Hello. This is UNCORE Entertainment. First and foremost, we would like to express our sincere gratitude for the love and support you continuously show for CLOSE YOUR EYES. We would like to provide you with important guidelines regarding fan letters and fan support. ▶ About Fan Letters - Fan letters can be sent to the address below without prior application or handed directly to the fan marketing staff at public broadcasts or in-person fan events. They will be delivered to the artist accordingly. - Fan letters must be sent via mail or parcel delivery; same-day courier (quick service) deliveries will not be accepted. - Direct delivery to the artist is not permitted. However, fan letters may be handed over in person during fan signing events. - We do not provide confirmation of receipt or delivery of fan letters. - If the recipient member’s name is not clearly stated, the letter may not be delivered. - Letters containing gift certificates, cash, or any other monetary gifts will be immediately disposed of. - We do not accept EMS packages that require payment upon delivery or incur customs fees. - Mail and parcels cannot be received on weekends or public holidays. - Any letters delivered through unofficial channels will not reach the members and will be discarded. - We are not responsible for any disadvantages resulting from failure to follow the guidelines. (06127) 77, Teheran-ro 19-gil, Gangnam-gu, Seoul, Republic of Korea + CLOSE YOUR EYES (Member's name) ▶ About Fan Support - Fan support can only proceed after prior email application using the designated format and consultation with the responsible staff. - Due to concerns over food spoilage, meal support for broadcast schedules, including music shows, is not accepted. - All fan support must be arranged via email. Support requests made through any other channels will not be accepted, and the company is not responsible for any issues arising from this. - Any support items sent without prior consultation will be returned or discarded without notice. - All approved support items will be delivered to the artist. However, we do not provide confirmation of receipt or proof of delivery. - For on-site support at public schedules such as concerts or fan meetings (e.g., wreaths or donation certificates), please contact us via the official email. [E-mail address] uncore@sll.co.kr [E-mail Subject] [CLOSE YOUR EYES] Support schedule (YYMMDD) / Name of schedule / Support Category / Group name [E-mail Content] - Group name - Representative person’s name / Phone number - Desired date/time for support (1st, 2nd priority) - Support items and quantity (*specifically) We deeply appreciate the love and support you continuously show for CLOSE YOUR EYES and kindly ask for your continued encouragement in the future. Thank you.
