※ Only the T-shirt customizing program will operate via advanced reservation. All other programs at ARMY MADANG will operate via on-site queues on a first-come, first-served basis.※ Hello, this is HYBE. Reservations for the T-shirt customizing program available at ‘BTS THE CITY ARIRANG LONDON ARMY MADANG’ will open soon. Please continue reading if you’d like to make reservations to participate in the event. Check out the details below. ※ Reservations for the T-shirt customizing program will be handled through Weverse Queues on a first-come, first-served basis. Please review the Weverse Queues guidelines in advance. All other programs at ARMY MADANG will operate via on-site queues on a first-come, first-served basis, with no prior reservations required. ※ If you have completed your reservation, please review the [Admission Guidelines] and [Event Guidelines] thoroughly and follow the on-site instructions. ※ Please read the notices thoroughly and follow the guidelines to avoid any disadvantages, such as denied admission, that may disrupt your participation. ※ For events not included in this notice, please refer to the notices below for the details on the participation and schedules. 🔗 Go to the BTS THE CITY ARIRANG - LONDON Notice [BTS THE CITY LONDON ARMY MADANG Event Details] ▶︎Location: Outernet (Now Building) ▶︎Check-in: Customize Your Arirang Booth inside the Now Building ▶︎Event period: Wed, July 8, 2026 - Fri, July 10, 2026, 10:00 AM - 9:00 PM (BST) ▶︎Please Note: Only the T-shirt customizing program will operate via advanced reservation. All other programs at ARMY MADANG will operate via on-site queues on a first-come, first-served basis. ▶︎ Make a Reservation (1 reservation per person / Reservation opens on July 1, 2026, 3:00 PM (BST) (11:00 PM (KST)) Event Details [Purchase Policy] * Please note that purchases can only be made using credit/debit cards or contactless payment methods. (Some cards may not be accepted depending on the card company policies.) * Purchase limits may vary by product. Your payment may be rejected or canceled if you exceed the limits. * Please note that all products may sell out early. * For additional information regarding purchases, please ask the on-site staff. * Please check the product for any defects before making a payment. * For DIY T-shirts sold at ARMY MADANG, exchanges or refunds are available only for products that have not been customized. Please bring the paper receipt and the payment method with you. Exchanges and refunds will be unavailable after the operation period ends. * Exchanges and refunds due to a simple change of mind will not be available. Exchanges and refunds are limited to defective or misdescribed items, subject to the applicable laws of the country/region of purchase. * This policy does not affect, limit, or exclude any statutory rights guaranteed to you under applicable consumer protection laws. * Refunds will be processed using the same payment method, and any special gifts received must be returned upon refund. * Exchange and refund are not available in the following cases. - If the T-shirt has been used for the DIY workshop - If the special gift received at the time of purchase is not returned or is damaged - If product labels, tags, or packaging are lost or damaged - If there are signs of contamination, odor, wear, perfume, washing, or use of the product - If the package has been opened/damaged or shows signs of use - If the value of the product has decreased to the point where it cannot be resold - All products (including the T-shirts) sold and given away at ARMY MADANG may run out early, and stock availability may vary depending on the on-site circumstances. [Admission Guidelines] 📍 MUST READ ■ Check-in Process 1) Once you arrive, head to the Customize Your Arirang Booth inside the Now Building to verify your reservation. ※ Please ask a nearby staff member for directions to the exact location. 2) Please prepare your Weverse reservation confirmation page in advance for smooth verification. (▶ Go to My Reservations) 3) You can begin check-in and wait in advance, starting 10 minutes before the scheduled start time. ※ All other programs at Outernet will operate via on-site queues on a first-come, first-served basis, with no prior reservations required on Weverse Queues. As they will be operated separately from the T-shirt customizing program, which requires a reservation for entry, please follow staff announcements and maintain an orderly queue at all times for on-site safety. ■ Notes on Admission - If you arrive more than 1 hour early, reservation verification and entering the waiting area may be restricted. - Third-party reservations and transfers are not allowed. - Admission may be denied if 30 minutes have passed since the start of your reserved session due to personal circumstances, miscalculated timing, parking issues, or traffic. - As this event operates on a timed-session basis, please make sure to arrive early for your reserved slot. - Admission outside of your scheduled time may not be allowed, and there is a strict no re-entry policy. - Please present the reservation page on the app or website, logged in with your account, to the staff at the venue. Screenshots or photos will not be accepted. - Depending on operational status and safety guidelines, limited walk-in admissions may be allowed only when extra capacity becomes available due to no-shows or similar circumstances. Walk-in admission cannot be guaranteed, and on-site waitlist registration may be unavailable or close early depending on the circumstances. - To keep everyone safe, we may limit access to gates if the venue gets too crowded. Please follow the directions of our safety staff. - The Outernet is a space shared by many visitors, and security personnel may enforce control measures to maintain public order and ensure everyone's safety. - Please be advised that companion animals may not be allowed in specific event program areas. (With the exception of service animals/medical assistants) [Event Guidelines] 📍 MUST READ ■ Participation Details - Please be advised that parking is not provided and spaces are restricted. We strongly recommend utilizing public transportation. - To maintain a clean and professional environment, please observe public order by using designated restrooms and disposing of trash responsibly. - The entire facility, including the event venue, is a strictly non-smoking area; please be advised that no designated smoking zones are available. - As we do not provide wheelchair rentals, we request that any visitors requiring one please bring their own for the event. - We do not have a separate storage area for lost items. Please be careful to look after your own belongings. - No storage or locker facilities will be provided at the venue. - Please note that event photography and filming will take place, and your image or likeness may be captured and utilized. (Participation in the event constitutes your consent to the use of your portrait rights.) - Please be advised that companion animals may not be allowed in specific event program areas. (With the exception of service animals/medical assistants) ■ Program Details - All programs are subject to participation limits or early closure depending on on-site conditions. - Availability of certain programs is subject to material supply and may end early. - To ensure smooth operation and the safety of all attendees, entry to certain areas may be restricted or subject to a waiting queue. ■ Prohibited Items ※ For the safety and smooth operation of the event, the following items are prohibited on-site. - Weapons and any other dangerous items that may pose a threat to others. - Belts or bracelets equipped with spikes or items that could cause physical injury. - Fireworks, explosives, and any pyrotechnic-related items that pose a risk of fire or safety accidents. - Unmanned Aircraft Systems (UAS), drones, and all related equipment. - All wheeled items and personal mobility devices (bicycles, kickboards, skateboards, and other electric transport devices), with the exception of wheelchairs. - Banners and any other prints containing political, offensive, or derogatory symbols. - Photography equipment that may interfere with moving and the event program (e.g., large professional cameras, selfie sticks, tripods, etc.). - All items for promotion or marketing purposes distributed without prior approval. - Items that pose a fire hazard (flammable substances such as cigarettes, lighters, gas canisters, etc.). - Items that may damage the facilities. ※ The entire event venue and Outernet premises are smoke-free zones; smoking and utilizing lighters are not permitted. ※ Restricted items are subject to change based on on-site conditions. We kindly ask you to stay alert for notices and follow the directions of our staff. Weverse Queues Guidelines 1. We recommend that you access Weverse Queues on the Weverse app. Please update your Weverse app to the latest version for smooth service use. 2. You must log in to the Weverse app to use Weverse Queues. 3. Once your application is complete, the details will be sent to you via email. Please double-check that your email address is correct before submitting your application to join the queue. 4. Your application details screen will be verified before you are admitted. For security purposes, screenshots of application details will not be accepted. 5. You can only apply for a queue once per day. 6. Please be cautious when canceling, as queue applications cannot be recovered. If canceled, you must start the application process over from the beginning. 7. Please read the notices thoroughly and follow the guidelines to avoid any disadvantages, such as denied admission, that may disrupt your participation. 8. Please note that all queue applications are valid only for the day of registration and will expire once operating hours are over. We appreciate your love and support for ‘BTS THE CITY ARIRANG LONDON.’ Thank you.
