[NOTICE] ILLIT Official Character <DEARLIT> POP-UP in TAIPEI T&C Information

Hello. We are pleased to provide information on how to enjoy your visit to the ILLIT Official Character <DEARLIT> POP-UP in TAIPEI, as well as important guidelines for merchandise purchases. STORE INFO - DATES: 2026.10.15 (THU) - 2026.11.01 (SUN) - HOURS: Daily 11:00 - 22:00 *Operating hours may vary depending on the department store’s business hours. - LOCATION: Shin Kong Mitsukoshi Taipei Xinyi Place A8 3F No. 12, Songgao Rd., Xinyi Dist., Taipei City, Taiwan QUEUE & ADMISSION From October 15 (THU) to October 16 (FRI), entry will be operated by online reservation only. From October 17 (SAT) to November 1 (SUN), entry will be available via walk-in waiting only. (Numbered tickets will be distributed daily at designated times.) - Chairs and tents are not allowed while waiting. - Admission will proceed in order after the opening and waiting times may vary depending on the situation. - Queue numbers may be distributed for customer convenience if necessary. - Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. Online Reservation Method Online reservation opens: October 12 (Mon) 18:00 (TST) ※ Please access the reservation page using Google Chrome or Safari. ※ Please sign up for an account in advance before reservations open. Step 1: Sign up or log in to the reservation site: https://vook.space/en/18/illit-2026 Step 2: Select your preferred date and time, then check the “Agreement” box at the bottom of the page and submit. Step 3: After completing your reservation, click “Check Reservation Details” to confirm your reservation information. Step 4: You can check your reservation details and entry QR code on “My Page.” Step 5: Your entry QR code will be checked on-site, and entry will proceed in order. Please wait according to staff instructions and cooperate with on-site staff. Online Entry Guidelines - Each online reservation is valid for 30 minutes per session. Please arrive at the waiting line 10 minutes before the session begins. Late arrival will result in cancellation, and entry will not be permitted. - Reservations must be made using the visitor’s own account, and the entered information must match the official ID. - Entry is permitted once per session only. Re-entry is not allowed after exit. Late entry will still require exit at the originally scheduled time. - If you are unable to attend, please cancel your reservation directly through the reservation system at least 24 hours before the event begins. Canceled reservations will be automatically released. STORE POLICY Visitors who enter the pop-up store are deemed to have agreed the following terms and conditions: - CCTV is in operation for store safety. - All merchandise and event giveaways are available in limited quantities and may sell out early. - Pet animals are not allowed inside the store except service animals. - Food and beverages are not allowed inside the store. - This pop-up store is not responsible for theft, loss, or damage occurring within the store. - Photos and videos taken at this pop-up event may be used for promotional purposes on official channels, SNS, and media platforms. - Commercial filming without prior consent is not allowed. PURCHASE POLICY - Payment is accepted via physical credit cards and cash only. - Purchase limits may be adjusted depending on on-site sales conditions. - Please check the product condition carefully before payment. - Exchanges or refunds due to change of mind are not permitted after payment. - If a purchased product is defective, exchanges are available only during pop-up operating hours (receipt required). Please check the product immediately upon receipt, as exchanges or refunds will not be accepted after operating hours. - If the same product is out of stock, exchanges for another product of equal or higher value are allowed. Additional payment is required if the selected product is higher in price. * All exchanges are subject to staff verification. Exchanges are not permitted in the following cases: 1. No receipt 2. Product damage, opening traces, or damaged packaging caused by the customer 3. Signs of use or wear, or presence of odors other than the product’s original scent 4. Damage caused by customer negligence (excluding manufacturing defects) 5. Photocard exchange/refund policy: Due to material characteristics, minor scratches may occur. Dents, scratches, ink marks, or pressure marks within 5mm on the artist image (including the back) are not eligible for exchange or refund. * Final decisions regarding exchanges and refunds are at the discretion of the pop-up store operation team. Any behavior that violates the above policies, causes inconvenience to other customers, or is deemed inappropriate may result in denied entry or removal. *Customer Support: popupstore@kpopmerch.co.kr Thank you.