We would like to provide some information on how to use the BTS <Yet To Come> in BUSAN - BUSAN Official Merchandise Store and important information about purchasing the merchandise. [Opening Schedule] - Opening dates: From Friday, October 7 to Sunday, October 16, 2022; open every day - Store hours: 10:30 AM to 8:00 PM (Friday, Saturday, Sunday: 10:30 AM to 8:30 PM) KST - Location: Lotte Department Store Busan B1F Event Hall (772, Gaya-daero, Busanjin-gu, Busan) [Entering the Store] - Visitors will not make reservations but will register on the online queuing system on site and enter the BUSAN Official Merchandise Store in order of registration. ▷Before opening : Lotte Department Store Busan Entrance (09:00 ~ 10:30 (KST) ▷After opening : Lotte Department Store Busan B1F, Store entrance - Entry registration may close early depending on the circumstance. Those who have already registered for entry may not be able to enter depending on the number of guests already inside the store. - The number of guests inside the store will be limited for an optimal visiting experience and to prevent the spread of COVID-19; please note that there may be a slight delay in entering the store as a result. - Guests must wear masks at all times and comply with staff instructions in the store to prevent the spread of COVID-19. [Making Your Purchase and Precautions] - The limit to the number of items one guest can purchase may be different for each product, and the payment may be canceled if the number exceeds the limit. - The products may be out of stock before your visit. - Payment can be made by cash, credit card or L PAY app, Samsung PAY, Kakao PAY. - We will be unable to grant a refund or exchange should you change your mind about a product. - Exchanges and refunds are only available on the day of purchase at the store. Please check your product as soon as you pick it up. [Exchange and Refund Policy] - Exchanges and refunds are only available on the day of purchase at the store. - Bring your card or e-pay app you used to make your purchase and receipt, and you will be offered an exchange to the same product or a refund after confirming that no damage is incurred on the purchased product. - You will receive a refund if the product you would like to exchange for is out of stock. - Refund or exchange will be denied in the following cases: ①Simple change of mind ②Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by customers ③Products with signs of being used, worn or washed ④Items with defects caused by customer’s mishandling - Refunds or exchanges will not be available for items purchased online. Should you have any inquiries regarding our exchange and refund policy, please ask the staff before you enter the store. [Important Information] - Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance will be restricted. (Bloggers, influencers, personal broadcasting etc.) - CCTV cameras are in operation for the safety of our customers and staff. - We may take photos or videos inside and around the store in which the customers may be included, and the results may be uploaded on HYBE’s social media channels, platforms, etc. Thank you very much for your kind understanding. - Please do not line up overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. - Do not purchase illegal products. Official BTS <Yet To Come> in BUSAN merchandise will only be sold through the official merchandise booth, the official merchandise store(SEOUL & BUSAN), Weverse Shop and BTS JAPAN OFFICIAL SHOP. - Please ensure that you are not adversely affected by purchasing illegal goods. - For more information on parking or other facilities, please refer to the Lotte Department Store Busan website.
