Hello from BTS Weverse. <BTS MAP OF THE SOUL ON:E CONCERT> will be available for pre-order. The content will be available for pre-order only on the Weverse Shop website during the pre-order period. A special gift will be available to apply for if you purchase the content during the pre-order period. [Product Details] ① Product name: BTS MAP OF THE SOUL ON:E CONCERT ② 1 VOD (1 episode, about 150 mins) ③ Available Subtitles: Korean, English, Japanese, and Chinese (Simplified) ※ Notice on Duplicate Purchases The video included in the 'BTS MAP OF THE SOUL ON:E (Digital Code)’ product is included in the 'BTS MAP OF THE SOUL ON:E CONCERT’ VOD. Please double-check if you have already purchased the Digital Code product to avoid buying the same video multiple times. [Purchase Period] ① Pre-order: Wed, September 3, 2025, 11:00 AM - Wed, September 10, 2025, 5:59:59 PM (KST) ② Ongoing purchases: Begins on Wed, September 10, 2025, 6:00 PM (KST) [Where to Purchase] ① Pre-order: Weverse Shop website (mobile/PC) ② Ongoing purchases: Weverse, Weverse Shop website (mobile/PC) [How to Purchase] ① Visit the Weverse Shop website (mobile or desktop) ② Go to “BTS” ③ WEVERSE category → MOS ON:E category → Select and buy the content [Notes on Purchases] ① If you're using a mobile device, please access the Weverse Shop website through a mobile browser instead of the Weverse app. ② You won’t be able to make purchases from the “Shop” menu located at the bottom of the Weverse app. [Special Gift Application for Pre-order Customers] [Special Gift Details] - 3 group postcards + 1 paper frame + 1 photo ticket [Application period] - Wed, September 3, 2025, 11:00 AM - Wed, September 10, 2025, 5:59:59 PM (KST) [Eligibility] All customers who purchased the VOD on the Weverse Shop website during the event period noted above and paid the shipping fee. [How to Apply] ① Go to the Weverse Shop website ② Go to “BTS” ③ WEVERSE category → MOS ON:E category → Apply at BTS MAP OF THE SOUL ON:E CONCERT GIFT [Shipping Details] ① Shipping will begin starting Fri, October 10, 2025 (KST) (global shipping available). ② Shipping for special gifts applied from Weverse Japan will begin on Thu, October 9, 2025 (KST). [Please Note when applying for the special gift] ① You can apply once per account. ② The special gift will be available only for customers who pre-ordered <BTS MAP OF THE SOUL ON:E CONCERT> VOD during the pre-order period on the Weverse Shop website, and paid the shipping fee for the special gift on the corresponding Weverse Shop website. ③ Special gift cancellation - Please note that you cannot cancel your order or application for special gifts once the order status for special gifts has changed to Shipping Soon. - You can only cancel your order of <BTS MAP OF THE SOUL ON:E CONCERT> after canceling your special gift application; the application cancellation is available until Wed, September 10, 2025, 5:59:59 PM (KST). - Your VOD order will not be available to cancel if you have already watched the <BTS MAP OF THE SOUL ON:E CONCERT> paid content. - Please contact the platform you purchased the product if you’d like to cancel your special gift application. - You cannot cancel your special gift application if you applied for it on Weverse Japan. [VOD Payment and Refund Guide] ① You can purchase this product only with the payment method supported on Weverse and Weverse Shop. ② You cannot cancel your VOD purchase after watching the paid content. ③ You can request a refund or cancellation of purchase for this product within 7 days of your purchase if you have not watched the product. For further assistance, please contact the customer support of the place of your purchase. ④ Please note that you cannot request a refund or cancellation of purchase if you purchased the VOD from Weverse Japan. [Please Note] ① To ensure that the content plays smoothly on your device, please play the preview as a test before purchasing the content. ② Additional data charges may apply if you are on the mobile data network. ③ Unauthorized or illegal distribution, piracy, or processing of content without the copyright holder's consent constitutes copyright infringement. ④ When you simultaneously play the paid content on PC and mobile, only one PC or mobile device can play the content. ⑤ Your purchase history cannot be recovered if you delete your account on Weverse. ⑥ This product can only be played on the device belonging to the customer who purchased it. ⑦ When you watch on Weverse, you have to use the same account you used to purchase the content on Weverse Shop. ⑧ If the playback is not smooth, close the app and run it again. ⑨ When watching videos on TV using Google Chromecast, the optimal video quality is provided depending on the network environment, and certain functions may not be available. ⑩ When watching videos on TV using Apple AirPlay, certain functions may not be available on some devices if an Apple device is not used. For further assistance, please contact the place of your purchase. - Contacts ※ Weverse: More → Help → Contact us ※ Weverse Shop: Help → Contact us Thank you.
