time and allows single entry (no re-entry). - Your Weverse entry ticket will be activated only during your scheduled time. If you are late, your access will be canceled. - Please line up and enter according to staff instructions. Failure to follow instructions may result in denied access. The space in front of the venue is narrow. Please do not bring or use tents or chairs while waiting. [Online Reservation] Find more details below on how to make a reservation and purchase the merch. [Weverse Shop Purchase for Pick-Up] Weverse members can pre-purchase exclusive merchandise on the BTS Weverse Shop during the pre-purchase period and book a visit to the POP-UP to pick it up at the j-hope ‘HOPE ON THE STAGE’ POP-UP in Mexico City. Pre-Purchase & RSVP Period (CST) - Tuesday, February 25, 7:00 PM - Sunday, March 9, 2025, 11:59 PM How to Purchase Merch and Make a Reservation for POP-UP Pick-Up 1. Weverse → Shop (bottom left) → BTS → Purchase products from [CDMX j-hope POP-UP] under the PICK-UP category. 2. Weverse → More → My Orders → Check your order number. 3. Select [Manage Pick-ups]. 4. Find available timeslots on the reservation page and select one (date and time) to make a reservation. [Pick-Up Process & Considerations] Pick-Up Dates & Time (CST): - Friday, March 14 - Sunday, March 16, 2025, 10:00 AM - 8:00 PM - Friday, March 21 - Sunday, March 23, 2025, 10:00 AM - 8:00 PM Please Note for Reservation: - Customers who purchase On-Site Pick-up products can reserve a time slot to visit. - If you do not show up for your time slot, your reservation will be canceled. - You can visit only once per person. - You must pick up all your purchases at once. Partial pick-ups are not allowed. - You can find available timeslots on the reservation page. - You can cancel and reschedule your reservation before your time slot ends. How to Pick Up Official Merch: 1. Make a reservation and visit the POP-UP store on your reserved date and time. 2. Weverse → More → My Orders → Check your QR code. 3. Present your QR code to the staff at the pick-up zone and receive your purchases. Special Gifts for Pick-Up Customers: - Spend over MXN 700 and receive 1 exclusive photocard for every MXN 700 spent. - There is only one version of the photocard. [Important Purchase Notes] - No order cancellations are allowed after the pre-purchase period. If you wish to cancel your order, you must do so by March 9, 2025, 11:59 PM (CST). - Refunds are NOT available for orders that are not picked up within the pickup period. - All products may sell out early. - Do not share the QR code for your purchases. There will be no identity verification at the pick-up zone. Anyone with access to your QR code can collect your purchase. - No refunds or exchanges will be allowed for change of mind. - Exchanges for defective products will only be available at the POP-UP store. Check your product immediately after pick-up and notify the staff if it is defective. If a defective product is out of stock, you will receive a full refund. - Shopping bags will NOT be provided. - There is a purchase limit per person. If you exceed the limit, staff may intervene and ask for your cooperation. - For questions regarding on-site pickup, contact customer support at the venue. [Terms & Conditions] By visiting the POP-UP, you agree to the following terms: - Merchandise sales are subject to availability. - Food and beverages are NOT allowed inside the POP-UP. - Pets are NOT allowed. Only service dogs are permitted. - Take care of your personal belongings. The venue is not responsible for lost, stolen, or damaged items. - Commercial photography is restricted to those with pre-approval from the company. - Visitor photos and videos may be used for marketing purposes. - Failure to follow these guidelines or staff instructions may result in removal from the POP-UP.
