Hello. We would like to inform you on how to purchase the official merchandise of #RUNSEOKJIN_EP.TOUR_ENCORE on-site at Incheon Munhak Stadium Main Stadium on Friday, October 31, and Saturday, November 1, 2025. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse Shop members can purchase the official merchandise on Weverse Shop BTS (GLOBAL), then pick up their purchases on-site at #RUNSEOKJIN_EP.TOUR_ENCORE. 1) Weverse On-Site Pickup Booth * Sales Dates/Times - From 10 am to 6 pm, Friday, October 31, 2025 - From 10 am to 5:30 pm, Saturday, November 1, 2025 * On-Site Pickup Dates/Times - From 10 am to 6:30 pm, Friday, October 31, 2025 - From 10 am to 6 pm, Saturday, November 1, 2025 * On-Site Pickup Location: - Incheon Munhak Stadium World Cup Auxiliary Stadium [Important Information] * Weverse members can purchase the official merchandise through Weverse BTS (GLOBAL) after coming within a 2.5 km radius of the #RUNSEOKJIN_EP.TOUR_ENCORE venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - BTS (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK-UP category ② Weverse > Check the QR code on [Order History] in More ③ Present your QR code to the staff when at the on-site pickup area, and pick up your purchases * Sales may end early if all items are sold out. * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Exchanges/Refunds for Official Merchandise Picked Up On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site on the Day of the Concert The #RUNSEOKJIN_EP.TOUR_ENCORE official merchandise can be purchased on-site on the day of the concert. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 10 am to 6:30 pm, Friday, October 31, 2025 - From 10 am to 6 pm, Saturday, November 1, 2025 * On-Site Sales Location - Incheon Munhak Stadium World Cup Auxiliary Stadium [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The #RUNSEOKJIN_EP.TOUR_ENCORE official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operation period. 3. Official Light Stick Service Booth Information 1) Service Booth Inside the Venue Only the Official Light Stick service is available. * Operating Schedule - From 4:00 pm to 30 minutes after the concert begins, Friday, October 31, 2025 - From 3:30 pm to 30 minutes after the concert begins, Saturday, November 1, 2025 * Location - Floor Level: Gate A, Gate B / 2F: Entrances 10 and 35 / 4F: Entrances 46 4. Official Light Stick Wireless Control Information For this concert, Light Sticks will be synced for light effects, and you do not need to pair your Light Stick with your seat through the Official Light Stick app. Please make sure to turn on the Light Stick after you enter the venue. * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “#RUNSEOKJIN_EP.TOUR_ENCORE Official Light Stick User Guide” provided in a separate notice for detailed pairing information.
