Hello from Weverse. Thank you for using flover MEMBERSHIP (hereinafter “Membership”). We are sorry to inform you that the fromis_9 MEMBERSHIP service will be terminated. After the termination, all membership-only benefits will no longer be available. Please find more details below. End of Service - December 31, 2024, 11:59:59 PM (KST) Eligibility - Those with 1 or more days remaining in the subscription period after December 31, 2024, 11:59:59 PM (KST). RefundAmount Details Refund Amount = (Remaining period * Daily rate) * 110% (1) Remaining period (unit: day) = Membership expiration date for each Membership holder - Refund reference date (2) Daily rate (unit: KRW) = The price in each currency / 365 (days) * KRW, JPY: Rounded down from the first decimal place * CNY, USD: Rounded down from the third decimal place * Refund reference date: December 31, 2024 ※ Refund requests for fromis_9 GLOBAL OFFICIAL FANCLUB flover MEMBERSHIP (JP) will be processed based on Japanese laws; The refund amount will not follow the 110% calculation method described above. Refund Details The refund process may vary per Membership holder and will be carried out according to the payment method they used to purchase the Membership and their preferred refund method. A separate email detailing the refund process will be sent to all eligible Membership holders. Please check the email for further details on how to proceed. 1. Refund Methods (1) Those who paid through Payment Gateways - A partial refund will be processed using the payment method (Payment Gateways) you used at the time of purchase. - Refund issuance date: January 6, 2025, to January 9, 2025 (KST) - The refund processing time may vary depending on the payment method. (2) Those who paid with Weverse Shop Cash - If you purchased your Membership using Weverse Shop Cash, a partial refund will be calculated and processed based on the amount used at the time of payment. (3) Those who purchased fromis_9 GLOBAL OFFICIAL FANCLUB flover MEMBERSHIP (JP) through a convenient store payment - Please provide your bank account details (for Japanese banks ONLY) on the refund request page, which will be provided later. - Refund Request Period: More details will be sent via email by mid-January 2025. - Personal information and account information will be required. 1-1. Those who failed to receive a refund (Refund failure via Payment Gateways) - There will be a channel to report a refund failure if you do not receive the refund even after the refund issuance date. - On the refund failure report page, please choose either cash or Weverse Shop Cash as your preferred refund method and submit your request. - Refund failure report period: From receipt of the email to March 22, 2025, 11:59 PM (KST). (250108 UPDATE) - Personal information may be required in some cases. 2. Please Note - When reporting a refund failure, your refunds may be delayed or unavailable if you provide incorrect personal information or fail to submit the report due to your own negligence. Please make sure to provide accurate information within the period. - Failure reports will be accepted and considered eligible for a refund only after the refund failure report period starts. - Additional failure reports will NOT be accepted after the period ends; if you fail to claim a failed refund, you may receive your refund in Weverse Shop Cash to the Weverse Account you used to purchase the Membership. - The amount of Weverse Shop Cash will be based on the currency exchange rates applied to Weverse Shop at the time you made the payment. - Weverse Shop Cash cannot be converted into real cash. - Any international remittance fees incurred during overseas transfers will not be charged to the recipient. - If you do not use any of your Membership benefits within 7 days of purchasing the Membership, you can cancel the purchase in the Weverse Shop app → Order Details. - The flover MEMBERSHIP content will be changed to public content on January 1, 2025. - Refunds are not available if you delete your Weverse Account. If you have any further questions, please contact Weverse Help. Thank you.
