Hello from ENHYPEN Weverse. We are pleased to provide information on how to enjoy the < ENHYPEN POP-UP IN BANGKOK > as well as essential tips on purchasing your merchandise. [Operation Information] - Operating Period | Dec 6, 2024 (Fri) - Jan 5, 2025 (Sun) - Operating Hours | 10:00 AM - 09:00 PM - Location | Siam Paragon, 5th Floor 991, Rama 1 Road Pathum Wan, Bangkok 10330 Thailand [Stand by and Entry Information] - Please wait in line in an orderly manner outside the store until we open. Leaving the line or disrupting it may result in restricted entry. - Chairs and tents are not allowed while waiting. - Any behavior that may inconvenience or endanger others may lead to denied entry, at the discretion of store management. - After the store opens, you will be guided by the staff in the order of the line [Pop-up store Management Policy] <Visitors entering the pop-up store are considered to agree to the following.> - Products sold at our store are limited in quantity and can be sold out quickly. - Food and beverage consumption is not allowed inside the store. - Only service animals for individuals with disabilities are allowed; all other animals are restricted. - CCTV recording is in progress for the safety of visitors and employees in the store. - Visitors should pay attention to personal belongings. - ENHYPEN POP-UP IN BANGKOK store is not responsible for any loss, damage, theft or injury. - Photos or videos taken in the store can be used for promotional purposes. - Commercial photography and visitor photography are prohibited without prior permission. - Visitors displaying disruptive behavior may be refused entry or asked to leave. - Failure to comply with these Terms of Use may result in removal from the store at the discretion of our staff and operations team. [Purchasing, Exchange and Refund Policy] - Payment can only be paid by credit card, debit card, and QR. Cash is not accepted. - Please check all products before payment. - All shopping bags are charged. - Certain items may have purchase limits due to stock availability; please inquire with store staff for more details. - Only defective items are eligible for exchanges or refunds. - If a defect is discovered, an item can be exchanged after 7 days of purchase by presenting the original receipt. - For defective items that are out of stock, a full refund of the purchase price will be provided. - If the item you want to exchange is out of stock, you can exchange it for an alternative item. In this case, the amount of the exchanged product must be the same or higher, and if the amount is higher, then the difference must be paid. - Please contact the pop-up store staff for an exchange of the product. - The exchange requires the approval of the store staff and may be rejected for the following reasons : - Products that show signs of damage from use, such as wear, washing, damaged packaging or labels, missing components, or evidence of customer negligence (e.g., cutting, loss), as well as items that appear to have been purchased for unboxing photoshoots purpose, will not be eligible for return or exchange. - Final decision-making authority for exchanges and refunds resides with the store operations team. - Failure to comply with the above policies, causing harm to other customers, or engaging in inappropriate behavior may result in denial of entry or removal from the store. Thank you.
