Hello, this is HYBE. We would like to inform you about the Official Light Stick wireless control and how to purchase the official merchandise of BTS THE COMEBACK LIVE | ARIRANG on-site at Gwanghwamun Square (175 Sejong-daero, Jongno-gu, Seoul) on Saturday, March 21, 2026. To prevent congestion on-site, official merchandise must be purchased on Weverse Shop and picked up on-site. There will be no on-site sales. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse Shop members can purchase official merchandise on Weverse Shop BTS (GLOBAL), then pick it up on-site at BTS THE COMEBACK LIVE | ARIRANG. 1) Weverse On-Site PICKUP Booth * Weverse Shop Sales Period - From 8:30 am to 6:30 pm, Saturday, March 21, 2026 * On-Site Pickup Period - From 9 am to 7 pm, Saturday, March 21, 2026 * On-Site Pickup Location - Seoul Madang (Plaza in front of the Korea Press Center, 124 Sejong-daero, Jung-gu, Seoul) [Important Information] * Weverse members can purchase official merchandise through Weverse BTS (GLOBAL) after coming within a 10 km radius of the BTS THE COMEBACK LIVE | ARIRANG venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - BTS (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK-UP category ※ Before proceeding with payment, click the PICK-UP Reservation button and select your desired pickup time. ② Weverse > Check the QR code on [Order History] in More ③ Arrive at the official merchandise booth at your pre-selected pickup time, present your QR code to the staff, and pick up your purchases. ※ Please make sure not to disclose the QR code received upon making your purchase from Weverse Shop to others, as purchases are picked up without identity verification. Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. ※ Example) If you have selected the 1 pm - 2 pm time slot, you should arrive at the booth between 1 pm and 2 pm to receive your product ※ Please adhere to your PICKUP reservation time. Entry will be prioritized for customers visiting during their reserved time slot. ※ Early entry before your PICKUP reservation time is not permitted. If you miss your reservation time, your entry may be restricted or delayed, depending on on-site circumstances. ※ For more details on PICKUP reservations, please refer to the separate notice. ※ Weverse Shop payments can be made in your selected currency. ※ All items may sell out early. ※ Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. ※ Please note that shopping bags will not be provided at the booth. * Purchase Limit for Official Merchandise: - Please check Weverse Shop for purchase limits for each product. [Exchanges/Refunds for Official Merchandise Picked Up On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - Products with damage to their value to such an extent that they cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. 2. Official Light Stick Wireless Control Information For this concert, Light Sticks will be synced for light effects, and you do not need to pair your Light Stick with your seat through the Official Light Stick app. BTS Official Light Sticks Ver.3, SE Ver., and Ver.4 support wireless control. They will automatically be wirelessly controlled once you turn them on. Because it is an atypical, open-air venue, wireless signal reception will only be available in certain areas close to the stage. Wireless control signal reception may be limited in areas far from the stage or areas with electronic displays and other structures. Light Sticks with limited wireless control signal reception will operate in either default mode or a user-defined mode. * Please make sure to insert new alkaline batteries before the concert. * The Official Light Stick requires three AAA alkaline batteries. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “BTS THE COMEBACK LIVE | ARIRANG Official Light Stick User Guide” provided in a separate notice for information. Thank you.
