Hello. This is Source Music. Thank you to all fans who have shown ceaseless love and support for GFRIEND. Please refer to the following information regarding the cancellation and refund for the 回:LABYRINTH album fan sign event. Although winners were contacted on May 21 by the event organizer (Kakao Entertainment) for notification and verification, we ask that you resubmit your refund request as Source Music will oversee the final refund process. Please understand that this process is required to ensure that refunds are carried out without issues; please use the refund request link below (including those who have already submitted your information via the event organizer) and include your personal information, place of purchase, quantity of purchase, and account information to receive your refund. In addition, please understand the need to collect your consent for the provision of personal information as well as identity verification to ensure accuracy of your data. Request fan sign event refund KOR : Link (you will be redirected to the form) ENG : Link (you will be redirected to the form) JPN : Link (you will be redirected to the form) Request period: Thursday, June 3 to Friday, July 30, 2021 Your refunds will be transferred individually after verification of your purchase and identity information; we will try our utmost to ensure that your refund is received within two weeks after your request has been submitted. Please use the contact information below to direct any inquiries regarding your refund. We will respond as soon as possible after your inquiry is received. Fan sign event refund inquiries: E-mail: gf_fan1@sourcemusic.com We are able to reply to email received until 4 PM weekdays (weekends closed) on the same day; mail received after this time will be processed beginning the following day. Please understand that a prompt reply may be difficult on Mondays when the number of inquiries may be the highest. We will be unable to respond to inquiries not related to fan sign event refunds. Thank you.
