We would like to provide some information on how to use the <LE SSERAFIM 2023 S/S POP UP> and important information about purchasing the merchandises. [Opening Schedule] - Open Period : Wednesday, April 26 to Sunday, May 07, 2023 (Continuous operation with no days off) - Open Hours : 10:00 AM to 10:00 PM(KST) - Location : 20, Yeonmujang 5-gil, Seongdong-gu, Seoul (Scene) - Floor guide : 1F CAFE, 2F Merchandise Shop [Entering the POP-UP] 1. Visitors will not be able to make reservations in advance but will be required to register on the on-site queuing system and will be admitted in order of registration for the <LE SSERAFIM 2023 S/S POP UP> - You may be asked to register on the on-site queuing system, when the number of guests exceeds the limit to secure a safe distance between the visitors. - Entry registration may close early depending on the circumstance. - Those who have already registered for entry may experience delays or may not be able to enter, depending on the number of guests already inside POP UP. POP UP will open until 10 PM but the last entrance is 9:00 PM. Please take note that POP UP will be open until 8:00 PM and the last entrance will be 7 PM on May 7th (SUN). [Making Your Purchase and Precautions] 1. The limit to the number of items that a guest can purchase may vary for each product, and the payment may be canceled if the number exceeds the limit. 2. The products may be out of stock before your visit. 3. Please take note that the shopping bags are only available for purchase with merchandise. 4. All raffle events held in the POP UP will end once the prizes are out of stock. - You will not be able to split your payment for a single order for the purpose of participating in the event multiple times. - Receipts cannot be combined for the purpose of participating in the event. 5. Cash is not accepted as payment. Please make your payment via credit card or electronic payment methods. (Samsung Pay, Kakao Pay) 6. Exchanges and refunds are only available on the day of purchase at the store. Please check your product as soon as you pick it up. [Exchange and Refund Policy] 1. Exchanges and refunds are only available on the day of purchase at the POP UP. - Bring your card or e-pay app you used to make your purchase and receipt, and you will be offered an exchange to the same product or a refund after confirming that no damage is incurred on the purchased product. - You will receive a refund if the product you would like to exchange for is out of stock. 2. Refund or exchange will be denied in the following cases: - Simple change of mind - Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by customers - Products with signs of being used, worn or washed - Items with defects caused by customer’s mishandling 3. Should you have any inquiries regarding our exchange and refund policy, please ask the staff before you enter the POP UP. [Important Information] 1. The entrance to the POP UP ends at 9 PM and visitors can enjoy their F&B menu at the CAFE (1F) for up to one hour after placing their order. 2. Please be advised that parking will not be available due to safety reasons. 3. Any photography or video recording for commercial or promotional purposes that are not agreed upon in advance will be restricted. (Bloggers, influencers, personal broadcasting etc.) 4. CCTV cameras are in operation for the safety of our customers and staff. 5. We may take photos or videos inside and around the store in which the customers may be included, and the results may be uploaded on HYBE’s social media channels, platforms, etc. Thank you very much for your kind understanding. 6. Please do not line up overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. [Event] [Product Information] [F&B Menu]
