We wish to inform you on how to purchase official merchandise on-site at the ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG taking place at Goyang Sports Complex on Saturday, October 5 and Sunday, October 6, 2024. The official merchandise can be purchased in one of two ways: on-site pickup after purchasing from Weverse, or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse account holders can purchase the official merchandise on Weverse ENHYPEN (GLOBAL), and then pick up their purchases at the ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG concert venue. 1) Official Merchandise On-Site Pickup Booth (Weverse PICKUP BOOTH) * Sales Date/Time - From 10 AM to 5:30 PM, Saturday, October 5, 2024 - From 9 AM to 4:30 PM, Sunday, October 6, 2024 * On-Site Pickup Dates - From 10 AM to 5:30 PM, Saturday, October 5, 2024 - From 9 AM to 4:30 PM, Sunday, October 6, 2024 * On-Site Pickup Location - Goyang Sports Complex Auxiliary Stadium [Important Information] * Weverse account holders can purchase the official ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG merchandise through Weverse ENHYPEN (GLOBAL) after coming within a 2.5 km radius of the venue, then pick up their purchases on-site. * How to Pre-Purchase OFFICIAL MERCHANDISE on Weverse and Pick Up On-Site ① Click on the [Weverse Shop] icon at the bottom left of Weverse home - ENHYPEN (GLOBAL) - Purchase the [On-Site Pickup Only] product from the PICK UP category. ② Weverse > Click on [More] then [My Orders] and check the QR Code. ③ Present your QR code to the staff at the on-site pickup area, and claim your purchases. * Sales may end early if all items are sold out. * Purchase Limit for Official Merchandise: - For OFFICIAL LIGHT STICK VER.2, OFFICIAL LIGHT BAND, and OFFICIAL LIGHT BAND ACC., a maximum of two items can be purchased per customer. - For TRADING CARD and LUCKY DRAW, a maximum of ten items can be purchased per customer. - For TRADING CARD SET, a maximum of one item can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.2, OFFICIAL LIGHT BAND, OFFICIAL LIGHT BAND ACC., TRADING CARD, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option (e.g., for HOODIE, you can purchase up to six pieces, three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchases are picked up without identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [On-Site Pickup Exchange/Refund Information] 1) Exchange * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please have the product and order details ready. For inquiries regarding exchanges after on-site booths are no longer in operation, please contact Weverse Help. * “Random” products can be exchanged only if they are defective. 2) Refund * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Refund & Exchange * Refund and exchange will be denied in the following cases: - Damage to the product caused by the customer, such as damaged or missing product tags, labels, packaging, etc. - Products showing signs of use such as contamination, body or perfume odor, and signs of being washed - Depreciation of product value to the extent that it cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site The official ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG merchandise will be available for purchase on the day of the concert at the venue. 1) ON-SITE SALES OF OFFICIAL MERCHANDISE * Sales Date/Time - From 10 AM to 5:30 PM, Saturday, October 5, 2024 - From 9 AM to 4:30 PM, Sunday, October 6, 2024 * On-Site Sales Location - Goyang Sports Complex Auxiliary Stadium [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Payment can be made by cash or credit card (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company). * Purchase Limit for Official Merchandise: - For OFFICIAL LIGHT STICK VER.2, OFFICIAL LIGHT BAND, and OFFICIAL LIGHT BAND ACC., a maximum of two items can be purchased per customer. - For TRADING CARD and LUCKY DRAW, a maximum of ten items can be purchased per customer. - For TRADING CARD SET, a maximum of one item can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHT STICK VER.2, OFFICIAL LIGHT BAND, OFFICIAL LIGHT BAND ACC., TRADING CARD, TRADING CARD SET, and LUCKY DRAW, a maximum of three items can be purchased per customer. For products that come in more than one option, up to three items can be purchased per option (e.g., for HOODIE, you can purchase up to six pieces, three pieces per size). - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchase] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your means of payment and receipt ready when exchanging a product for defects (If the product has been sold out, you will receive a full refund). * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The official merchandise of ENHYPEN WORLD TOUR “WALK THE LINE” IN GOYANG will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [Exchange/Refund Information for On-Site Sales] 1) Exchange * Exchanges are offered only within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please have the product and the receipt ready. * For inquiries regarding exchanges after on-site booths are no longer in operation, please send them to merch.support@hybecorp.com. * “Random” products can be exchanged only if they are defective. 2) Refund * Refunds are available only at the on-site booth during its operating hours. * Please have the product, receipt, and means of payment ready to receive a refund. 3) Refund & Exchange * Refund or exchange will be denied in the following cases: - Damage to the product caused by the customer, such as damaged or missing product tags, labels, packaging, etc. - Products showing signs of use such as contamination, body or perfume odor, and signs of being washed - Depreciation of product value to the extent that it cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 3. OFFICIAL LIGHT STICK SERVICE BOOTH 1) Outdoor LIGHT STICK SERVICE BOOTH * Operating Schedule - From 1 PM to 6 PM, Saturday, October 5, 2024 - From 12 PM to 5 PM, Sunday, October 6, 2024 * Location - Goyang Sports Complex Auxiliary Stadium 2) Indoor LIGHT STICK SERVICE BOOTH * Operating Schedule - Saturday, October 5, 2024 from when the gate opens to one hour after the concert begins - Sunday, October 6, 2024 from when the gate opens to one hour after the concert begins * Location - Inside 1F Gate, 2F Section N4, 2F Section W2 [PAIRING YOUR OFFICIAL LIGHT STICK VER.1, VER.2, AND OFFICIAL LIGHT BAND] * OFFICIAL LIGHT STICK VER.1, VER.2, and OFFICIAL LIGHT BAND support wireless control and pairing. * You can pair your OFFICIAL LIGHT STICK VER.1, VER.2, and OFFICIAL LIGHT BAND at the OFFICIAL LIGHT STICK SERVICE BOOTH on-site. * For OFFICIAL LIGHT STICK VER.1, please update the firmware to the latest version (v 2.0) on the OFFICIAL LIGHT STICK App Ver.1 or the newly released OFFICIAL LIGHT STICK App Ver.2, before proceeding with your seat pairing on the OFFICIAL LIGHT STICK App Ver.2. * OFFICIAL LIGHT STICK VER.2 and OFFICIAL LIGHT BAND do not need firmware updates. You can pair it with your seat via the OFFICIAL LIGHT STICK App Ver.2. * You can pair your device using the smartphone app “ENHYPEN OFFICIAL LIGHT STICK VER.1” or “VER.2” (applicable to BAND as well). Please refer to the schedule below for self-pairing using the app. * Day 1 - Available after 4 PM, Thursday, October 3, 2024 (KST) * Day 2 - Available after 8 PM, Saturday, October 5, 2024 (KST) * Before updating the firmware or coming to the concert, be sure to insert three new AAA alkaline batteries into the OFFICIAL LIGHT STICK, and fully charge the OFFICIAL LIGHT BAND before use. Your light will fade, or flash in different colors if the battery is low. * Please refer to the “ENHYPEN OFFICIAL LIGHT STICK App and CONCERT MODE Guide” provided in a separate notice for detailed pairing information.
