[Merch Shop Entry Information] - The Merch Shop is available only to visitors of the “j-hope Exhibition ‘AND WHAT?’ in SHENZHEN,” and cannot be accessed separately. - For information on ticket reservation and the exhibition, please refer to HYBE INSIGHT’s announcement and reservation page (LINK). - The Merch Shop is located at the end of the exhibition route before you exit. Depending on on-site circumstances, there may be a delay in entry if the number of people using the shop exceeds the occupancy limit. - You will be able to spend up to 30 minutes inside the Merch Shop, and re-entry to the exhibition or the Merch Shop is not permitted after exiting. [How to Purchase Merchandise] - All products may sell out early. The exhibition tickets cannot be cancelled or refunded even if the products are sold out. - The number of items one customer can purchase may be limited depending on the product. The purchase limit for each product can be checked in the Merch Shop. - The purchase limit for each item is determined on a per-person basis, not on the number of tickets purchased. However, the purchase limit for each person is specific for each time slot. - Payment may be denied or canceled if it exceeds the purchase limit. - Shopping bags are available for customers who purchase products at an additional cost. Otherwise, it cannot be purchased separately without a valid reason. [Exchanges and Refunds] - For exchanges and refunds, please bring the item, receipt, and method of payment within 7 days of making the purchase. - During the operating period, exchanges and refunds are available only at the store where you purchased your item. - After the operating period, refunds will not be available regardless of the 7-day purchase policy. - For inquiries on exchanges after the operating period, please contact us through the MMCL_CN Weibo channel (LINK). - Refunds or exchanges will be denied in the following cases: *The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer *The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened packaging *The product has had its value damaged to an extent that it cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. [Important Information] - Any video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.) in all areas of the Merch Shop. - Surveillance cameras are in place to ensure the safety of our customers. - We may take photos or videos inside and around the exhibition and shop. - Do not purchase illegal merchandise. The official products of the “j-hope Exhibition ‘AND WHAT?’ in SHENZHEN” will only be sold at the exhibition during the exhibition period.
