[NOTICE] BTS POP-UP : ARIRANG IN SHANGHAI Terms & Conditions

Hello. We are excited to announce the opening of the BTS POP-UP : ARIRANG IN SHANGHAI, and would like to provide guidelines on store use and merchandise purchases. [Operation Information] * Dates: August 21 (Fri) – September 21 (Mon), 2026 * Operating Hours: Daily 10:00 – 21:30 (CST) * Location: S319, South Mall, BFC, Bund Financial Center, Huangpu District, Shanghai [Online Reservation Method] *Online Reservation Opening Time: August 16, 2026 (Sun) 15:00 (CST) * Advance reservations are required only from August 21 (Fri) to August 23 (Sun), 2026. * Starting August 24, on-site queue entry will be available. Visitors may join the queue upon arrival and enter in order. Step 1: Search for “LinkStar快闪” on WeChat Step 2: Sign up or log in, then access the reservation page. Step 3: Select the event “BTS POP-UP: ARIRANG.” Step 4: Choose your preferred time slot and enter the reservation information to complete your booking. Step 5: Once your reservation is complete, an entry QR code will be issued. Step 6: Present your entry QR code at the venue for verification. Admission will proceed in order. Please wait as instructed and follow the guidance of the on-site staff. [Online Entry Guidelines] * Each account may make only one reservation per day. * Entry is available only to visitors with an advance reservation ticket and is limited to the reserved date and time. * Please wait in the outdoor waiting area next to the store no earlier than 15 minutes before your reservation time, following the instructions of the on-site staff. To prevent congestion, please refrain from arriving earlier than your designated reservation time. * Entry will not be permitted if you fail to arrive within your reserved time slot. Please also note that access to the pop-up store will not be available after your reserved session has ended. We kindly ask that you visit and use the store within your reserved time. * Admission will proceed sequentially after verification of the entry QR code at the entrance. To ensure smooth entry, please have your QR code ready in advance. * Screenshots of QR codes will not be accepted. * Shopping time on-site may be limited. If instructed by the on-site staff, please make sure to follow the designated time limit, as delays in exiting may affect admission for the following session. Please refer to the on-site announcements for further details. * Entry may be delayed depending on on-site circumstances. For smooth operations, please follow all instructions and guidelines provided by the on-site staff. * Re-entry is not allowed once you exit the store. * A separate reservation is not required if you are visiting only for product exchanges or refunds. Please inform the on-site staff of the purpose of your visit for assistance. * For accessibility requests, please check the ticket booking website for information on how to request accommodations. The staff will do their best to provide assistance whenever possible; however, some requests may not be accommodated due to venue policies or other operational restrictions. [STORE POLICY] Visitors entering the pop-up store are deemed to have agreed to the following: * CCTV is in operation for store safety. * Pet animals are not allowed inside the store except service animals. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. * Food and beverages are not allowed inside the store. * This pop-up store is not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. * Commercial filming without prior consent is not allowed, including any required approval from relevant authorities / municipality. * The management team reserves the right to ask visitors to leave if they fail to comply with pop-up policies or pose a risk to other visitors. [PURCHASE POLICY] * Various payment methods are accepted, including credit cards, Alipay, WeChat Pay, and cash. * Purchase quantities may be limited per person depending on the product. Transactions exceeding the purchase limit may be denied or cancelled. * All products may sell out early. * Purchase limits for each product can be checked at the pop-up store and may change depending on stock availability. * For further details regarding merchandise purchases, please inquire with the staff at the POP-UP store. * Please check the product carefully before payment. * Refunds or exchanges due to change of mind are not accepted. Refunds or exchanges are available only if the product is defective or does not match the product description, and only within the period prescribed by the applicable laws of the country where the purchase was made. * Nothing in this policy limits or excludes any statutory rights available under applicable consumer protection laws. * Refunds are only available if the same product is out of stock for exchange. * Refunds will be processed only through the original payment method used at the time of purchase, and all giveaway items received with the purchase must be returned. * Exchanges and refunds will not be available in the following cases: - Failure to return giveaway items provided at the time of purchase, or if the giveaway items are damaged - Damage to product labels/tags, or if tags, packaging, or related materials have been cut, lost, or damaged, or if the product has been lost, damaged, or impaired due to customer responsibility - Signs of contamination, odour, wear, perfume, washing, opened/damaged packaging, or any evidence of use - If the product value has significantly decreased to the extent that resale is not possible, including due to package damage * The store management team reserves the right to make the final decision on all exchanges and refunds. * Customer Support: popupstore@kpopmerch.co.kr Thank you.