[NOTICE] LE SSERAFIM POP UP in HONG KONG T&C Information

Hello. This is HYBE. We are pleased to inform you on how to enjoy your visit to the LE SSERAFIM POP UP in HONG KONG. STORE INFO - DATES: 2026.11.04 (Wed) - 2026.11.29 (Sun) - HOURS: Open Daily, 11:00 - 21:00 (HKT) - LOCATION : Kiosk 9, L4, The Wai, 18 Che Kung Miu Road, Tai Wai, New Territories, Hong Kong QUEUE & ADMISSION - Entry to the pop up store is available through on-site visits. Please follow the on-site instructions carefully. - Chairs and tents are not allowed while waiting. - Admission will proceed in order after the opening and waiting times may vary depending on the situation. - Queue numbers may be distributed for customer convenience if necessary. - Overnight outdoor waiting is not allowed. We are not responsible for nighttime safety, and the line may be cleared. STORE POLICY Visitors entering the pop up store are deemed to have agreed to the following: - CCTV is in operation for store safety. - All merchandise and event giveaways are available in limited quantities and may sell out early. - Pet animals are not allowed inside the store except service animals. - Food and beverages are not allowed inside the store. - This pop up store is not responsible for theft, loss, or damage occurring within the store. - Photos and videos taken at this pop up event may be used for promotional purposes on official channels, SNS, and media platforms. - Commercial filming without prior consent is not allowed. - The management team reserves the right to ask visitors to leave if they fail to comply with pop up policies or pose a risk to staff or other visitors. PURCHASE POLICY - Payments can be made by Octopus, Visa, Mastercard, Amex, Alipay, PayMe, WeChat Pay and Union Pay. Cash payment is not accepted. - Purchase quantity may be limited per item for certain products. Please check in-store for details. - Product quality should be checked after payment is complete. Production marks, minor variations, and scratches are not considered defects. - Exchanges and refunds due to change of mind are not allowed after payment. - If the purchased product is defective, it can be exchanged or refunded on the purchase date with the provision of receipt and before leaving the pop-up store. Refunds are only available if the same product is out of stock for exchange. - Exchanges will be processed after confirmation by the store manager and may not be possible in the following cases: ✓ If there is no full product unboxing video (The recording must start from opening the package and must not be edited.) ✓ If the product has been carried away from pop-up store area ✓ If the product has been damaged due to customer negligence, including signs of opening, damage to the product, missing components, or damage to the packaging ✓ If there are signs of use or wear ✓ If the product is damaged due to customer negligence ✓ If there are minor dents, scratches, or press marks (5mm or less) on event giveaways Actions that violate the above policies and local laws, cause disruption, disrespect and discomfort to other visitors and staff, or involve inappropriate behavior may result in denied entry or expulsion from the store. * In case of any disputes, the store management team reserves the right for all final decisions. * Customer Support: popupstore@kpopmerch.co.kr Thank you.