(* Sales Information will be released on Friday, March 21 for San Antonio and Oakland, and Monday, March 31 for Los Angeles. (KST)) We would like to inform you on the sales booth for the official merchandise of the j-hope Tour “HOPE ON THE STAGE” IN NORTH AMERICA, scheduled for Saturday, March 22 and Sunday, March 23, 2025 at Palacio de los Deportes, Mexico City. A. Palacio de los Deportes, Mexico City (Concert Dates: March 22 & 23, 2025) (*Mexico City local time) a. Official Merchandise Sales Booth (Presale) 1) Official Merchandise Sales Booth Outside the Venue * Operating Schedule - From 11 AM to 6 PM, Friday, March 21, 2025 * Location - BY DOOR 7 PALACIO DE LOS DEPORTES b. Official Merchandise Sales Booth (Concert Day) 1) Official Merchandise Sales Booth Outside the Venue * Operating Schedule - From 2PM to 30 Minutes after the end of the concert, Saturday, March 22, 2025 - From 2PM to 30 Minutes after the end of the concert, Sunday, March 23, 2025 ※ To ensure smooth operations, the booth may be closed from one hour before the gates open until the opening time. * Location - Sport Palace, Vip Section 2) Official Merchandise Sales Booth Inside the Venue * Operating Schedule - From 6PM to the end of the concert, Saturday, March 22, 2025 - From 6PM to the end of the concert, Sunday, March 23, 2025 ※ To ensure smooth operations, the booth may be closed during the concert. * Location - GATE 5, GATE 7, GYM, WC AND PIZZA [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Credit cards only * Purchase Limit for Official Merchandise - A maximum of 10 MINI PHOTOCARD SET and LUCKY DRAW can be purchased per customer. - For all products, with the exception of MINI PHOTOCARD SET and LUCKY DRAW, a maximum of 5 items can be purchased per customer. For products that come in more than 1 option, up to 5 items can be purchased per option. (e.g., for ZIP-UP HOODIE, you can purchase up to 20 pieces, 5 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. - A slight margin of error may be present from the stated sizes. * Purchase Limit for Official Albums: - There are no purchase limits on albums sold at the venue. * Official Album Special Gift: - You will receive a random photo card when you purchase the albums sold on-site. - Please note that this special gift is only available on-site and will not be offered through other retailers. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Mexican Peso(MXN). * All sales prices iinclude sales tax. * Only credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) Accepted Payment Methods: - Credit cards, pre-paid cards, debit cards: Visa, Mastercard, American Express, Discover, etc. - Others: Apple Pay, Samsung Pay, Google Pay, etc. * We do not accept refunds or exchanges due to a change of mind. Exchanges due to product defects can only be provided on-site at the venue, so please check your purchased items for defects upon receiving them. Please have your receipt ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The j-hope TOUR “HOPE ON THE STAGE” IN NORTH AMERICA official merchandise will only be sold at the official merchandise sales booth at the concert venue. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Official Light Stick Wireless Control Information] * Light Sticks will be synced for light effects at the concert. For this concert, you do not need to pair your Light Sticks with your seat through the Official Light Stick app. * Please make sure to turn on the Light Stick after you enter the venue. * Counterfeit or imitation OFFICIAL LIGHT STICK SPECIAL EDITION will not be compatible with central concert control. - Please make sure to insert new alkaline batteries before the concert. - The Official Light Stick requires 3 AAA alkaline batteries. - Your light will fade if the battery is low, and the wireless control may stop. - Please refer to the “BTS OFFICIAL LIGHT STICK App Use and CONCERT MODE Guide” provided in a separate notice for detailed pairing information.
