Hello. This is HYBE. To commemorate the release of ENHYPEN’s “2025 SEASON’S GREETINGS,” we will be opening <2025 SEASON’S GREETINGS POP-UP>, where you can find merchandise from HYBE MUSIC GROUP artists all in one place. [Operation Information] ■ Period: From Sunday, December 29, 2024 to Tuesday, January 7, 2025 ■ Operating Hours: 10:30 AM - 10:00 PM (KST) ■ Location: 1F Atrium at Jamsil Lotte World Mall (300 Olympic-ro, Songpa-gu, Seoul) [Visit Information] ■ Reservation Method The 2025 SEASON’S GREETINGS POP-UP accepts [Early Reservation] or [On-Site Reservation]. - Reservation Method: Melon Ticket - Ticket On-Sale Date: 6 PM, Tuesday, December 24, 2024 (KST) ■ Early Reservation Entry Information 01. You can only enter and visit the 2025 SEASON’S GREETINGS POP-UP on the date and session you reserved online. Please make sure you visit at your reserved date and time. You cannot re-enter after you have exited. 02. Two tickets can be reserved online per person. (Please be advised that you cannot reserve two tickets for the same session.) Only customers who have made a reservation can enter. Accompanying guests must make a separate reservation. 03. Identity verification for early reservation visitors will begin 10 minutes before each session. Please ensure that you reserve with the account under your legal name and bring the mobile ticket and a physical ID. (We do not accept screenshot images or photocopies.) *Korean Nationality Holders: Resident Registration Card, driver’s license, passport (unexpired), youth ID (no images or screenshots) *Non-Korean Nationality Holders: Passport, Residence Card *For children under 14 years of age, reservations can only be made with a mobile phone number in the person’s name, and consent from a guardian is required when the reservation is made. Please note that your reservation can be completed only after you enter the mobile phone number of your legal guardian and then enter the verification number. *If you do not have a mobile phone under your name, you can make a reservation with a legal guardian’s account. In this case, please show a Family Relations Certificate before entering the venue. Also, please bring all the required documents listed below. Your entry will be restricted if you do not bring them. - Reservation details (check the Reservation Details page after logging in to your account) - Reserver’s ID (physical or copy) - Visitor’s ID (physical or copy) - Family Relations Certificate (physical or copy) 04. You cannot change your reservation (date or session) on-site. If you wish to change your reservation, please cancel and re-book. 05. You may not be able to enter after the entry time for your reserved session has passed. To ensure a smooth entry process, please check the entry time in advance for the session you have reserved, and visit within the designated time. 06. Depending on on-site circumstances, entry time may be delayed past the reserved time. You may have to wait on-site even if you reserved online in advance. We ask for your understanding. ■ Mobile Ticket Information 01. This POP-UP store distributes only mobile tickets. Physical tickets are not provided. 02. If you reserved via the Korean reservation page, you can check your mobile ticket through the Melon Ticket app. Please make sure the app is updated to the latest version. (Melon Ticket App > My Tickets > Reservation Details > Mobile Tickets) 03. If you reserved via the Global page, you can check the mobile ticket only from the Global mobile webpage. 04. Screenshots or copies of the mobile tickets are NOT accepted. ■ On-Site Reservation Information 01. The 2025 SEASON’S GREETINGS POP-UP also accepts on-site reservations. However, visitors who made early reservations online will be given priority entry. 02. You cannot wait overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. 03. On-site reservations may close early depending on on-site circumstances. Even if you placed your name in the on-site queuing system, you may not be able to enter depending on the queue and on-site circumstances. 04. You may not be able to make a reservation on-site depending on on-site circumstances. 05. If a queue forms before the POP-UP opens, the on-site queuing system will start accepting registrations at 10 AM (KST). This may change depending on on-site circumstances. 06. Once you register your name in the system, you will receive a notification message via KakaoTalk or email. You will receive the message or email when entry is available, so please be sure to start waiting within 15 minutes after you receive the entry notification. After the 15-minute window, your queue will be automatically canceled. Please be punctual and appear on time. 07. To ensure the smooth operation of the POP-UP store, you cannot enter the venue after you have exited. If you wish to enter again, you will have to register your name in the queuing system again. ■ Event Information 1. REWARD EVENT - For merchandise purchases worth 50,000 won or above: 1 photo ticket - For merchandise purchases worth 100,000 won or above: 1 additional photo ticket ※ “2025 SEASONS’S GREETINGS” purchases are applicable to the giveaway event. ※ You can only choose from artist groups whose merchandise you purchased. * Photo Ticket Quantity Example - Purchases worth 50,000 won or more: 1 photo ticket - Purchases worth 100,000 won or more: 2+1 photo tickets, total of 3 photo tickets - Purchases worth 150,000 won or more: 3+1 photo tickets, total of 4 photo tickets - Purchases worth 200,000 won or more: 4+2 photo tickets, total of 6 photo tickets ※ You can choose among the artist groups whose merchandise you purchased within the quantity limit. ** Photo Ticket Giveaway Example - If you purchase ENHYPEN, SEVENTEEN, and TOMORROW X TOGETHER merchandise worth 200,000 won or more, you will receive 6 photo tickets. 1) You can choose 2 ENHYPEN tickets, 3 SEVENTEEN tickets, or 1 TOMORROW X TOGETHER ticket. (Other artists are not applicable since you didn’t purchase their merchandise.) 2) You can also choose 6 ENHYPEN photo tickets. 2. Social Media REVIEW EVENT 3 social media review posts per artist (a total of 21 posts) that include the required hashtags and the desired artist hashtag will be entered into a raffle after the conclusion of the POP-UP. Winners will receive 1 random piece of artist merchandise. Required Hashtags: #2025_SG_POPUP #롯데월드몰 #위드뮤 Artist Hashtags: #SEVENTEEN #TXT #ENHYPEN #LE_SSERAFIM #NewJeans #BOYNEXTDOOR #TWS ■ Important Information for Event Participation - The event may end early as stock is limited. - The giveaway event will be based on the Korean currency (KRW). - You cannot combine or separate your receipts for the purpose of participating in the event. - Only receipts for purchase on the same day are applicable to the event. - Small marks, such as tiny scratches and ink stains, that may naturally appear due to the product material are not considered defects. Dents, ink stains, and pressed marks smaller than 5 mm are not eligible for exchange (including the back of the photo ticket). - Requests for exchanges for defective giveaway products must be made on the same day of the purchase and at the site during the POP-UP operation period. Please make sure to check the item after receiving it. - Your requests for cancellation, exchange, or refund for your purchases will be processed only after you return the giveaway items. - The event details and giveaway items are subject to change or termination without prior notice depending on the event organizer’s circumstances. - For any inquiries regarding the event, please contact Customer Service (1544-4205, cs@withmuu.com). ■ Important Purchase Information - You are permitted only one purchase after you enter. If you leave the store, you cannot enter again. - All products are sold in limited quantities. You can purchase up to 3 products per item/option. Please note that purchase limits are subject to change depending on sales circumstances. - All products may sell out early. - All transactions are made in Korean won (KRW), and payment may be made in cash or credit card. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. If the card does not belong to you, you may be restricted from using it.) - As government policy prohibits free disposable shopping bags in the POP-UP, shopping bags are sold for a fee. - Exchanges and refunds are only possible within 7 days of purchase. Also, you must bring the products, giveaway items, payment means, and the physical receipt. Otherwise, they will not be processed. - You will receive a refund if the product you would like to exchange for is out of stock.
