Hello. We are excited to announce the opening of the “BTS POP-UP : ARIRANG IN MADRID”. [Operation Information] * Dates: 12 June 2026 (Fri) – 5 July 2026 (Sun) * Operating Hours: (Mon-Thu) 11:00 - 22:00 (CEST) / (Fri-Sun) 11:00 - 23:00 (CEST) * Location: TeamLabs/ Madrid (Plaza San Martín, 1, C. de las Hileras, 18, Entrada por, 28013 Madrid) [Online Reservation Method] * Online Reservation Opening Time : 5 June 2026 (Fri) 12:00 (CEST) - Reservations cannot be made unless both account registration and identity verification have been completed.Please complete the registration and identity verification process in advance before the reservation opening time. Step 1 : Please sign up for or log in to the reservation website. https://bts-popup-booking.venue.zone/es/1/madrid-2026 Step 2 : Please select your preferred date and time on the reservation page, then check the agreement box below and submit your reservation. Step 3 : After completing your reservation, please click the “Check Reservation Details” button to confirm your reservation information. Step 4 : You can check your reservation details and entry QR code on the “My Page” section. Step 5 : Entry will proceed sequentially after verification of the entry QR code on-site.Please wait in line according to the instructions and cooperate with the guidance provided by the on-site staff. - The entry QR code can be issued starting 30 minutes prior to the admission time. - Screenshots of QR codes will not be accepted. [Online Entry Guidelines] * Entry is available only to those with advance reservations and is limited to the reserved date and time. Walk-in waiting entry may be available only if there are remaining slots in the reservation session. * Please wait in the outdoor waiting area next to the store from 20 minutes before your reservation time, following the instructions of the on-site staff. To prevent congestion, please refrain from waiting earlier than your designated reservation time. * Entry may be restricted if you fail to arrive within your reserved time slot. Please also note that access to the pop-up store will not be available after the reserved session time has ended, so we kindly ask that you visit and use the store within your reserved time. * Entry will proceed sequentially after verification of the entry QR code at the entrance. To ensure smooth entry, please prepare your QR code in advance. The entry QR code can be issued starting 30 minutes prior to the admission time. (Screenshots of QR codes will not be accepted.) * You may stay for up to 30 minutes from the time of entry. Please make sure to follow the time limit, as delays in exiting may affect the entry of the following session. * Entry may be delayed depending on on-site circumstances. For smooth operations, please follow all instructions and guidelines provided by the on-site staff. * Re-entry is not allowed once you exit the store. * A separate reservation is not required if you are visiting only for product exchanges or refunds. Please inform the on-site staff of the purpose of your visit for assistance. [STORE POLICY] Visitors entering the pop-up store are considered to agree to the following: * CCTV is in operation for store safety. * Pet animals are not allowed inside the store except service animals. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. * Food and beverages are not allowed inside the store. * This pop-up store is not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. * Commercial filming without prior consent is not allowed. * The management team reserves the right to ask visitors to leave if they fail to comply with pop-up policies or pose a risk to other visitors. [PURCHASE POLICY] * Credit card payments only. (Some cards may not be accepted depending on issuer policies.) * Purchase quantities may be limited per person depending on the product. Transactions exceeding the purchase limit may be denied or cancelled. * All products may sell out early. * Purchase limits for each product can be checked at the pop-up store and may change depending on stock availability. * For further details regarding merchandise purchases, please inquire with the staff at the POP-UP store. * Please check the product carefully before payment. * Exchanges and refunds due to change of mind are not allowed after payment. * If the purchased product is defective, exchanges or refunds are available only on the date of purchase with a valid receipt. Refunds are only available if the same product is out of stock for exchange. * Refunds will be processed only through the original payment method used at the time of purchase, and all giveaway items received with the purchase must be returned. * Exchanges and refunds will not be available in the following cases: - Failure to return giveaway items provided at the time of purchase, or if the giveaway items are damaged - Damage to product labels/tags, or if tags, packaging, or related materials have been cut, lost, or damaged, or if the product has been lost, damaged, or impaired due to customer responsibility - Signs of contamination, odor, wear, perfume, washing, opened/damaged packaging, or any evidence of use - If the product value has significantly decreased to the extent that resale is not possible, including due to package damage * The store management team reserves the right to make the final decision on all exchanges and refunds. Thank you.
