Hello, this is HYBE. We would like to provide you with important information regarding how to visit LE SSERAFIM 2025 POP UP IN SINGAPORE and key notices for purchasing merchandise. [Store Information] * Operation Period: Wednesday, August 13, 2025 – Sunday, August 24, 2025 * Hours: 10:00 AM – 10:00 PM (SGT) * Location: Funan B2 < 107 N Bridge Rd, Singapore 179105> [Queue & Entry Information] *This pop-up store operates on a first-come, first-served basis with no prior reservation required. *Before opening, please follow the guidance of on-site staff and wait in line in the designated queue area. *Entry may be restricted if you leave the queue, cut in line, or engage in any behavior that causes inconvenience to others. *The use of chairs, tents, or similar items is not allowed while waiting. *After the pop-up opens, please follow the instructions of the staff and enter the venue in the order of the queue. [Pop-Up Store Policy] By entering the <LE SSERAFIM 2025 POP UP IN SINGAPORE>, visitors are considered to have agreed to the following * All products are limited in quantity and may sell out early. * Food and beverages are not allowed inside the store. * Only guide dogs for individuals with disabilities are permitted; all other animals are not allowed. * For the safety of staff and visitors, CCTV recording is in progress. * The pop-up store is not responsible for loss, damage, theft, or injury. * Photos and videos taken in the store may be used for promotional purposes. * Commercial photography or filming by visitors is not allowed without prior approval. [Product Purchase, Exchange & Refund Policy] * Payments can be made by credit card, debit card, or QR code scan only. Cash is not accepted. * Please check all items for defects before making payment. * Shopping bags are available for purchase at an additional cost. * For certain products, purchase quantity limits may apply. Please check in-store for details. * Exchanges and refunds due to change of mind are not allowed. * If there is a defect in the purchased item, an exchange or refund is available within 7 days of purchase, with a valid receipt. - Refunds for defective items are only permitted if the same item is out of stock and cannot be exchanged. * If the product you wish to exchange is out of stock, a refund will be issued. * If you wish to exchange your item for a different product, this is allowed only when: - The item is out of stock - The new item is of equal or higher value (any price difference must be paid by the customer). * All exchanges require approval from the pop-up store staff and may be declined for the following reasons: - The item shows signs of use or wear - The product tag or label is missing or damaged - The item is damaged due to customer negligence * For event giveaway items, small dents, scratches, or pressure marks of 5mm or less are not considered defects, and exchanges or refunds will not be accepted for these reasons. * The final decision on exchanges and refunds rests with the Pop-Up Store Operations Team. [Event Notice] * Customers who spend SGD 40 or more will receive one random LE SSERAFIM portrait photocard. (One photocard per SGD 40 spent; e.g., two photocards for purchases of SGD 80 or more.) * This event will end automatically once the photocards are out of stock. * Randomly distributed photocards cannot be exchanged or selected. * Photocards are available only on the day of purchase. * Combining multiple receipts to qualify for the event is not permitted. Thank you.
