Hello from Letteamor Weverse. “You're My Everything” paid content will be exclusively revealed on Letteamor Weverse. The video will be released on Fri. September 17, 20:00(KST), and the pre-order is only available on Weverse Shop from Fri. September 10, 11:00(KST). Please read down below for further information. [You're My Everything VOD user guide] * pre-order (KST) -Period: Fri. September 10, 11:00, 2021 to Fri. September 17, 19:59, 2021(KST) -How to purchase: go to Weverse Shop ※After the pre-order ends, you still can purchase the content on Weverse and Weverse Shop. -Provided subtitles: Korean, English *Paid content details Approx 157 minutes Letteamor Solo Concert <You're My Everything> (157min) * Video release schedule (KST) - Fri. September 17, 20:00 : Letteamor Solo Concert <You're My Everything> (VOD ON AIR) ※ VOD ON AIR is a service that allows you to use the video content released on Weverse Live. The video content that will be released on Fri. September 17, 8pm, will be available afterwards as VOD after VOD ON AIR ends. <How to apply for a special gift for those who purchase You're My Everything편 VOD> * Application period(KST) - Period: Fri. September 10, 11:00 ~ Fri. September 17, 19: 59 - Shipping : Wed. October 13 (International / domestic shipping) * Eligibility - Those who purchased ‘You're My Everything’ VOD on Weverse Shop during the pre-order period AND those who paid for the shipping fee * Special gift you can apply for - Letteamor solo concert <signed poster> * How to watch the video content - Weverse : Run the Weverse App → Letteamor community → Media tab → category (CONCERT VOD) → click (You're My Everything) video content - The content can be watched on mobile devices, PC webpage (https://weverse.io) and Smart TV app (those platforms providing Weverse TV app) * Definition - you can choose between [720p HD] and [1080p FHD] on the media play window. [VOD purchase and refund] 1) You can make a payment only with the payment method that Weverse and Weverse Shop support. 2) You can make a refund within seven days of your purchase if you haven’t seen the content. Go to Customer Service. Weverse: More → Settings → Customer Service → leave a request Weverse Shop: More → Customer Service → leave a one-on-one request 3) If you have purchased the content on Weverse Apple iOS, the refund is unavailable due to the Apple Appstore policy. Please go to https://support.apple.com/ko-kr/HT204084 for further information. [Please Note] 1) Illegal distribution of content, piracy, and unauthorized processing of the content amount to infringement of copyright. 2) Please test your device with a teaser video before you make a purchase. 3) If you are not connected to a Wi-Fi network, it may be counted towards your data plan. 4) Paid content can be played on either PC or on a mobile device. The content can be played on one Smart TV and on either PC or on a mobile device simultaneously. The content can be played on only one Smart TV regardless of the manufacturer. 5) Please note that your purchased content cannot be redeemed when you withdraw from Weverse. [Please note when applying for a special gift] 1)You can apply 1 per one account. 2)The special gift is provided to those who purchased ‘You're My Everything’ VOD on Weverse Shop during the pre-order period and those who paid for the shipping fee of the special gift. 3)You can cancel your application by Fri. September 17, 19:59. You can cancel your purchase of ‘ You're My Everything ’ VOD only when you cancel the special gift application. 4)Please note that you cannot cancel the application once the special gift is delivered. 5)Shipping to some countries and regions may be impossible due to the COVID-19 pandemic. For further information regarding the delay & countries and regions unable to receive the merch, please refer to the Weverse Shop announcement. If you have further questions, please contact Customer Service (Weverse or Weverse Shop). Thank you.
