Hello. This is ENHYPEN Weverse. We would like to provide information on how to best enjoy your visit to the <Artist-Made Collection by ENHYPEN POP-UP> in NEW YORK. [STORE INFORMATION] * DATE: 2025.10.12 (SUN) - 2025.11.09 (SUN) * OPENING HOURS: 11:00 - 19:00 (EDT) * LOCATION: 433 Broadway, New York, NY 10013 USA [QUEUE & ADMISSION] * Entry to the pop-up store is available via the venue entrance. Please follow the on-site instructions carefully. * Chairs and tents are not allowed whilst waiting. * Admission will proceed in queue order after the opening. Waiting times may vary depending on the number of visitors in attendance. * A queuing and entry system may be activated for customer convenience if necessary. * Overnight outdoor waiting is not permitted. We are not responsible for nighttime safety, and the queue may be cleared. [STORE POLICY] Visitors entering the pop-up store are considered to have agreed to the following terms and conditions: * Due to limited quantities, certain products and giveaways may sell out early. * CCTV is in operation inside the store for safety. * Only service animals are allowed inside the store. * We are not responsible for theft, loss, or damage occurring within the store. * Food and beverages are not allowed inside the store. * Photos and videos taken inside the pop-up store, including visitors’ faces, may be captured and uploaded on official channels, SNS, and media. * Commercial filming without prior consent is not allowed. [PURCHASE POLICY] * Payments can be made with any US-issued card and most internationally issued magstripe or chip cards, as well as Apple Pay, Google Pay, or Samsung Pay. Cash payments are not accepted. * Please check the product for any defects before making payment. * Exchanges and refunds due to a change of mind are not allowed after payment. * If the purchased product is defective, it can be exchanged or refunded on the purchase date with the receipt. Refunds are only available if the same product is out of stock for exchange. * The purchase limit per person may vary depending on the situation. * Exchanges will be processed after confirmation by store staff and may not be possible in the following cases: - If there is no invoice. - If there is no unboxing video. - If the product is damaged by the purchaser, including unboxing traces, product damage, or package damage. - If there are signs of use or wear. - If the product is damaged due to customer negligence. - If there are minor dents, scratches, or press marks (5mm or less) on event giveaways. * The final decision on exchanges and refunds rests with the store management team. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.
