We would like to inform you on how to purchase the official merchandise of the j-hope Tour “HOPE ON THE STAGE” in SEOUL on-site at Olympic Park KSPO DOME from Friday, February 28 to Sunday, March 2, 2025. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse members can purchase the official merchandise on Weverse BTS (GLOBAL), then pick up their purchases on-site at the j-hope Tour “HOPE ON THE STAGE” in SEOUL. 1) Weverse On-Site Pickup Booth * Sales Dates/Times - From 11 AM to 5:30 PM, Friday, February 28, 2025 - From 10 AM to 4:30 PM, Saturday, March 1, 2025 - From 9 AM to 3:30 PM, Sunday, March 2, 2025 * On-Site Pickup Dates/Times - From 11 AM to 6 PM, Friday, February 28, 2025 - From 10 AM to 5 PM, Saturday, March 1, 2025 - From 9 AM to 4 PM, Sunday, March 2, 2025 * On-Site Pickup Location - Meeting Square, Olympic Park 2) Official Album On-Site Pickup Booth * Sales Dates/Times - From 11 AM to 5:30 PM, Friday, February 28, 2025 - From 10 AM to 4:30 PM, Saturday, March 1, 2025 - From 9 AM to 3:30 PM, Sunday, March 2, 2025 * On-Site Pickup Dates/Times - From 11 AM to 6 PM, Friday, February 28, 2025 - From 10 AM to 5 PM, Saturday, March 1, 2025 - From 9 AM to 4 PM, Sunday, March 2, 2025 * On-Site Pickup Location - Meeting Square, Olympic Park [Important Information] * Weverse members can purchase the official merchandise through Weverse BTS (GLOBAL) after coming within a 2.5 km radius of the j-hope Tour “HOPE ON THE STAGE” in SEOUL venue, then pick up their purchases on site. * How to Pre-Purchase OFFICIAL MERCHANDISE on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - BTS (GLOBAL) - Purchase the [On-Site Pickup Only] product and album from the PICK-UP category ② Weverse > Check the QR code on [Order History] in More. ③ Present your QR code to the staff when at the on-site pickup area and pick up your purchases. * Purchase Limit for Official Merchandise - A maximum of 2 OFFICIAL LIGHT STICK SPECIAL EDITION can be purchased per customer. - A maximum of 5 MINI PHOTO CARD SET can be purchased per customer. - A maximum of 10 LUCKY DRAW can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK SPECIAL EDITION, MINI PHOTO CARD SET, and LUCKY DRAW, a maximum of 3 items can be purchased per customer. For products that come in more than 1 option, up to 3 items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to 12 pieces, 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. * Purchase Limit for Official Albums - A maximum of 10 “Jack In The Box” (HOPE Edition) can be purchased per customer. - A maximum of 10 “HOPE ON THE STREET VOL.1” (Random) can be purchased per customer. - A maximum of 5 “HOPE ON THE STREET VOL.1” (Set) can be purchased per customer. * Special Gifts for On-Site Pickup Customers - You will receive 1 random unreleased selfie photo card per album you purchase on-site. (1 random out of 2 types) [Important Notice Regarding Purchases] - Merchandise may be sold out early before the end of sales hours. - Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. - Operating hours may change depending on on-site circumstances. - There will be a purchase limit for every merchandise per customer to ensure smooth operation of the booths. The staff may restrict you from making a purchase if you fail to comply. - Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. - Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. - Do not purchase illegal merchandise. The j-hope Tour “HOPE ON THE STAGE” in SEOUL official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. - Please note that shopping bags will not be provided at the booth. - Defective unreleased photo cards (special gifts for on-site pickup customers) can only be exchanged on-site at the venue, so please check your photo cards for defects upon receiving them. [Exchanges/Refunds for On-Site Pickup Products] 1) Exchanges - Exchanges are only possible within 14 days of purchase. - Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. - For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. - “Random” products can only be exchanged if they are defective. 2) Refunds - Refunds are available only at the on-site booth during its operating hours. - We will issue a refund if you visit us with the product and order details. 3) Refunds & Exchanges * Refunds or exchanges will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, and signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site on the Day of the Concert The j-hope Tour “HOPE ON THE STAGE” in SEOUL official merchandise can be purchased on-site on the day of the concert. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 11 AM to 6 PM, Friday, February 28, 2025 - From 10 AM to 5 PM, Saturday, March 1, 2025 - From 9 AM to 4 PM, Sunday, March 2, 2025 * On-Site Sales Location - Meeting Square, Olympic Park [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash or credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - A maximum of 2 OFFICIAL LIGHT STICK SPECIAL EDITION can be purchased per customer. - A maximum of 5 MINI PHOTO CARD SET can be purchased per customer. - A maximum of 10 LUCKY DRAW can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK SPECIAL EDITION, MINI PHOTO CARD SET, and LUCKY DRAW, a maximum of 3 items can be purchased per customer. For products that come in more than 1 option, up to 3 items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to 12 pieces, 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] - All merchandise may be sold out early before the end of sales hours. - All transactions are made in Korean won (KRW). - Please have your receipt and payment method ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) - Operating hours may change depending on on-site circumstances. - Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. - Do not purchase illegal merchandise. The j-hope Tour “HOPE ON THE STAGE” in SEOUL official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. - Please note that shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges - Exchanges are only possible within 14 days of purchase. - Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. - For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). - “Random” products can only be exchanged if they are defective. 2) Refunds - Refunds are available only at the on-site booth during its operating hours. - We will issue a refund if you visit us with the product, receipt, and payment method. 3) Refunds & Exchanges * Refunds or exchanges will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, and signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operation period. 3. Official Merchandise Service Booth Information Exchanges and refunds are available for official merchandise purchased on-site, including Official Light Stick service. 1) OUTDOOR OFFICIAL MERCHANDISE SERVICE BOOTH * Operating Schedule - From 11 AM to 6 PM, Friday, February 28, 2025 - From 10 AM to 5 PM, Saturday, March 1, 2025 - From 9 AM to 4 PM, Sunday, March 2, 2025 * Location: - Meeting Square, Olympic Park 2) INDOOR OFFICIAL MERCHANDISE SERVICE BOOTH * Operating Schedule - From Friday, February 28 to Sunday, March 2, 2025 / From when the gate opens to 30 minutes after the concert begins - The indoor booth offers Light Stick-related services only. * Location: - Gate 2-2 Section 4. Official Light Stick Wireless Control Information Light Sticks will be synced for light effects at the concert. For this concert, you do not need to pair your Light Sticks with your seat through the Official Light Stick app. Please make sure to turn on the Light Stick after you enter the venue. - Please make sure to insert new alkaline batteries before the concert. - The Official Light Stick requires 3 AAA alkaline batteries. - Your light will fade if the battery is low, and the wireless control may stop. Please refer to the “j-hope Tour ‘HOPE ON THE STAGE’ in SEOUL Official Light Stick Use Guide” provided in a separate notice for detailed pairing information.
