Hello, This is ENHYPEN Weverse. We would like to inform you about the Official Light Stick wireless control and how to purchase the official merchandise of ENHYPEN WORLD TOUR ‘BLOOD SAGA’ IN SEOUL on-site at KSPO DOME from Friday, May 1 to Sunday, May 3, 2026. The official merchandise can be purchased from Friday, May 1 to Sunday, May 3 in two ways: on-site pickup after purchasing from Weverse Shop or on-site purchase. Please refer to the information below on making your purchases. 1. How to Pre-Purchase on Weverse Shop for On-Site Pickup Weverse Shop members can purchase the official merchandise on Weverse Shop ENHYPEN (GLOBAL), then pick up their purchases on-site at the ENHYPEN WORLD TOUR ‘BLOOD SAGA’ IN SEOUL. 1) Weverse Pickup BOOTH * Sales Dates/Times - From 11:30 am to 6 pm, Friday, May 1, 2026 - From 10:30 am to 5 pm, Saturday, May 2, 2026 - From 9:30 am to 4 pm, Sunday, May 3, 2026 * On-Site Pickup Dates/Times - From 12 pm to 6:30 pm, Friday, May 1, 2026 - From 11 am to 5:30 pm, Saturday, May 2, 2026 - From 10 am to 4:30 pm, Sunday, May 3, 2026 * On-Site Pickup Location - Meeting Square, KSPO DOME [Important Information] * Weverse members can purchase the official merchandise through Weverse ENHYPEN (GLOBAL) after coming within a 3 km radius of the ENHYPEN WORLD TOUR ‘BLOOD SAGA’ IN SEOUL venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click on the [Weverse Shop] icon at the bottom left of Weverse home - ENHYPEN (GLOBAL) - Purchase [On-Site Pickup Only] products from the Pickup category. ※ Before proceeding with payment, click the Pickup Reservation button and select your desired pickup time. ② Weverse > Check the QR code on [Order History] in More ③ Arrive at the official merchandise booth at your pre-selected pickup time, present your QR code to the staff, and pick up your purchases. ※ Please make sure not to disclose the QR code received upon making your purchase from Weverse Shop to others, as purchases are picked up without identity verification. Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. ※ Example) If you have selected the 1 pm - 1:30 pm time slot, you should arrive at the booth between 1 pm and 1:30 pm to receive your product. ※ Please adhere to your Pickup reservation time. Entry will be prioritized for customers visiting during their reserved time slot. ※ Early entry before your Pickup reservation time is not permitted. If you miss your reservation time, your entry may be restricted or delayed, depending on on-site circumstances. ※ For more details on Pickup reservations, please refer to the separate notice. * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Exchanges/Refunds for Official Merchandise Picked Up On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operating period, please contact the relevant customer service center. - Exchange Inquiries: The dedicated email address (merch.support@hybecorp.com) - Other Inquiries: Weverse Help * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has sustained damage to its value to such an extent that it cannot be resold, including opened or damaged packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operating period. 2. How to Purchase On-Site on the Day of the Concert The ENHYPEN WORLD TOUR ‘BLOOD SAGA’ IN SEOUL official merchandise can be purchased on-site on the day of the event. 1) OFFICIAL MERCHANDISE BOOTH * Sales Dates/Times - From 12 pm to 6:30 pm, Friday, May 1, 2026 - From 11 am to 5:30 pm, Saturday, May 2, 2026 - From 10 am to 4:30 pm, Sunday, May 3, 2026 * On-Site Sales Location - Meeting Square, KSPO DOME 2) RANDOM CAPSULE BOOTH * Sales Dates/Times - From 12 pm to 6:30 pm, Friday, May 1, 2026 - From 11 am to 5:30 pm, Saturday, May 2, 2026 - From 10 am to 4:30 pm, Sunday, May 3, 2026 * On-Site Sales Location - Meeting Square, KSPO DOME [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash and credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - The purchase limit for each product is subject to change depending on availability. Please check the product guide banner on-site on the day of the concert. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. * Do not purchase illegal merchandise. The ENHYPEN WORLD TOUR ‘BLOOD SAGA’ IN SEOUL official merchandise will only be sold at the official merchandise sales booth at the concert venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Concert] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Exchanges & Refunds * Exchanges or refunds will be denied in the following cases: - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has sustained damage to its value to such an extent that it cannot be resold, including opened or damaged packaging - You will receive a refund if the product you would like to exchange for is out of stock. However, refunds are not possible after the on-site booth operating period. 3. Official Light Stick/Light Band Pairing Booth Information * Official Light Stick/Light Band pairing and repair service are available. 1) Pairing Booth Outside the Venue * Operating Schedule - From 3 pm to 6:30 pm, Friday, May 1, 2026 - From 2 pm to 5:30 pm, Saturday, May 2, 2026 - From 1 pm to 4:30 pm, Sunday, May 3, 2026 * Location - Meeting Square, KSPO DOME 2) Pairing Booth Inside the Venue * Operating Schedule - From 5:30 pm to 7:30 pm, Friday, May 1, 2026 - From 4:30 pm to 6:30 pm, Saturday, May 2, 2026 - From 3:30 pm to 5:30 pm, Sunday, May 3, 2026 * Location - 2-1 GATE, 2-2 GATE, 2-3 GATE [OFFICIAL LIGHT STICK / BAND Pairing] * The ENHYPEN OFFICIAL LIGHT STICK VER.1 does not support wireless control or pairing. * For this concert, you will be able to pair your OFFICIAL LIGHT STICK VER.2 and OFFICIAL LIGHT BAND. * You can easily pair the Official Light Stick using the “EN- Official Light Stick Ver.2” smartphone app. Please refer to the schedule below for self-pairing using the app. * Day 1 - Available starting at 4 pm, Thursday, April 30, 2026 (KST). * Day 2 - Available starting at 9 pm, Friday, May 1, 2026 (KST). * Day 3 - Available starting at 8 pm, Saturday, May 2, 2026 (KST). * For the Official Light Stick, please make sure you insert three new AAA alkaline batteries before the concert. * For the Official Light Band, please make sure to fully charge it before the concert. (When fully charged, the charging light blinks green.) * If the battery is low, it may automatically turn off, and wireless control may be interrupted. * Please refer to the “ENHYPEN Official Light Stick User Guide” provided in a separate notice for detailed pairing information. Thank you.
