Hello, This is ENHYPEN Weverse. We would like to provide you with important information regarding how to visit and shop at the <ENHYPEN POP-UP in MELBOURNE>. [STORE INFO] * DATES: 2026.03.12 (THU) - 2026.03.29 (SUN) * HOURS: AM 10:00 - PM 6:00 (AEST) * LOCATION: The District Docklands 440 Docklands Dr, Docklands VIC 3008 [QUEUE & ADMISSION] * Entry to the pop-up store is available through on-site visits. Please follow the on-site instructions carefully. * Chairs and tents are not allowed while waiting. * Admission will proceed in order after the opening and waiting times may vary depending on the situation. * Queue numbers may be distributed for customer convenience if necessary. * Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. [STORE POLICY] Visitors entering the pop-up store are considered to have agreed to the following terms and conditions: * Due to limited quantities, certain products and giveaways may sell out early. * CCTV is in operation inside the store for safety. * Only service animals are allowed inside the store. * We are not responsible for theft, loss, or damage occurring within the store. * Food and beverages are not allowed inside the store. * Photos and videos taken inside the pop-up store may be used for promotional purposes on official channels, SNS, and media. * Commercial filming without prior consent is not allowed. [PURCHASE POLICY] * Payments can only be made by Visa, Mastercard, UnionPay, Debit Card, Electronic Payments (Apple Pay, Google Pay, Samsung Pay). * Please check the product for any defects before making payment. * Exchanges and refunds due to a change of mind are not allowed after payment. * If the purchased product is defective, it can be exchanged or refunded on the purchase date with the receipt. Refunds are only available if the same product is out of stock for exchange. Check the product condition immediately upon receipt. Exchanges and refunds may not be possible after the sales period has ended. * The purchase limit per person may vary depending on the situation. * Exchanges will be processed after confirmation by store staff and may not be possible in the following cases: - If there is no invoice. - If supporting evidence (such as photos or videos) cannot be provided when requested by store staff. - If the product is damaged by the purchaser, including unboxing traces, product damage, or package damage. - If there are signs of use or wear. - If the product is damaged due to customer negligence. - If there are minor dents, scratches, or press marks (5mm or less) on event giveaways. * The final decision on exchanges and refunds rests with the store management team. * The organizer reserves the right to amend these terms and conditions without prior notice. Actions that violate the above policies, cause inconvenience to other customers, or involve inappropriate behavior may result in denied entry or expulsion from the store. Thank you.
