[NOTICE] BTS POP-UP : ARIRANG IN LIMA Terms & Conditions

Hello. We are excited to announce the opening of the “BTS POP-UP : ARIRANG IN LIMA”. [Operation Information] * Dates: 25 September 2026 (Fri) – 25 October 2026 (Sun) * Operating Hours: (Mon-Sun) 10:00 - 20:00 (GMT-5) * Location: Casa Prado, Av. 28 de Julio 878, Miraflores 15074, Lima, Peru [Online Reservation Method] * Online Reservation Opening Time : 24 September 2026 (Thu) 20:00 (GMT-5) * Reservations cannot be made unless both account registration and identity verification have been completed. Please complete the registration and identity verification process in advance before the reservation opening time. Step 1: Sign up or log in to the reservation website: www.btspopuplatam.com Step 2: Select your desired date and time on the reservation page, check the “Confirm". Step 3: After completing the reservation, click the "Done" button to confirm your reservation details. Step 4: You can check your detailed reservation information and entry QR code in "My Account". Step 5: Entry will proceed sequentially after verifying the entry QR code on-site. Please wait in line and cooperate with the on-site staff's instructions. [Online Entry Guidelines] * Entry is available only to those with advance reservations and is limited to the reserved date and time. Walk-in waiting entry may be available only if there are remaining slots in the reservation session. * Please wait in the outdoor waiting area next to the store from 20 minutes before your reservation time, following the instructions of the on-site staff. To prevent congestion, please refrain from waiting earlier than your designated reservation time. * Entry may be restricted if you fail to arrive within your reserved time slot. Please also note that access to the pop-up store will not be available after the reserved session time has ended, so we kindly ask that you visit and use the store within your reserved time. * Entry will proceed sequentially after verification of the entry QR code at the entrance. To ensure smooth entry, please prepare your QR code in advance. * You may stay for up to 1 hour from the time of entry. Please make sure to follow the time limit, as delays in exiting may affect the entry of the following session. * Entry may be delayed depending on on-site circumstances. For smooth operations, please follow all instructions and guidelines provided by the on-site staff. * Re-entry is not allowed once you exit the store. * A separate reservation is not required if you are visiting only for product exchanges or refunds. Please inform the on-site staff of the purpose of your visit for assistance. [STORE POLICY] Visitors entering the pop-up store are considered to agree to the following: * CCTV is in operation for store safety. * Pet animals are not allowed inside the store except service animals. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. * Food and beverages are not allowed inside the store. * This pop-up store is not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. * Commercial filming without prior consent is not allowed. * The management team reserves the right to ask visitors to leave if they fail to comply with pop-up policies or pose a risk to other visitors. [PURCHASE POLICY] * Credit card, debit card and cash payments are allowed. (Some cards may not be accepted depending on issuer policies.) * Purchase quantities may be limited per person depending on the product. Transactions exceeding the purchase limit may be denied or cancelled. * All products may sell out early. * Purchase limits for each product can be checked at the pop-up store and may change depending on stock availability. * For further details regarding merchandise purchases, please inquire with the staff at the POP-UP store. * Please check the product carefully before payment. * Exchanges and refunds due to change of mind are not allowed after payment. * If the purchased product is defective, exchanges or refunds are available only on the date of purchase with a valid receipt. Refunds are only available if the same product is out of stock for exchange. * Refunds will be processed only through the original payment method used at the time of purchase, and all giveaway items received with the purchase must be returned. * Exchanges and refunds will not be available in the following cases: - Failure to return giveaway items provided at the time of purchase, or if the giveaway items are damaged. - Damage to product labels/tags, or if tags, packaging, or related materials have been cut, lost, or damaged, or if the product has been lost, damaged, or impaired due to customer responsibility - Signs of contamination, odor, wear, perfume, washing, opened/damaged packaging, or any evidence of use - If the product value has significantly decreased to the extent that resale is not possible, including due to package damage * The store management team reserves the right to make the final decision on all exchanges and refunds. * CS Inquiry: kontiglobal.latam@kontactus.com.mx Thank you.