[NOTICE] BTS POP-UP : ARIRANG IN MANCHESTER Terms & Conditions

Hello. Here is the guide on how to use the BTS POP-UP : ARIRANG IN MANCHESTER and important notes for purchasing merchandise. [Operation Information] * Dates: August 14, 2026 (Fri) – August 23, 2026 (Sun) * Operating Hours: Mon-Sun 10:00 – 18:00 (BST) * Location: People’s History Museum, Leftbank, Manchester M3 3ER [Online Reservation Method] Online Reservation Opening Time : 2026.08.07 10:00 (BST) * Please access the reservation page using Google Chrome or Safari browsers. * Reservations cannot be made if membership registration and identity verification are not completed. Please complete your registration and identity verification in advance before the booking opens. Step1 : Sign up or log in to the reservation site: https://bts-popup-booking.venue.zone/en/10/manchester-2026 Step2 : Select your desired date and time on the reservation page, check the 'Agree' items at the bottom, and proceed with submission. Step3 : After completing the reservation, click the 'Check Reservation Details' button to verify your reservation information. Step4 : You can check detailed reservation information and your entry QR code in 'My Page'. Step5 : Entry will proceed sequentially after checking the entry QR code on-site. Please wait according to the instructions and cooperate with the on-site staff. * Entry QR codes can be issued starting 30 minutes before entry time. * Captured (screenshot) QR codes cannot be used, so please keep this in mind. [Online Entry Guidelines] * Entry is permitted only for customers holding pre-booked tickets, and you can only enter on the reserved date and time. * Same-day entry may be possible by booking a slot if there is remaining availability for a time slot due to reservation cancellations or additional ticket openings. * Please wait in the external waiting area set up next to the store according to staff instructions starting 15 minutes before your reserved time. To prevent on-site congestion, please refrain from queuing earlier than your scheduled time. * Failure to arrive within the given reservation time may restrict your entry. In addition, the pop-up store cannot be used after the reservation time has ended, so please be sure to visit and use it within your reserved time. * Entry will proceed sequentially after checking the entry QR code at the entrance. Please have your QR code ready in advance for smooth entry. * Entry QR codes are issued starting 30 minutes before entry time. ※ Screenshot images of the QR code are not accepted. * If on-site staff informs you of a time limit, please be sure to comply with it. Delays in leaving may affect the entry of the next time slot. * Entry may be delayed depending on on-site conditions. For smooth operation, please follow the instructions and guidelines of the on-site staff. * Re-entry is not permitted after leaving (unless booking a new slot). * A separate reservation is not required if you are visiting for product exchange/refund. Please inform the on-site staff of your purpose of visit, and they will guide you. * If you require accessibility support, please check the instructions within the reservation site and submit a request. Staff will provide support to the extent possible, but some requests may be difficult to fulfill due to venue policies or other operational limitations. [STORE OPERATION POLICIES] Visitors entering the pop-up store are deemed to have agreed to the following store operation policies: * CCTV is operating inside the store for safety. * Pets, excluding service animals such as guide dogs, are not allowed inside the pop-up. * Overnight queuing outdoors is not permitted. We cannot take responsibility for nighttime safety, and the queue may be disbanded. * Bringing food and beverages into the store is not permitted. * We are not responsible for theft, loss, or damage occurring inside the store. * Video and photography may take place inside the pop-up, and the resulting footage may be used for promotional purposes on official SNS and media outlets. * Commercial photography is not permitted without prior approval, and if permission from relevant organizations or local authorities is required, such approval must also be completed in advance. * The operation team reserves the right to request departure if anyone fails to comply with the pop-up operation policies or poses a danger to other visitors. [PURCHASE POLICY] * Product payments can only be made via card and contactless payment. (Use of certain cards may be restricted depending on card company policies.) * Purchase quantities per person are limited depending on the product, and purchases exceeding the purchase limit may result in payment rejection or cancellation. * All products may sell out early. * The purchase limit per product can be checked at the pop-up store, and it is subject to change depending on stock conditions. * For more details on purchasing products, please ask the staff inside the POP-UP. * Please check if there are any defects in the product after payment but before leaving the store. * Exchanges and refunds due to a change of mind are not available. Exchanges and refunds are only possible within the period specified by the relevant laws and regulations of the purchasing country in cases where the product is defective or differs from the product description. * This policy does not limit or exclude legal rights guaranteed under relevant consumer protection laws. * Refunds are only available in cases where the item is faulty or an exchange is impossible due to a lack of stock for the same item. * Refunds will be processed through the same payment method, and any free gifts received at the time of purchase must be returned at the same time. * Refunds and exchanges can only be processed with a valid receipt. * Exchanges and refunds are not available in the following cases: - If free gifts provided at the time of purchase are not returned or are damaged. - If product labels or tags are damaged; tags, packaging materials, or components are cut, lost, or damaged; or if the product is lost, damaged, or its value is impaired due to the customer's responsibility. - If signs of use such as contamination, odour, wear marks, perfume residue, washing marks, or opened/damaged packaging are identified. - If the value of the product is significantly reduced due to damaged packaging, making it impossible to resell. Must be in ‘as new’ condition. * The final decision-making authority regarding exchanges and refunds rests with the pop-up operation team. * Customer Support: popupstore@kpopmerch.co.kr Thank you.