[NOTICE] BTS POP-UP: ARIRANG IN GUANGZHOU Terms & Conditions

Hello. Here are the guidelines and purchase instructions for the BTS POP-UP: ARIRANG IN GUANGZHOU. [Operation Information] * Dates: September 27 (Sun) – October 18 (Sun), 2026 * Operating Hours: Daily 10:00–22:00 (CST) * Location: XTH L103, Room 101, Building 1, Phase I, Taikoo Li Julong Wan, Guangzhou [Queue & Admission] * Entry to the store is available through on-site visits. Please follow the on-site instructions carefully. * Chairs and tents are not allowed while waiting. * Entry will proceed in order after the opening. * Waiting times may vary depending on the situation. * Queue numbers may be distributed for customer convenience if necessary. [STORE POLICY] Visitors entering the pop-up store are deemed to have agreed to the following: * CCTV is in operation for store safety. * Pet animals are not allowed inside the store except service animals. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. * Food and beverages are not allowed inside the store. * This pop-up store is not responsible for theft, loss, or damage occurring within the store. * Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. * Commercial filming without prior consent is not allowed, including any required approval from relevant authorities / municipality. * The management team reserves the right to ask visitors to leave if they fail to comply with pop-up policies or pose a risk to other visitors. [PURCHASE POLICY] * Various payment methods are accepted, including credit cards, Alipay, WeChat Pay, and cash. * Purchase quantities may be limited per person depending on the product. Transactions exceeding the purchase limit may be denied or cancelled. * All products may sell out early. * Purchase limits for each product can be checked at the pop-up store and may change depending on stock availability. * For further details regarding merchandise purchases, please inquire with the staff at the POP-UP store. * Please check the product carefully before payment. * Refunds or exchanges due to change of mind are not accepted. Refunds or exchanges are available only if the product is defective or does not match the product description, and only within the period prescribed by the applicable laws of the country where the purchase was made. * Nothing in this policy limits or excludes any statutory rights available under applicable consumer protection laws. * Refunds are only available if the same product is out of stock for exchange. * Refunds will be processed only through the original payment method used at the time of purchase, and all giveaway items received with the purchase must be returned. * Exchanges and refunds will not be available in the following cases: - Failure to return giveaway items provided at the time of purchase, or if the giveaway items are damaged - Damage to product labels/tags, or if tags, packaging, or related materials have been cut, lost, or damaged, or if the product has been lost, damaged, or impaired due to customer responsibility - Signs of contamination, odour, wear, perfume, washing, opened/damaged packaging, or any evidence of use - If the product value has significantly decreased to the extent that resale is not possible, including due to package damage * The store management team reserves the right to make the final decision on all exchanges and refunds. * Customer Support: popupstore@kpopmerch.co.kr Thank you.