[NOTICE] <SPOOKY ENCHIN> ENHYPEN Official Character POP-UP Visit Guide

Hello. This is ENHYPEN Weverse. [Schedule] - Operating Period: From Tuesday, September 29 to Friday, October 9, 2026 - Operating Hours: From 11 am to 8 pm (KST) - Location: HAESO (31 Seongsuiro 24-gil, Seongdong-gu, Seoul) [Online Reservation] 1. <SPOOKY ENCHIN> ENHYPEN Official Character POP-UP operates on an online reservation system. There will be one round of reservations. Each account may reserve one time slot through the dedicated link. (▶ Reservation link) 2. Reservation Opening Date : 12 pm, Tuesday, September 22, 2026 (KST) └ Usage Period: From Tuesday, September 29 to Friday, October 9 3. Reservations are made through a separate Weverse page. You must log in to your Weverse account to make a reservation. 4. Only accounts that have completed registration on Weverse can make a reservation. Each reservation allows admission for one person only. ※ Weverse services are available only to users who meet the minimum age requirements under the personal information protection laws of their country or region of access (14 years old in Korea, 13 years old in the United States, and 16 years old in other regions). 5. Your entry QR code will be checked upon entry. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. - How to Check Your Entry QR Code [Weverse > <SPOOKY ENCHIN> ENHYPEN Official Character POP-UP > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] 6. Once you complete your advance reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please confirm that you entered the correct email address and check your spam folder. 7. To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. 8. Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. 9. If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. 10. Reservations cannot be transferred or sold to others. 11. The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. 12. For inquiries regarding your Weverse account or the system, please contact Weverse Help. 13. To ensure a fair and smooth experience for multiple users, reservations and use are allowed only once per person. Failure to comply may result in the cancellation of reservations without prior notice and measures such as restrictions on use by on-site staff. [Entry Information] 1. Entry is only accessible to those with reservations, and is only available on the reserved date and time. 2. Please wait in the outdoor waiting area next to the POP-UP 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. 3. It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you cannot enter. Please make sure you visit on time. 4. After verifying the entry QR code at the entrance, entry will proceed sequentially. To ensure smooth entry, please have your QR code ready in advance. 5. You can stay for up to 30 minutes after entry. Please adhere to the time limit, as delayed exits may cause delays for the next session. 6. Entry may be delayed depending on on-site circumstances. To ensure smooth operation, please comply with the guidance of the on-site staff. 7. Re-entry is not allowed once you exit. 8. A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. [Making Your Purchase and Precautions] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. Products may sell out early. 3. Your entry QR code must also be checked when making a purchase. For smooth payment, please have your QR code ready in advance. 4. The purchase limit for each product can be checked on-site at the POP-UP and is subject to change depending on availability. 5. Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased separately or provided as an add-on. 6. Payment for merchandise can only be made via credit card, Samsung Pay, or Apple Pay. (Cash and QR code payment methods are not accepted.) 7. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 8. Please consult the staff at the POP-UP should you need additional information regarding other products and purchases. [Exchanges and Refunds] 1. For exchanges and refunds, please bring the item, receipt, and method of payment within 14 days of making the purchase. 2. During the operating period, exchanges and refunds are available only at the POP-UP. 3. For related inquiries after the operating period, please contact us by email (popup@hybecorp.com). 4. “Random” products can only be exchanged if they are defective. 5. If you wish to exchange an item due to a defect but the item is sold out, it cannot be exchanged for the same item, and a refund will be issued. 6. Refunds or exchanges will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of wear or use, signs of being washed, or opened/damaged packaging - The product has sustained damage to its value to such an extent that it cannot be resold, including damage to the packaging 7. Please consult the staff at the POP-UP should you need additional information regarding the refund and exchange policy. [Event Information] 1. <SPOOKY ENCHIN> Transparent Photo Card Giveaway 1. If you purchase KRW 70,000 or more worth of <SPOOKY ENCHIN> merchandise, you will receive one ENCHIN transparent photo card (randomly selected out of six). 2. <SPOOKY ENCHIN> transparent photo cards are provided based on the total purchase amount. The gifts will be provided at the payment counter. (E.g., If you spend KRW 140,000 or more, you will receive two random photo cards) 3. The design of the ENCHIN transparent photo cards varies by retailer. 2. <SPOOKY ENCHIN> Photoism Shoot Giveaway 1. If you purchase KRW 100,000 or more worth of <SPOOKY ENCHIN> merchandise, you will receive one free Photoism shoot. 2. You must verify your receipt to participate in the Photoism shoot. 3. Multiple use based on the purchase amount is not allowed, and each person may take only one photo. 4. The photo booth is available only to eligible customers and is only available at the photo booth located within the event venue. 5. The photo booth is available for use only on the day of purchase. 3. Important Information 1. All gifts are offered on a first-come, first-served basis and may run out early. The gifts are provided randomly and cannot be exchanged or selected. 2. The gifts are only available on the day of purchase. 3. Purchases cannot be split for the purpose of receiving multiple gifts. Receipts cannot be combined to qualify for gift eligibility. [Other Important Information] 1. No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering (except for service dogs for the disabled). 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in place to ensure the safety of our customers. 4. We may take pictures or videos inside and around the POP-UP store. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. 5. Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. 6. Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. 7. For inquiries related to the POP-UP (excluding Weverse account and system-related matters), please contact us via email (popup@hybecorp.com). Thank you.