Hello. This is HYBE. We once again extend our sincere apologies for the inconvenience caused regarding the fan gift distribution during the BTS WORLD TOUR ‘ARIRANG’ IN BUSAN concert held on June 12. Fan gifts will be shipped sequentially to attendees who did not receive them, following a verification of the information submitted through the Weverse Customer Center and the corresponding ticket reservation history. For those who missed out on the fan gifts due to delays in venue entry, please contact the Weverse Customer Center through the inquiry process below. [Inquiry Submission Deadline] Until 11 am, Tuesday, June 30, 2026 (KST) [How to Submit an Inquiry] 1. Go to Weverse Customer Center > Fan Event > Fan Event Information category. (Shortcut) 2. Select BTS under [Artist]. 3. Enter [WORLD TOUR ‘ARIRANG’ IN BUSAN] in the [Event/Concert Name] menu. 4. In the [Inquiry Details] section, please submit your inquiry using the format below. [Inquiry Submission Format] 1. Submission Code: #612 2. Ticket Reservation Number (e.g., T0000000000): 3. Fan Gift Delivery Information (※Please fill out this information in Korean for deliveries within South Korea and in English for international deliveries outside Korea.) - Name: - Phone Number (including the country code): - Destination country: - Taxpayer Identification Number (Tax ID or other taxpayer information required under the customs regulations of each country): - Address: - Postal Code: ※ For swift processing, please make sure to include the “Submission Code” and follow the inquiry format provided above. ※ To ensure seamless delivery, taxpayer identification information (such as a Tax ID or personal identification number) is required. We ask buyers residing in the applicable countries to provide the required information when submitting an inquiry. ※ Personal information submitted through this process will be collected and used solely for fan gift distribution and identity verification purposes in accordance with subparagraph 4 of Article 15 (1) of the Personal Information Protection Act. Subsequently, the information will be securely destroyed within 30 days after the fan gift delivery. ※ HYBE collects and uses your personal information for the purpose of distributing fan gifts under the BTS WORLD TOUR 'ARIRANG' IN BUSAN 260613 Guide – Additional Fan Gift Distribution process as follows: Entity Collecting and Using Personal Information: HYBE Purpose of collection and use: Distribution of fan gifts to non-recipients of the BTS WORLD TOUR 'ARIRANG' IN BUSAN concert Items Collected and Used: submission code, ticket reservation number, name, phone number (including country code), destination country, address, postal/ZIP code, taxpayer identification number (Tax ID or other taxpayer information under local customs regulations) Retention and Use Period: 30 days after the delivery of fan gifts ※ To process the above tasks, the processing of personal information will be consigned, and will be destroyed immediately upon expiration of the retention period. We deeply apologize once again to all our attendees for the inconvenience, and we kindly ask for your generous understanding and cooperation. Thank you.
