We are pleased to inform you on the sales of official merchandise for “LE SSERAFIM TOUR ‘EASY CRAZY HOT’ IN NORTH AMERICA” scheduled for Sunday, September 14, 2025 at The Theater at Bill Graham Civic Auditorium, San Francisco, CA / Wednesday, September 17, 2025 at Climate Pledge Arena, Seattle, WA A. The Theater at Bill Graham Civic Auditorium, San Francisco, CA (Concert Date: Sunday, September 14, 2025) (* San Francisco, CA local time) a. Official Merchandise Sales Booth (Concert Day) 1) Official Merchandise Sales Booth Outside the Venue (available to the public) * Operating Schedule - From 1 pm to 5:20pm, Sunday, September 14, 2025 ※ To ensure smooth operations, the booth may be closed from one hour before the gate opens until the opening time. * Location - Under the Marquee 2) Official Merchandise Sales Booth Inside the Venue (ticket holders only) * Operating Schedule - From Open Public Doors to the After Show, Sunday, September 14, 2025 ※ To ensure smooth operations, the booth may be closed during the concert. * Location - Main Lobby, Polk Hall -Polk Hall will also access early VIP merchandise. -Amazon Music priority line will be in Polk Hall B. Climate Pledge Arena, Seattle, WA (Concert Date: Wednesday, September 17, 2025) (* Seattle, WA local time) a. Official Merchandise Sales Booth (Concert Day) 1) Official Merchandise Sales Booth Outside the Venue (available to the public) * Operating Schedule - From 1:30pm to 8pm, Wednesday, September 17, 2025 ※ To ensure smooth operations, the booth may be closed during the concert. * Location - Trailer in West Plaza 2) Official Merchandise Sales Booth Inside the Venue (ticket holders only) * Operating Schedule - From Open Public Doors to the After Show, Wednesday, September 17, 2025 ※ To ensure smooth operations, the booth may be closed during the concert. * Location - LL2 Section 7/8, LL2 Section 16/17, LL2 Section 24/25, Atrium Door 10 -Main Entrance Stand (LL2 Section 7/8) will also access early VIP merchandise. -Amazon Music priority line will be on the east side of Main Entrance Stand LL2 closest to Section 7 [Important Information] * Sales may end early if all items are sold out. * The maximum purchase limit is subject to change depending on on-site circumstances. Please check the information at the on-site sales booth. * A slight margin of error may be present from the stated sizes. [Important Notice Regarding Purchases] * All merchandise may be sold out early before the end of sales hours. * All transactions are made in U.S. Dollars (USD). * All sales prices do not include sales tax. * Accepted Payment Methods: - Credit cards, pre-paid cards, debit cards: Visa, Mastercard, American Express, Discover, etc. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) - Others: Apple Pay, Samsung Pay, Google Pay, etc. * We do not provide refunds or exchanges due to a change of mind. Exchanges due to product defects can only be provided on-site at the venue, so please check your purchased items for defects upon receiving them. Please have your receipt ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) * The items sold on-site may be sold online or through other channels in the future. * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The “LE SSERAFIM TOUR ‘EASY CRAZY HOT’ IN NORTH AMERICA” official merchandise will only be sold at the official merchandise sales booth at the concert venue. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Please note that shopping bags will not be provided at the booth. [LE SSERAFIM OFFICIAL LIGHT STICK Wireless Control Information] * LE SSERAFIM OFFICIAL LIGHT STICK will be synced for light effects at the concert. For this concert, you do not need to pair your Light Stick through the Official Light Stick app. * Please make sure to turn on the Light Stick after you enter the venue. * Counterfeit or imitation LE SSERAFIM OFFICIAL LIGHT STICK will not be compatible with central concert control. * Please make sure to insert three new AAA alkaline batteries before the concert. Your light will fade if the battery is low, and the wireless control may stop. * Please refer to the notice on the LE SSERAFIM OFFICIAL LIGHT STICK MOBILE APP for detailed concert information.
