Hello, this is HYBE. We would like to inform you on how to purchase the official merchandise of the CORTIS The 2nd EP [GREENGREEN] Release Party at SFACTORY D on Monday, May 4, 2026. 1. How to Purchase On-Site The CORTIS The 2nd EP [GREENGREEN] Release Party official merchandise can be purchased on-site. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 2 pm to 6 pm, Monday, May 4, 2026 * Sales Location - 3F, SFACTORY D [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the event. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * Operating hours may change, depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The CORTIS The 2nd EP [GREENGREEN] Release Party official merchandise will only be sold at the official merchandise sales booth at the venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operating period. Thank you.
