[NOTICE] CORTIS POP-UP in SINGAPORE T&C (ENG)

Hello, This is CORTIS Weverse. We would like to provide information on how to visit CORTIS POP-UP IN SINGAPORE and important guidelines for purchasing merchandise. STORE INFO DATES: 2026. 10. 02 (FRI) - 2026. 10. 25 (SUN) OPENING HOURS: 10:00 – 22:00 (SGT) LOCATION: L1 Main Atrium, Plaza Singapura 68 Orchard Rd, Singapore ONLINE RESERVATION INFORMATION Online Reservation Opening Time: 2026.09.29 (TUE) 14:00 (SGT) ※ This reservation page is mobile-only. Please access it using the Google Chrome or Safari browser on your mobile device. ※ Please complete your account registration in advance before reservations open. Step1: Sign up or log in to the reservation site: https://vook.space/en/15/singapore-2026 Step2: Select your desired date and time on the reservation page, check the 'Agree' items at the bottom, and proceed with submission. Step3: After completing the reservation, click the 'Check Reservation Details' button to verify your reservation information. Step4: You can check detailed reservation information and your entry QR code in 'My Page'. Step5: Entry will proceed sequentially after checking the entry QR code on-site. Please wait according to the instructions and cooperate with the on-site staff. ※ Admission QR codes will be issued starting 30 minutes before the reserved admission time. ※ Screenshots of QR codes will not be accepted. ONLINE ADMISSION GUIDELINES - Admission is available only to visitors with a valid advance reservation ticket. Visitors may enter only on the reserved date and during the reserved time slot. - Same-day admission may be available only if spots become available for a session due to reservation cancellations or the release of additional tickets, and visitors successfully make a reservation for that session. - Please arrive 15 minutes before your reserved time and wait in the designated waiting area next to the store, following the instructions of the on-site staff. To avoid congestion, please refrain from arriving earlier than 15 minutes before your reserved time. - Admission may be restricted if you do not arrive within your reserved time slot. Please note that access to the pop-up store will not be permitted after your reserved session has ended, so please make sure to visit and use the store within your reserved time slot. - Visitors will be admitted in order after their admission QR code has been verified at the entrance. Please have your QR code ready in advance to ensure smooth entry. - If the on-site staff provides a time limit for your visit, please make sure to leave within the designated time. Delayed exits may affect admission for the following session. - Admission may be delayed depending on on-site conditions. Please follow all instructions and guidelines provided by the on-site staff to ensure smooth operation. - Re-entry is not permitted after exiting the store, except for visitors with a separate reservation for another session. STORE POLICY Visitors entering the pop-up store are considered to have agreed to the following terms and conditions: - Due to limited quantities, certain products and giveaways may sell out early. - CCTV is in operation inside the store for safety. - Only service animals are allowed inside the store. - We are not responsible for theft, loss, or damage occurring within the store. - Food and beverages are not allowed inside the store. - Photos and videos taken inside the pop-up store may be uploaded on official channels, SNS, and media. - Commercial filming without prior consent is not allowed. PURCHASE POLICY - Payments can be made by Paynow, Visa, Mastercard, Amex, Alipay, JCB, WeChat Pay and UnionPay. Cash payment is not accepted. - Purchase quantity may be limited per item for certain products. Please check in-store for details. - Product quality should be checked after payment is complete. Production traces, variation and inaccuracy would not be considered defects. - Exchanges and refunds due to change of mind are not allowed after payment. - If the purchased product is defective, it can be exchanged or refunded on the purchase date with the provision of receipt and before leaving the pop-up store. Refunds are only available if the same product is out of stock for exchange. - Exchanges will be processed after confirmation by the store manager and may not be possible in the following cases: - If the product has been carried away from pop-up store area - If any damage or usage trace on product including package is observed - If there are signs of use or wear - If there are minor dents, scratches, or press marks (5mm or less) on event giveaways or photocards * In case of any disputes, the store management team reserves the right for all final decisions. * Customer Support: popupstore@kpopmerch.co.kr Actions that violate the above policies and local laws, cause disruption, disrespect and discomfort to other visitors and staff, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.