We are pleased to inform you on how to best enjoy your visit to the LE SSERAFIM 2026 S/S POP UP and purchase our merchandise. [Operating Schedule] * Operating Period: From Friday, May 22 to Tuesday, June 2, 2026 * Operating Hours: From 11 am to 8 pm (KST) * Location: 1F, 42 Hangang-daero, Yongsan-gu, Seoul [Online Reservation] 1. The LE SSERAFIM 2026 S/S POP UP (@HYBE YONGSAN) operates on an online reservation system. 2. Reservation Opening Date (▶ LINK) - 11 am, Monday, May 18, 2026 (KST) (Usage Period: From Friday, May 22 to Tuesday, June 2) 3. Reservations are made through a separate Weverse page. You must log in to your Weverse account to make a reservation. 4. In accordance with Weverse policy, only customers who are 14 years or older with verified ID can make the reservation. Each reservation allows admission for one person only. 5. Your entry QR code will be checked upon entry. To process your entry on-site, please present the QR code from the app or web reservation page to the staff. Screenshots or images will not be accepted. * How to Check Your Entry QR Code [Weverse > More > “Weverse Spot” > “HYBE MUSIC GROUP POP UP” > LE SSERAFIM 2026 S/S POP UP > Click on the QR code icon in the upper right corner or “RESERVATION” > View reservation details] 6. Once you complete your early reservation, your reservation will be automatically confirmed. A reservation information email will be sent to the email address you provided when applying. If you don’t receive the email, please check the email address you entered and your spam folder. 7. To ensure smooth service when using the Weverse app, please keep it up to date. If you have an earlier version, you will need to update. 8. Each session has a limited number of spots available and may close early. However, if there is a cancellation in a session that has closed, it will automatically reopen. 9. If you wish to change your reservation after completing it, you must first cancel the existing reservation and then make a new reservation for one of the other sessions. However, please note that changes may not be possible in this case, as the reservation system is first-come, first-served. 10. Reservations cannot be transferred or sold to others. 11. The reservation status will be updated in real time. Walk-in customers can also enter after reserving an available session in real time. 12. For inquiries regarding your Weverse account or the system, please contact Weverse Help. 13. To ensure a fair and smooth experience for multiple users, reservations and use are allowed only once per person per week. Failure to comply may result in the cancellation of reservation without prior notice and measures such as restrictions on use by on-site staff. [Entry Information] 1. Entry is only accessible to those with advance reservations, and is only available on the reserved date and time. 2. Please wait in the outdoor waiting area next to the POP UP 10 minutes before your reservation time, following the instructions of the staff. To prevent crowding, please refrain from waiting earlier than your designated time. 3. It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you will not be allowed entry. Please make sure you visit on time. 4. After the entry QR code is verified at the entrance, each person will enter sequentially. To ensure smooth entry, please have your QR code ready in advance. 5. You can stay for up to one hour after entry. Please make sure to keep the time limit, as the following session may be delayed if you leave late. 6. Entry may be delayed depending on on-site circumstances. For smooth operations, please comply with the guidance of the on-site staff. 7. Re-entry is not allowed once you exit. 8. A reservation is not required if you are visiting only for a merchandise/album exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. 9. Depending on on-site conditions, walk-in entry may also be available for those without a reservation, as directed by staff. However, the walk-in entry is only for viewing and experiencing the POP UP. Product purchases are not permitted. (A reservation QR code is required to purchase products.) [Making Your Merchandise Purchase and Precautions] 1. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 2. Products may sell out early. 3. The purchase limit for each product can be checked on-site at the POP UP and is subject to change depending on availability. 4. Shopping bags can only be purchased by customers who have purchased a product. They cannot be purchased alone or provided as an add-on. 5. Payment for merchandise can only be made via credit card or Samsung Pay. (Cash and QR code payment methods are not accepted.) 6. Please note that certain credit cards may not be accepted due to policies and conditions set by the card company. You may be restricted from making payments if the card is registered under a different name. 7. The precautions and exchange/refund policy related to album purchases are different from the merchandise exchange/refund policies. Please refer to the separate notice below. 8. Please consult the on-site staff should you need additional information regarding making purchases. [Merchandise Exchanges and Refunds] 1. Exchanges or refunds are available within 14 days of purchase if you visit the POP UP with the product, receipt, and payment method. 2. During the operating period, exchanges and refunds are available only at the POP UP. 3. After the operating period, refunds will not be available regardless of the 14-day purchase policy. 4. For inquiries on exchanges after the operating period, please contact us by email (yspopup@hybecorp.com). 5. If the product you wish to exchange due to a defect is sold out, it cannot be exchanged for the same product, and a refund will be issued. However, refunds are not possible once the POP UP’s operating period is over. 6. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 7. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The product shows signs of use, such as contamination, body or perfume odor, signs of being washed, or opened/damaged packaging - The product has sustained damage to its value to such an extent that it cannot be resold, including damage to the packaging [Making Your Album Purchase and Precautions] 1. Please consult the staff at the POP UP STORE if you wish to make an album purchase. 2. Even if you only wish to purchase an album, you must make a POP UP reservation before entering. 3. The precautions and exchange/refund policy related to album purchases are different from the merchandise exchange/refund policies. Please make sure you read the album exchange/refund policy before buying. 4. How to Make an Album Purchase - Give the items you wish to purchase to the cashier at the payment counter inside the POP UP > Have your entry QR code checked > Proceed with payment and receive your album purchase 5. Album purchase limits can be found in the POP UP, and are subject to change depending on inventory availability. 6. For information about album purchase gifts, see the separate notice below. 7. Important Purchase Information - Album sales hours may change depending on on-site circumstances. - To ensure smooth operation, bulk purchases of albums are restricted. - For a fee, shopping bags can be obtained with a purchase of a product, but are not available for individual sale. - The limit to the number of copies one visitor can purchase is different for each album, and the payment may be denied or canceled if the number exceeds the limit. - For the 2nd Studio Album ‘PUREFLOW’ pt.1 (Standard), you can purchase up to 20 random versions, and up to 5 sets. - The random components included with albums are distributed with equal probability. - The outbox is designed to protect the product during distribution. We do not offer exchanges or refunds for stains or damage to the outbox that may be sustained during the distribution process. 8. Payment Methods - Payments can be made by credit card or Samsung Pay. (Cash and QR code payment methods are not accepted.) [Album Exchanges and Refunds] 1. For a refund or exchange, please bring the album, receipt, and method of payment to the POP UP STORE. 2. Exchanges and refunds are available only at the POP UP STORE during the operating period. 3. Exchanges and refunds will not be available after the POP UP STORE operating period. 4. If you wish to exchange the album due to a defect but the album is sold out, it cannot be exchanged for the same album, and a refund will be issued. 5. A refund will be made to your payment method, and the gifts you received along with your purchase must also be returned. 6. Refund or exchange will be denied in the following cases: - The gifts provided upon purchase are not returned or are damaged - The product has sustained damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - The packaging is opened/damaged or shows signs of use - The product has sustained damage to its value to such an extent that it cannot be resold, including damage to the packaging [POP UP Events] 1. Gift giveaway based on merchandise purchase amount (album purchases excluded) - Customers who purchase merchandise worth KRW 50,000 or more will receive a photo card. (one random photo card out of five types) - Photo cards will be given each time you reach the purchase amount threshold. (For example, if you spend at least KRW 120,000, you will receive two random photo cards) - Photo cards will be provided at the cashier’s desk upon purchase. 2. Album LUCKY DRAW (from 1 pm, May 22, 2026 until supplies run out) - If you purchase the 2nd Studio Album ‘PUREFLOW’ pt.1 (Random), you will receive one unreleased selfie photo card (randomly selected out of five types). - If you purchase the 2nd Studio Album ‘PUREFLOW’ pt.1 (Standard) (Set), you will receive one set of five unreleased selfie photo cards - Albums other than the 2nd Studio Album ‘PUREFLOW’ pt.1 (Standard) are not eligible for the LUCKY DRAW. * Album LUCKY DRAW Components One unreleased selfie photo card per member / A total of five types (only available at POP UP STORE @ HYBE YONGSAN) * Album sales will start at 1 pm on Friday, May 22, 2026 (KST). 3. Autographed CD Giveaway - Customers who purchase merchandise and/or albums worth a combined total of KRW 100,000 or more can participate in a Lucky Draw to win an autographed CD of LE SSERAFIM 2nd Studio Album “‘PUREFLOW’ pt.1.” - You can participate immediately at the Lucky Draw box in the POP UP after verifying your purchase receipt. - Those who participate in the Lucky Draw and win an autographed CD voucher will receive an autographed CD of “LE SSERAFIM 2nd Studio Album ‘PUREFLOW’ pt.1,” on-site. - Only one entry is permitted per person. * There will be a total of 12 winners 4. “FEARNOT Time” Event for FEARNOT MEMBERSHIP Holders - During the POP UP operating period, a session exclusively for FEARNOT MEMBERSHIP (GL/JP/US) holders will be held once daily during the first time slot (11 am - 11:20 am). * This event is open to FEARNOT MEMBERSHIP (GL/JP/US) holders. * However, the “Creature Keyring” can only be purchased by FEARNOT MEMBERSHIP (GL) holders. (Not available to JP/US Membership holders) - You can enter the POP UP after verifying your winning status before the first time slot of any day. - For more details, please check the LE SSERAFIM Weverse notice. (LINK) 5. FEARNOT MEMBERSHIP (GL) Membership Holder Exclusive Merchandise - Only POP UP visitors who are FEARNOT MEMBERSHIP (GL) holders are able to purchase the “Creature Keyring.” - The “Creature Keyring” will be sold exclusively to FEARNOT MEMBERSHIP (GL) holders, both online and in person. (Not available to JP/US Membership holders) - If you would like to make a purchase, please inquire at the cashier’s desk. - If you would like to purchase exclusive merchandise, please confirm that you are a FEARNOT MEMBERSHIP (GL) holder. Please review the information below and prepare accordingly. 1) Physical ID card * Only the physical ID will be accepted; screenshots or images are not accepted. * For Korean Nationality Holders: Passport, Resident Registration Card, Driver’s License, Youth ID (issued at Community Service Centers), Mobile ID (issued by Government24, Ministry of the Interior and Safety & National Police Agency, or PASS) / - For Non-Korean Nationality Holders: Passport, Residence Card * If you entered your name in English when signing up for your FEARNOT MEMBERSHIP (GL), only your passport will be accepted as valid. 2) “FEARNOT MEMBERSHIP (GL)” Online Membership card * Please have your FEARNOT MEMBERSHIP (GL) online membership card ready in the Weverse App. * How to Save for Offline Use Weverse app > More (...) on the lower right > My Membership > FEARNOT MEMBERSHIP CARD > Save for offline use * If your Membership is scheduled to expire before your visit date, please renew your Membership in advance. 6. POP UP Exclusive Customer Experience Merchandise - There are DIY keyrings and DIY charms available for sale only at this POP UP. - Create a DIY keyring that reflects your own taste! [Important Information for Participating in the Events] 1. All events held at the POP UP may conclude early once the gifts are out of stock. 2. Gifts can only be provided on the day of purchase. 3. Splitting receipts for multiple event participation or combining receipts is not permitted. 4. The gifts are randomly provided, and they cannot be exchanged or selected. [Other Usage Guidelines and Precautions] 1. No food or drinks are allowed to ensure your pleasant experience. Animal companions will be restricted from entering. 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in operation inside to ensure visitors’ safety. 4. We may take pictures or videos inside and around the POP UP. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. Thank you for your kind understanding. 5. Parking is not available in the building. Please use another parking lot or public transportation. We do not offer separate assistance related to parking. 6. Please do not wait in line overnight. We cannot guarantee your safety during night hours, and any lines may be asked to disperse. 7. For inquiries related to the POP UP (excluding Weverse account and system-related matters), please contact us via email (yspopup@hybecorp.com).
