[NOTICE] 2026 CORTIS TOUR <PUT YOUR PHONE DOWN> BIRTHDAY PARTY POP-UP Visit Guide

We are pleased to inform you on how to best enjoy your visit to the 2026 CORTIS TOUR <PUT YOUR PHONE DOWN> BIRTHDAY PARTY POP-UP and purchase our merchandise. [Operating Schedule] * Operating Period: From Friday, August 14 to Thursday, August 20, 2026 * Operating Hours: Sun-Thu 11 am - 8 pm / Fri-Sat 11 am - 9 pm (KST) * Location: 41 Seongsu-iro 7-gil, Seongdong-gu, Seoul (Kasina Seongsu) The POP-UP is divided into the MERCH SHOP and the DISPLAY ZONE. Entry to the MERCH SHOP is limited to those with reservations. [MERCH SHOP Online Reservation] 1. For the MERCH SHOP only, the 2026 CORTIS TOUR <PUT YOUR PHONE DOWN> BIRTHDAY PARTY POP-UP operates on an online reservation system. There will be one round of reservations. Each account may reserve one time slot through the dedicated link. 2. Reservation Opening Date (▶ Link) 2 pm, Monday, August 10, 2026 (KST) └ Usage Period: From Friday, August 14 to Thursday, August 20 3. Reservations are made through a separate Weverse page. You must log in to your Weverse account to make a reservation. 4. Only accounts that have completed registration on Weverse can make a reservation. Each reservation allows admission for one person only. ※ Weverse services are available only to users who meet the minimum age requirement according to the Weverse Company Privacy Policy and the personal data protection laws of the country or region of access (14 years old in Korea, 13 years old in the United States, and 16 years old in other regions). 5. Your entry QR code will be checked upon entry to the MERCH SHOP. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. - How to Check Your Entry QR Code [Weverse > More > “Weverse Spot” > “HYBE MUSIC GROUP POP-UP” > 2026 CORTIS TOUR <PUT YOUR PHONE DOWN> BIRTHDAY PARTY POP-UP > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] 6. Once you complete your advance reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please check the email address you entered and your spam folder. 7. To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. 8. Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. 9. If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. 10. Reservations cannot be transferred or sold to others. 11. The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. 12. For inquiries regarding your Weverse account or the system, please contact Weverse Help. 13.To ensure a fair and smooth experience for multiple users, reservations and use are allowed only once per person per week. Failure to comply may result in the cancellation of your reservation without prior notice and measures such as restrictions on use by on-site staff. [Entry Information for Each Zone] 1. Entry to the MERCH SHOP *Entry is only accessible to those with advance reservations, and is only available on the reserved date and time. *Please wait in the waiting area outside POP-UP 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. *If you arrive more than 20 minutes late for your reserved time, your reservation will be marked as a no-show and entry will be denied. Please make sure to arrive on time. *After entry QR code verification, entry will proceed sequentially. To ensure smooth entry, please have your QR code ready in advance. *You can stay for up to 30 minutes after entry. Please make sure to keep the time limit, as the following session may be delayed if you leave late. *Entry may be delayed depending on on-site circumstances. To ensure smooth operation, please comply with the guidance of the on-site staff. *Re-entry is not allowed once you exit. *A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. *Depending on on-site conditions, walk-in entry may also be available for those without a reservation, as directed by staff. However, walk-in entry is only for POP-UP viewing and experiences. Product purchases are not permitted. (A reservation QR code is required to purchase products.) 2. Entry to the DISPLAY ZONE *You can visit the DISPLAY ZONE without a reservation. However, there may be a wait for entry depending on on-site circumstances. *You can stay for up to 30 minutes after entering the DISPLAY ZONE. Please make sure to keep the time limit, out of consideration for other visitors. [Making Your Merchandise Purchase and Precautions] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. Products may sell out early. 3. Your entry QR code must also be checked when making a purchase. For smooth payment, please have your QR code ready in advance. 4. The purchase limit for each product can be checked on-site at the POP-UP and is subject to change depending on availability. 5. Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased separately or provided as an add-on. 6. Payment for merchandise can only be made via credit card, Samsung Pay, Apple Pay, Alipay, WeChat Pay, or UnionPay. 7. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 8. Please consult the staff at the POP-UP should you need additional information regarding other products and purchases. [Merchandise Exchanges and Refunds] 1. Exchanges/refunds are only possible within 7 days of purchase. 2. During the POP-UP operating period, exchanges/refunds are only available at the POP-UP where the purchase was made. Please make sure to bring your product, receipt, and payment method when visiting. 3. For related inquiries after the operating period, please contact us by email (popup@hybecorp.com). 4. “Random” products can only be exchanged if they are defective. 5. If you wish to exchange an item due to a defect but the item is sold out, it cannot be exchanged for the same item, and a refund will be issued. 6. A refund will be made to your original payment method, and the gifts you received along with your purchase must also be returned. 7. Refunds or exchanges will be denied in the following cases: *The gifts provided upon purchase are not returned or are damaged *The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer *The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging *The product has had its value damaged to an extent that it cannot be resold, including damage to the packaging [Other Usage Guidelines and Precautions] 1. No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering (except for registered service dogs). 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (Bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in place to ensure the safety of our customers. 4. We may take photos or videos inside and around the POP-UP. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. We ask for your understanding. 5. Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. 6. Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. 7. For inquiries related to the POP-UP (excluding Weverse account and system-related matters), please contact us via email (popup@hybecorp.com).