We are pleased to announce our guest information & purchasing guide for [BTS POP-UP: MAP OF THE SOUL Showcase in SINGAPORE] planned for opening on November 14 2020. Operation Schedule Dates : November 14, 2020 to February 14, 2021 Operating hours : 10 AM to 10 PM (SST) Location : Plaza Singapura, #01-08/09 Online Pre-reservation 1. To ensure a pleasant and safe experience for all our guests, entrance admission will only be available via online pre-reservation. 2. Online pre-reservation schedule will open every Friday for each weekly session. *Schedule for each session 3. The website for pre-reservation will open on 6 November, 2020. More details will be shared through additional notices via Twitter, Facebook and Instagram. Admission 1. Ticket holders are advised to arrive 10-15 minutes before the selected time slot and join the entry queue – verification via registered mobile number OTP . 2. Upon verification, ticket holders will be issued a wristband and be directed to the respective queue lanes for safe entry check-in and temperature taking. 3. No food and drinks are allowed in BTS POP-UP Showcase. 4. No re-entry is allowed. COVID-19 Preventive Guidelines In consideration of the current COVID-19 situation, we will be taking the following measures; *Limiting the number of guests in the BTS POP-UP Showcase to ensure safe distancing between patrons and staffs; *Masks must be worn at all times; *Hand sanitizers will be available at the entrance, exit and all zones; *One meter safe distancing in the entry queue at all times; *One meter safe distancing in the cashier queue at all times. PURCHASE NOTICE 1. All items can be purchased on “BTS POP-UP Online Store (morningKall)” except products that are exclusive to BTS POP-UP Showcase. 2. Purchases are limited to three (3) of the same item per person; purchase limitations may vary by Item. (For products with different sizes, up to three (3) of each sizes can be purchased) 3. Your order may be cancelled if you purchase more than the limit. 4. Each session may carry different products and may sell out early due to limited quantity. 5. BTS POP-UP Showcase items can only be purchased once after entrance. 6. Payment can be made via cash, credit card and NETS. 7. Please note that exchange or refund will not be provided for change of mind, designs or sizes of products. 8. In the case of any defective items, exchange or refund will only be provided on the same day of purchase. Exchange / Refund Policy 1. Exchange or refund can only be made on the day of purchase at the BTS POP-UP Showcase. Please bring along the receipt and credit card used for payment. 2. If the products you wish to exchange are out of stock, a refund will be issued to you instead. 3. Products for exchange must be in its original packaging with the label tag on. 4. Exchange and refund may be rejected for the following cases: * Change of mind * Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by the customer * Products that have an odor, perfume residue or signs of being used, worn or washed 5. For more information on exchanges and refunds, please talk to a staff member before entering the store. Notice for Guests 1. Only guests who have made an online pre-reservation will be able to enter BTS POP-UP Showcase, for a maximum stay of one (1) hour. 2. Please wear a mask at all times and maintain safe distancing of one meter in BTS POP-UP Showcase to prevent the spread of COVID-19. 3. Anyone who does not wear a mask and does not comply with the preventive guidelines at the point of entry and inside BTS POP-UP Showcase may be asked to leave. 4. Please be responsible for your own personal belongings. BTS POP-UP Showcase Management will not be responsible for any loss, damages or theft. 5. No food and drinks or pets are allowed in BTS POP-UP Showcase. 6. For the safety of our guests and staff, CCTVs are in operation. 7. Photography or videography for commercial or promotional purposes without prior agreement may be restricted. 8. BTS POP-UP Showcase management reserves the right to refuse admission and/or ask any guest to leave the premises for conduct deemed disorderly or inappropriate. 9. We may take pictures & videos inside BTS POP-UP Showcase, and these images or videos may be uploaded through Big Hit Entertainment’s social channels, social media platforms, etc. We ask for your kind understanding.
