The BTS PERMISSION TO DANCE ON STAGE - SEOUL Merchandise Store will open on March 5, 2022, and we would like to provide you with some information regarding your visit and how to make your purchase. Official BTS PERMISSION TO DANCE ON STAGE - SEOUL merchandise will be sold in Jamsil Lotte World mall not Jamsil Main Stadium for an optimal visiting experience and to comply with COVID-19 guidelines. We will strictly comply with COVID-19 guidelines to prevent the spread of COVID-19. [Opening Schedule] - Opening dates: From Saturday, March 5 to Friday, March 18, 2022; open daily - Store hours: 10:30 to 22:00 (KST) - Location: Jamsil Lotte World Mall 1F, Atrium(300, Olympic-ro, Songpa-gu, Seoul) [Entering the STORE] 1. You may be asked to register on the on-site queuing system and wait your turn should the number of guests exceed the limit for an optimal visiting experience and to prevent the spread of COVID-19. Before opening : Lotte World Mall 1F, Gate 12 (09:00 ~ 10:30) After opening : Lotte World Mall 1F, Store entrance 2. Entry registration may close early depending on the circumstance. Those who have already registered for entry may not be able to enter depending on the number of guests already inside the store. 3. The number of guests inside the store will be limited to ensure a safe distance between the visitors in accordance with government COVID-19 preventive measures; please note that there may be a slight delay in entering the store as a result. 4. Guests must wear masks at all times and comply with staff instructions in the store to prevent the spread of COVID-19. [Making Your Purchase and Precautions] 1. The limit to the number of items one guest can purchase may be different for each product, and the payment may be canceled if the number exceeds the limit. 2. There are a limited number of items available for purchase per day. Products may be sold out early. 3. Payment can be made by cash and credit card ( L PAY app and Lotte Department store gift card available) 4. We will be unable to grant a refund or exchange should you change your mind about a product. 5. Exchanges and refunds are only available on the day of purchase at the store. Please check your product as soon as you pick it up. 6. The “Express Merchandise booth” will be operated separately in the event hall to the right on the B1F entrance of Jamsil Lotte Department Store in time for the concert period. The OFFICIAL LIGHT STICK SPECIAL EDITION and other official merchandise will be sold in the booth. [Exchange and Refund Policy] 1. Exchanges and refunds are only available on the day of purchase at the store. Bring your card or e-pay app you used to make your purchase and receipt, and you will be offered an exchange to the same product or a refund after confirming that no damage is incurred on the purchased product. 2. You will receive a refund if the product you would like to exchange for is out of stock. 3. Refund or exchange will be denied in the following cases: Simple change of mind Destroyed or damaged product such as damaged or missing product tag, label, packaging etc. by fault of the customer Products showing signs of use such as contamination, body or perfume odor, and signs of being washed Products with value lost due to the passage of time 4. Should you have any inquiries regarding our exchange and refund policy, please ask the staff before you enter the store. [Important Information] 1. Please wear your mask at all times inside the store to prevent the spread of COVID-19. 2. You may be asked to leave the premises if you do not properly wear your mask or do not comply with staff guidance for COVID-19 prevention. 3. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance will be restricted. (Bloggers, influencers, personal broadcasting etc.) 4. CCTV cameras are in operation for the safety of our customers and staff. 5. We may take photos or videos inside and around the store in which the customers may be included, and the results may be uploaded on HYBE’s social media channels, platforms, etc. Thank you very much for your kind understanding. 6. Please do not line up overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. 7. Do not purchase illegal products. Official BTS PERMISSION TO DANCE ON STAGE - SEOUL merchandise will only be sold through the official merchandise store at Lotte world mall and Weverse Shop. Please ensure that you are not adversely affected by purchasing illegal goods.
