We would like to inform you about the operation of the official merchandise booths at the ENHYPEN WORLD TOUR “FATE PLUS” IN U.S. held at UBS Arena in Queens, NY on May 3, 2024. A. UBS Arena - Queens, NY (Concert Date - May 3, 2024) (* based on Queens, NY local time) 1) Official Merchandise Sales Booths a. Official Merchandise Sales Booth Outside the Venue * Operating Hours - From 10 AM to 5 PM, Friday, May 3, 2024 * Location - THE GREAT HALL b. Official Merchandise Sales Booth Inside the Venue * Operating Hours - From the gate opening hour to one hour after the concert ends, Friday, May 3, 2024 (While supplies last) * Location - Section 104, Section 109 2) Official Light Stick Pairing Booth a. Pairing Booth Outside the Venue * Operating Hours - From 11 AM to 5 PM, Friday, May 3, 2024 * Location -THE GREAT HALL b. Pairing Booth Inside the Venue * Operating Hours - From when the gate opens to one hour after the concert begins, Friday, May 3,, 2024 * Location - Section 101, Section 110 [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Only credit card payment is accepted. * Purchase Limit for Official Merchandise - A maximum of two OFFICIAL LIGHT STICKS can be purchased per customer. - A maximum of ten TRADING CARDS can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICKS and TRADING CARDS, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option. (e.g., For ZIP-UP HOODIE, you can purchase up to 9 pieces - 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. * Purchase Limit for Official Albums: - There is no purchase limit for any albums sold at the site. * Official Album Special Gifts: - You will receive one random PVC photo card for each album you purchase if you buy albums at the site. - You will receive one group postcard if you buy three or more albums at the site. No more than one postcard will be provided per transaction, even if you purchase additional albums. (e.g., if you buy three albums, you will receive one postcard. Even if you buy six albums, you will still receive only one postcard.) - Please be advised that the PVC photo cards are offered only at the site and no other retailers. - You will not be able to split your payment for a single order for the purpose of participating in the event multiple times. - You will not be able to combine your receipts for the purpose of participating in the events. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in U.S. dollars (USD). * All sales prices do not include sales tax. * Only credit card payment is accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) Accepted payment methods: - Credit, pre-paid, debit cards: Visa, Mastercard, American Express, Discover, etc. - Other: Apple Pay, Samsung Pay, Google Pay, etc. * We do not accept refunds or exchanges due to a change of mind. Exchange due to product defects can only be provided on-site at the venue, so please check your purchased item for defects upon receiving it. Please have your receipt ready when exchanging defective merchandise. (You will receive a refund if the merchandise is sold out.) * Operating hours may change depending on on-site circumstances. * Please do not line up overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of the ENHYPEN WORLD TOUR “FATE PLUS” IN U.S. will only be sold at the official merchandise sales booth at the concert venue. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. * Counterfeit or imitation official light sticks cannot be linked with central concert control. [OFFICIAL LIGHT STICK Wireless Display Information] * You can pair your OFFICIAL LIGHT STICK at the pairing booth in the venue. * You can easily pair it using the smartphone app “ENHYPEN OFFICIAL LIGHT STICK.” * Please make sure you insert three new AAA alkaline batteries before the concert. * Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the “OFFICIAL LIGHT STICK App Use and CONCERT MODE Guide” provided in a separate notice for detailed pairing information. * Please refer to the schedule below for the official light stick pairing time in each concert. 1) UBS Arena - Queens, NY (*based on Queens, NY local time) - Starting 10 PM, Wednesday, May 1
