We would like to inform you on the operation of official merchandise booths at ENHYPEN WORLD TOUR “FATE” IN U.S. held at the Prudential Center, Newark, NJ on October 18 - 19, 2023, and the United Center, Chicago, IL on October 22, 2023. Newark, NJ - Prudential Center(Concert Date - October 18 - 19, 2023) *based on Newark, NJ local time 1. Official Merchandise Sales Booth (On the Day of the Concert) 1) Official concert merchandise sales booth outside the venue - Wednesday, October 18, from 10:00 AM to 5:00 PM (While supplies last) - Thursday, October 19, from 10:00 AM to 5:00 PM (While supplies last) - Location: M&M's Tower Lobby *Merchandise sales booths will not be available during the concert. 2) Official merchandise sales booth inside the venue - Wednesday, October 18, from when the gate opens to one hour after the concert ends (While supplies last) - Thursday, October 19, from when the gate opens to one hour after the concert ends (While supplies last) - Location: Section 1-2, Section 7, Section 18, Section 19 *Merchandise sales booths will not be available during the concert. 2. Official Light Stick Pairing Booth 1) Outdoor Pairing Booth - Wednesday, October 18, from 12:00 PM to 5:00 PM - Thursday, October 19, from 12:00 PM to 5:00 PM - Location: M&M's Tower Lobby 2) Indoor Pairing Booth - Wednesday, October 18, from when the gate opens to 30 minutes after the concert begins - Thursday, October 19, from when the gate opens to 30 minutes after the concert begins - Location: Section 1-2, Section 18, Section 19 Chicago, IL - United Center (Concert Date - October 22, 2023) *based on Chicago, IL local time 1. Official Merchandise Sales Booth (On the Day of the Concert) 1) Official concert merchandise sales booth outside the venue - Sunday, October 22 from 10:00 AM to 5:00 PM (While supplies last) - Location: Atrium 2) Official merchandise sales booth inside the venue - Sunday, October 22, from when the gate opens to an hour after the concert ends (While supplies last) - Location: Section 104, Section 109, Section 113, Section 120 *Merchandise sales booths will not be available during the concert. 2. Official Light Stick Pairing Booth 1) Outdoor Pairing Booth - Sunday, October 22, from 12:00 PM to 5:00 PM - Location: Atrium 2) Indoor Pairing Booth - Sunday, October 22, from when the gate opens to 30 minutes after the concert begins - Location: Section 104, Section 109, Section 120 [Important Information] 1. Operating hours and location may change depending on on-site circumstances. 2. Sales may end early when inventories for all items are exhausted. 3. Payment Methods: Only credit card payment is accepted. 4. Purchase Limit for Official Merchandise: - A maximum of two OFFICIAL LIGHT STICK can be purchased per customer. - For TRADING CARD and LUCKY DRAW, a maximum of ten items can be purchased per customer. - For TRADING CARD SET, a maximum of one item can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK, TRADING CARD, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option (e.g., for S/S T-SHIRT, you can purchase up to nine pieces – three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. 5. Purchase Limit for Official Albums: - There is no purchase limit to all albums sold at the site. 6. You will receive one random PVC photo card for every album you purchase if you buy one or more albums at the site. Please be advised that the PVC photo cards are offered only at the site and no other retailers. [Precaution Before Purchase] 1. All merchandise may be sold out early before the end of sales hours. 2. All transactions are made in U.S. dollars (USD). 3. All sales prices do not include sales tax. 4. Only credit card payment is accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) ※ Accepted payment methods: - Credit, prepaid, debit cards: Visa, Mastercard, American Express, Discover, etc. - Others: Apple Pay, Samsung Pay, Google Pay, etc. 5. We do not accept refunds or exchanges due to a change of mind. Please be aware that defective merchandise can only be exchanged on-site, so make sure to check the condition of your purchases upon receiving them. Please have your receipt ready when exchanging defective merchandise. (You will be given a refund if the merchandise is sold out.) 6. Operating hours may change depending on on-site circumstances. 7. Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. 8. Do not purchase illegal merchandise. The official merchandise of the ENHYPEN WORLD TOUR “FATE” IN U.S. will only be sold at the official merchandise sales booth at the concert venue. Please ensure that you are not adversely affected by purchasing illegal merchandise. 9. Counterfeit or imitation official light sticks cannot be linked with central concert control. [OFFICIAL LIGHT STICK Wireless Display Pairing Information] 1. You can pair your OFFICIAL LIGHT STICK at the pairing booth in the venue. 2. You can easily pair it using the smartphone app "ENHYPEN OFFICIAL LIGHT STICK." 3. Please make sure you insert three new AAA alkaline batteries before the concert. Your light will fade if the battery is low and may flash red. 4. Please refer to the "OFFICIAL LIGHT STICK App Use and CONCERT MODE Guide" provided in a separate notice for detailed pairing information. 5. Please refer to the schedule below for official light stick pairing time in each concert. 1) Newark, NJ - Prudential Center (*based on Newark, NJ local time) Day 1 - Monday, October 16, from 10:00 PM Day 2 - Wednesday, October 18, from 9:30 PM 2) Chicago, IL - United Center (*based on Chicago, IL local time) Friday, October 20, from 9:00 PM
