We are pleased to inform you on how to best enjoy your visit to the BTS POP-UP : ARIRANG (@HYBE YONGSAN) and purchase our merchandise. [Operating Schedule] * Operating Period: From Friday, March 20 to Sunday, April 12, 2026 (closed on Monday, March 30) * Operating Hours - Mon-Thu: 10:30 am – 8 pm / Fri-Sun: 10:30 am – 8:30 pm (KST) - Friday, March 20 only: 1 pm – 8:30 pm (KST) * Location: 1F, 42 Hangang-daero, Yongsan-gu, Seoul [Online Reservation] 1. BTS POP-UP : ARIRANG (@HYBE YONGSAN) operates on an online reservation system only. (On-site standby admission is not available) Reservation will be available in three weekly rounds. Each account may reserve one time slot per week through the dedicated link. 2. Reservation Opening Dates (▶ Reservation Page Link) - Week 1: 5 pm, Friday, March 13, 2026 (KST) └ Usage Period: From Friday, March 20 to Thursday, March 26 - Week 2: 5 pm, Friday, March 20, 2026 (KST) └ Usage Period: From Friday, March 27 to Thursday, April 2 (Closed on Monday, March 30) - Week 3: 5 pm, Friday, March 27, 2026 (KST) └ Usage Period: From Friday, April 3 to Sunday, April 12 3. Reservations are made through a separate Weverse page. You must log in to your Weverse account to make a reservation. 4. In accordance with Weverse policy, only customers who are 14 years or older with verified ID can make the reservation. Each reservation allows admission for one person only. 5. Your entry QR code will be checked upon entry. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. ※ How to Check Your Entry QR Code [Weverse > More > “Weverse Spot” > “HYBE MUSIC GROUP POP-UP” > BTS POP-UP : ARIRANG (@HYBE YONGSAN) > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] 6. Once you complete your early reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please confirm that you entered the correct email address and check your spam folder. 7. To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. 8. Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. 9. If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. 10. Reservations cannot be transferred or sold to others. 11. The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. 12. For inquiries regarding your Weverse account or the system, please contact Weverse Help. [Entry Information] 1. Entry is only accessible to those with advance reservations, and is only available on the reserved date and time. 2. Please wait in the outdoor waiting area next to the store 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. 3. It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you will not be allowed entry. Please make sure you visit on time. 4. After verifying entry QR codes at the entrance, entry will proceed sequentially. To ensure smooth entry, please have your QR code ready in advance. 5. You can stay for up to one hour after entry. Please make sure to keep the time limit, as the following session may be delayed if you leave late. 6. Entry may be delayed depending on on-site circumstances. For smooth operations, please comply with the guidance of the on-site staff. 7. Re-entry is not allowed once you exit. 8. A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. [Making Your Merchandise Purchase and Precautions] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. Products may sell out early before your visit. 3. The purchase limit for each product can be checked on-site at the POP-UP store and is subject to change depending on availability. 4. Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased alone or provided as an add-on. 5. Payment for merchandise can only be made via credit card or Samsung Pay. (Cash and QR code payment methods are not accepted.) 6. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 7. Albums can only be purchased through the QR code displayed at the POP-UP. Please note that the terms and exchange/refund policies for purchasing albums differ from those for purchasing merchandise. Please refer to the separate notice below. 8. Please consult the on-site staff should you need additional information regarding making purchases. [Merchandise Exchanges and Refunds] 1. Exchanges or refunds are available within 14 days of purchase if you visit the POP-UP with the product, receipt, and payment method. 2. During the operating period, exchanges and refunds are available only at the POP-UP store. 3. After the operating period, refunds will not be available even for products within the 14-day refund window. 4. For inquiries on exchanges after the operating period, please contact us via the following methods: - Album Inquiries: Weverse Help - Merchandise Inquiries: The POP-UP store’s dedicated email address (yspopup@hybecorp.com) 5. If the product you wish to exchange due to a defect is sold out, it cannot be exchanged for the same product, and a refund will be issued. However, refunds are not possible once the POP-UP’s operating period is over. 6. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 7. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging [Making Your Album Purchase and Precautions] 1. On-site album pickup will be available starting at 1 pm on March 20 (KST). (Both sales and on-site pickup will begin at 1 pm.) 2. Albums can only be purchased using the QR code provided within the POP-UP, and can be picked up on-site after purchase. 3. Even if you only wish to purchase and pick up an album, you must make a POP-UP reservation before entering. 4. The precautions and exchange/refund policy related to album purchases are different from the merchandise exchange/refund policies. Please make sure you read the album exchange/refund policy before buying. 5. How to Purchase the OFFICIAL ALBUM on Weverse and Pick Up On-Site ① Access the purchase page through the QR code displayed in the POP-UP ② Purchase the album with the [On-Site Pick-Up Only] option ③ Check the QR code under [Shop Order History] in the Weverse > More menu ④ Present the QR code to the staff at the payment counter inside the POP-UP to receive the album 6. Album purchase limits can be found in the POP-UP, and are subject to change depending on inventory availability. 7. Album Purchase Gifts Information (Weverse Shop POP-UP Exclusive Special Gifts) - When you purchase “ARIRANG” (Random), you will receive 2 album release photo cards (2 randomly selected out of 7) - When you purchase “ARIRANG” (Set), you will receive 4 album release photo cards (4 randomly selected out of 7) - When you purchase “ARIRANG” (Living Legend Ver.), you will receive 2 album release photo cards (2 randomly selected out of 7) - When you purchase the “ARIRANG” (Set) + “ARIRANG” (Living Legend Ver.) set, you will receive 6 album release photo cards (6 randomly selected out of 7) - When you purchase the “ARIRANG” (Set) + “ARIRANG” (Living Legend Ver.) + “ARIRANG” (Weverse Albums Ver.) set, you will receive a full set of 7 album release photo cards ※ When you purchase only “ARIRANG” (Weverse Albums Ver.), “ARIRANG” (Standard Vinyl), and/or “ARIRANG” (Deluxe Vinyl), no special gift will be provided 8. Important Purchase Information - Album pickup on-site is available upon QR code verification, without any additional identity verification. Therefore, please be careful not to let others see the QR code issued to you after you make your order on Weverse. - Album sales hours may change depending on on-site circumstances. - For a fee, shopping bags can be obtained with a purchase of a product, but are not available for individual sale. - The limit to the number of copies one visitor can purchase is different for each album, and the payment may be denied or canceled if the number exceeds the limit. - For inquiries regarding on-site pickup, other than how to use the on-site pickup service, please consult the POP-UP staff. 9. Payment Methods - Payment can be made by credit card (including debit cards), PayPal, Eximbay, Alipay+, WeChat Pay, Payco, Toss, Naver Pay, Kakao Pay, and Weverse Card. - When using Toss, Naver Pay, or Kakao Pay, there is no need for a credit card, and you can make your payment with the remaining balance on your account. - If your currency setting is set to US dollar (USD), Japanese yen (JPY), or Chinese yuan (CNY), you can make payment using the payment method appropriate for each currency. - USD - PayPal, Eximbay, Alipay+, WeChat Pay, GrabPay - JPY - PayPal, Eximbay, Alipay+, WeChat Pay - CNY - Eximbay, Alipay+, WeChat Pay [Album Exchanges and Refunds] 1. If you don’t pick up your order on the same day, your order will be automatically canceled and a refund will be issued after the POP-UP closes for the day. 2. Bring the album and payment details to the store within 14 days of your purchase, and you will be offered an exchange or a refund. 3. During the operating period, exchanges and refunds are available only at the POP-UP store. 4. After the operating period, refunds will not be available even for albums within the 14-day refund window. 5. For inquiries regarding album exchanges after the operating period, please contact Weverse Shop Help. 6. If you wish to exchange the album due to a defect but the album is sold out, it cannot be exchanged for the same album and a refund will be issued. 7. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 8. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The packaging is opened/damaged or shows signs of use - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging [Other Usage Guidelines and Precautions] 1. No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering. 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in place to ensure the safety of our customers. 4. We may take pictures or videos inside and around the POP-UP. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. Thank you for your kind understanding. 5. Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. 6. Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. 7. For inquiries related to the POP-UP (excluding Weverse account and system-related matters), please contact us via email (yspopup@hybecorp.com).
